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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How long do the boxing week deals last with Public Mobile?

Hi, just wondering if anyone knows how long the boxing week sales last with Public Mobile? I'm thinking of switching from Rogers to PM, but am totally new to this online type of a company and need some time to figure out how this works before switchi...

VoLTE option is gone when using Public Mobile SIM

Hi,I'm using a Samsung S20+ phone. When using a PM sim card the VoLTE option is completely gone. When I add my previous sim from another carrier, the option is available. Telus lists my phone as compatible with the VoLTE network and I need it for ...

Resolved! Cannot confirm identity

My son received his Public Mobile SIM card and got a new phone number. We are stuck at Confirm Identity with his phone number for he never received the text with the code. I tried to text and call his new number but no lucky didn’t go through and nei...

Resolved! Refer a friend feature

Hello, I need help with the refer a-friend feature.I recently referred a friend with my code but I did not see any email confirmation nor my account saying about my referral points.How long does it take to confirm my referral in my account and theirs...

Resolved! Transferring phone number to another city without old sim

Hey all,Just wondering if anyone's ever transferred their phone number without the old Sim? Originally was located in another city years ago, left that city and moved to another city as well as transferred to another company (at which point number wa...

My account information has disappeared

I don’t know what has happened but it keeps asking me to login to my account but when I do there are no phone numbers listed no account information. It keeps asking me if I want to purchase a subscription I already pay monthly I just wanted to update...

New customer

My wife signed up at Christmas and is experiencing problems sending and recieving text messages. She is unable to log in to her account on the app and we cannot seem to find any help with this. Anyone have any input?

Account error code -9

Can't seem to finish setting up my account keeps giving this error code -9

Referral after subscription

Hi there,My wife and I joined public mobile during the boxing week sale. I didn't realize at the time about the Referral program. I have already activated the public mobile SIM card in my phone and my wife opened her account/ ordered the SIM less tha...

I had a question to ask, about PM reliability in areas outside GTA

If one is in Windsor, On, or Leamington, Chatham Kent, or Salt Saint Marie, is PM signal same reliability as in GTA, Or is it like Discount Brands where reliability is questionable?

Resolved! Number transfer request

I just subscribed on Dec 30 and the initial number transfer from my old provider didn't work. I called and they asked Public Mobile to send another request to them. Please help so I can activate my Public account.

Resolved! Entered incorrect MEID

Got this message while trying to transfer number:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or ...

Any giveaways at christmas?

Resolved! Issue Porting Number to Public

I'm attempting to transfer my number to Public, but seem to have entered the wrong IMEI number when initiating. I got a text from Public stating this and that an agent would contact me but have not heard from them. In the meantime, I've attempted to ...

Resolved! Phone not activated on the network

My friend is a brand new Public Mobile user.He can receive calls, but he cannot make calls.When he tries to make a call, he hears this recording, "your phone is not activated on the network".He is not able to submit a ticket with support, so I am try...

sim not compatible

so Ive had public mobile for a while now, the other day I removed my sim and factory reset my phone. once it was done it wouldn't accept my SIM card. prior to the reset it was no sim restriction now it shows sim locked. its an XR iPhone and spoke wit...

Lost phone - not able to suspend or cancel

phone was stolen, trying to cancel suspend service but my account will not load, tried many times and different browsers. Need to cancel immediately!

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Will 5g plan work with 4g tower?

If i get a 5g data plan will it work when I visit a rural area that has only a 4g tower? Or will a 4g data plan work better if there is only a 4g tower in the area?

Cancellation

I would like to cancel my account and get a refund as I was not unable to activate my Sim Card, but there is never customer support agents available.

Need help!

my visa expired and I didn’t input my new visa information in time so I have been locked out of my old phone number. How do I gain access to that or make payment with my new credit card

Transfer Number Issue and activation

@CS_Agent I have just gone through every step to transfer my number from old provider to Public Mobile. However, I’m having trouble logging into the app as the verification code is not being sent to my number as my data still is not active. Would I h...

Shark 8 phone work on public mobile?

Hi I'm thinking of buying this phone and am wondering if it works on public mobile network? thankshttps://www.aliexpress.com/item/1005006107661314.html(i think so)

Forbidden A1

Hello, I signed up under the email **@*** and paid for the plan $34/month (5GB) from last night and the account couldn't be active. It keeps saying Forbidden A1 on a black screen. However, it shows that they charged the money and they can't transfer...

Incoming calls not working

My phone is not taking incoming calls its going to voice messages straight

Resolved! Any way existing users can get the boxing week deals for new activations?

As stated in subject. I wanted to talk to an agent via chatbot but it isn't working -- is it just me?Anyways, would love to change my plan to one of the boxing week deals one. TIA!

Stuck in activation limbo

I started activating my son's phone and choose to port his number. He let me know that he lost the phone but didn't tell me. What can I do now? The screen is stuck on confirm your identity for full access and the code is being sent to the missing pho...

Resolved! Transfer number

Hi I would like to transfer my 2 lines that are on a shareable plan from bell to public for my kids the account is under my name I want transfer it to their names how do I go about transferring to their own accounts

Resolved! what date do i start getting charged?

I subscribed a plan on the Dec 23rd, I still haven't received the sim card yet as of Jan 2nd. I know it would take up to 10 business days to arrive. but I have already been charged on my credit card for the monthly fee. my question is what day is my ...

phone number malfunctioning

I just switched from Virgin to Public Mobile, but my phone can only make phone calls to others now; when others try to call it, it says my number is not in service. How can i fix this?

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