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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t change phone number

I have recently moved back to Ontario and need to change to a Ontario number instead of having a Alberta number keeps giving me a change number failed message have shut phone off and restarted it a few times and nothing will work can u please help me...

Porting number

Hi, I am having trouble porting my old number over to my Public Mobile account. I tried to port it over at the time of activation but it was unsuccessful. Now I have gotten a new number. The number I am trying to port over is from a Petro Mobility...

Resolved! Public Mobile, 30 days of Free Service (second 30 days is free), Free Sim card, In-Store New Activat

i found this deal on redflagdeals.com please find linkhttps://forums.redflagdeals.com/public-mobile-public-mobile-30-days-free-service-second-30-days-free-free-sim-card-store-new-activation-march-30-31-2275140/ i am posting a question in community be...

Luck Mobile Transfer

Trying to port my in-laws number from Lucky Mobile, does anyone know if LM customers have an account #? I logged into their account and could only see their phone numbers, so I am guessing that is the account#?

Created new account - Questions about changing plan

I just created a new account with PM, porting my existing number. The change hasn't yet gone through, nor have I been charged as of yet, but I am a touch frustrated and concerned about the following situation, which leads to my question.The first st...

Community lotin issue

Hi, I forgot my community account uaeris and password. I sid reset it to reset username and password link but its alowa me to just chanhe the password but also i forgot my username?How can i get my username?Vimal

Resolved! I tried to port my number from Chatr and I still cannot receive any incoming calls.

I tried to port my number from Chatr and I still cannot receive any incoming calls. The outgoing calls and data work fine. I used just the PIN to port from Chatr and realize that I need to get my Chatr account number as well, so I called them up and ...

Activated new number/service unable to make/receive calls

Mods please help @Saray_O @Shazia_K @Mary_M This is not a port. It is new number or new sim and plan please help. Anyone if they know whats the issue and how can that be resolved it will be much appreciated!!

Resolved! SIM not activated

Hello everyone. I purchased an unlocked Iphone 7 from Apple and a Public Mobile sim card from WoW. The fellow at Apple put the sim in for me. I have completed the registration process with PM this afternoon, registered the SIM number, picked a new ...

Public Mobile is refusing my credit card and my number is inactive

Hi- I have been using auto pay service for the last 6 months. But today was my payment date and for some reason the payment didn't go through and now my account is no more active. I tried to do my payment going online and using my credit card but I k...

Mobile plan

I would like to use the same $30.00 plan each month, how do I ensure I've done this. I have just been using Public Mobile for 3 months & I have a difficult time finding my previous plan. Unless I am in the wrong area & there is a place where the plan...

Add on

Does my $40 package include US talk time?and does asking this question get me $20 off my 30 day plan?

sim card

I purchased a PB sim card last week at Walmart to set up account for my grandaughter,when i tried to register it keeps saying invalid sim.Help. ThanksJim

i want to pay my account

Suggestions for new phone?

Hey everyone, My Blackberry Z30 is about to die (center screen just detached from the phone) and am looking for an Android replacement. What do you folks suggest as the best Android? In my book, the best Android must have the following 3 things:1) Am...

I suddenly have no service

Hello I suddenly have no service.I've paid my bills and it is up to date.This happened suddenly yesterday afternoon And I haven't been able to use my Phone. Anyone have this problem? Please help. Thanks.

Resolved! Activating New Account for Parents - webserver choked on processing credit card, locked out

Was setting up the 1st of 2 accounts for my parents, got to the point where it was processing the credit card info then got redirected to the "Oh No it looks like something went wrong but don't panic" page. I can't re-register as it says the email a...

New activation sim not working

I got a public mobile sim activated and paid $15 for my plan and the sim doesn't work , when I put in a chatr sim it worked right away. Now I pay $25 and didn't get anything. Can I get a new sim sent and a refund for my plan?

Resolved! New Setup - Setup new Number but port old number tomorrow?

Is it ok to setup a new account with a new phone number, then tomorrow get the existing number ported over? I'm switching my parents over to PM and giving them new phones that I want to be good to go when we meet up tomorrow. I just don't want to cut...

Phone number

My phone number is not recognized by my bank and they act as if they don't know why.

voicemail notification

Hello.I recently switched to Public Mobile and I don't receive any voicemail notifications.(I left myself a voicemail to test as well but i received nothing)can someone please help?Thank you.

Incoming issues after transfer

Hi I transfered from Rogers home phone to public mobile last night, almost 14 hours now, but still I am receiving all incoming calls on my home phone...also my public mobile is not receiving any text messages....on sending message from another phone...

Activation of SIM card

Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.Now it says invalid simplease help me I also need to transfer my phone number from PC mobileThank you,Diane Mat...

re my phone plan

Good morning so the plah that i chose is $50 a month Canada wide and US with 8g of data but when i make a local call i get a message stating that is not part of my plan so what plan of publicmobile that would give me long distance and local calling w...

Port prepaid koodo number to PM

Hello, I have just activated my SIM and would like to port my prepaid Koodo number. How can I do that. Thank you

Over Charged, and my SIM was not activated

I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i...

Resolved! Account expired

My account says expired today but my balance has enough to cover my plan. Will it renew it's self from my account balance?

Resolved! Long distance dial around

I just transferred from Telus - and with them, I could use a dial around number #100 for any long distance number - other than Canada (because that was included in my plan). The cost was 5 cents per minute to the States - I think to Europe as well. C...

Mobile site?

Is there seriously not a mobile-optimized version of the self-serve site? If there is, please let me know the address. It's difficult to navigate and use, even using pinch to zoom. I shudder to think what a poor experience this is for screen reader a...

Resolved! Activating a new account

So I am trying to help sign my in-laws up online using self serve to get the $25 credits. We purchased the sim cards, but I am had a problem with setup. The screen timed out and said their was a problem when and we never got to the payment part. ...

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