Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,Could someone from the moderator team please send me a p.m?Everytime I try to register my card I get a message saying they can't validate it.This has happened before and I'm getting tired of it.My plan renews tonight. Thank you
if I wish to port in three new lines to Public Mobile from Freedom Mobile and Telus,what kind of bonuses are there to start and ongoing? What kind of rewards savings can be expected? which plan should i setup if we use about 5GB of LTE for each line ...
Hello there, I want to refer friends, how can I do that?
I switched to a new phone after breaking my old one and i was having some issues connecting to data, so I manually set up my APN and since then I'm unable to make calls and any calls received goes straight to voicemail.I can still text and use data
Im trying to port numbers from koodo. The mod trying to help me said to enter random numbers and let them know. I dont understand what they want. I have the sim card, I get to the port page, and it wont take my number. Im not sure what they want.
want to change my plan from 30 to 35 immediatelymy available fund is 35, how can i do?
When trying to make local phone calls it says it is long distance and am unable to make the call. Incoming calls are also not working. Texts still seem to work. I am new with public mobile and don’t know how to get help. thank you.
I referred a friend during the $25 reward promotion. I received a text saying that I did refer a friend, but I still have not received my $25? Can anyone enlighten me as to why. Thanks!
This is starting to get REALLY ANNOYING!!!!!!!I'm unable to top-up my mom's account since this morning; she normally pays 22$. The current balance on her account IS 22$; fine I'm trying to add another 10$ to make sure it's not a situation of missing ...
Want to port a number from a Fido account that has two active numbers on it. The account name is different from the names associated with either of the numbers. Each number has a different name associated with it. So 1 Fido account, three names, two...
I am having trouble making long distance calls out.I am sometimes getting the message, sorry, talk is not included in your public plan.I have unlimited canda wide talking.Thank you,Murielle
All of a sudden I can't get my voicemail. When I call it says I don't have a long distance plan, which I do have province wide calling. I have had this plan for over 3 years first time this has ever happened. Thanks Jim
I am brand new and was wanting to have a bit of a reminder to log in and see what is going on in the forum. I see there is an option for an RSS feed - what is that?
I just changed my provider from fido to public mobile yesterday. I unlocked my sim card and it is able to make phone calls and sending texts but unable to receive incoming calls and texts. Maybe i provided wrong info for portimg when i signed up. @C...
Wondering how many posts, bravo’s and solutions are required before $1 reward is issued? I have been posting etc enough to qualify for someone to tell me to “get a life” and so far no rewards.
If I buy a monthly plan for $50 (see attached screen capture) that has "UNLIMITED Talk Canada & US" does that allow me to use my phone while in the US or do I have to buy another add on?
Hi,I am a user for a while now and had a lot of trouble paying for the service after 1st month of use. I was not able to find Public Mobile in the payee list of my bank when paying online. My uncle had to run around tirelessly so as to pay it at the...
hello i ordered sim online on 03/13/2019 and i did not received sim card, can someone help me thank you
Hey I referred a friend (#) and I'm sure it said she'd receive her first month back and we'd both receive $25 credit but neither of us have received anything? Please can someone help? My number is Edited by computergeek541: phone numbers removed
Just signed up both me and my wife. My number ported fine and works. Her's has not been able to connect, tried 3 new PM SIM cards, same problem, tried a new p phone number, same problem. It's not the phone, my SIM works in her phone. Her SIM won't wo...
Help me change my plan..i added wrong plan
I'm bringing a new customer to PM who lives outside of town where addressing is different. No Streets or Ave or house numbers only Townships and Ranges location. How do I help them enter an address in the Account Setup box.Thx for any help
On my plan it says that I have unlimited international text, but I am wondering whether this means that I can text from Canada to anywhere in the world or does it mean I can travel anywhere and text people back in Canada. I am heading to the states a...
Hello!i ned to know if the 2$ reward for auto pay also applies to the plans where you get the 500mb bonus for autopay...basically if you have autopay you get both bonusses ($2 off and 500 mb extra)?thanks
Just wanted to echo the other reviews regarding service at Wal-Mart. I spent a ridiculous amount of time waiting in line to buy my $10 SIM card. Apparently of all the employees they have working in the electronics department only one is permitted to ...
So far I referred 31 friends of mine, since Feb. 2019. I got confirmation via text each time and I have "Refer-a-Friend Reward ($31)" in my online. But I only got payment for 14 referrals, so far. What should I do?? Please help. Thanks.
Is Public Mobile owned by Koodo (or vice versa)?
Just curious what determines how much credit users are rewarded for their participation in the Public Mobile Community?
My account is on auto pay an today is expiry date and says account expired but hasn’t paid ? Does it pay after midnight tonight or will I be canceled ? I verified all info an auto pay is on !
Activated my new PublicMobile SIM card today, and requested to have my current cell phone number ported to PublicMobile (PM) as well. Just got a text from PM that told me I still had to activate the account and that I needed to click "Contact us" on ...
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