Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I wil like to change my phone number. I tried downloading the app on my cell phone.So i can only do it here on linge
Hello,My elderly father was in a serious car accident. He spent a year recovering in various hospitals. He already was developing alzheimers and dementia before the accident but it has become much more acute since the accident. His phone was lost. He...
Just returned from Spain. Used iPhone there without issue. Return to Canada and Public Mobile SIM card fails regularly every day. To re-enable I must eject the SIM card and plug it in again. The phone registers on the network and will work fine for a...
订购349997，我该怎么办？
On Black Friday I tried to subscribe to a plan. It never worked (error code M.8701). But I was charged 9 different times - basically everytime I tried to subscribe (total of $342.72). The charges are on my credit card statement but I have no service...
I need my puk code my sim is locked and i am in emergency situation@Ghazalehsanatka
Credit card will not change.
HiHow do I cancel my account and phone number.
When I was activating my account my phone number didn’t transfer even though I selected transfer number and it said it was completed. What do I do or how do I fix it?
Good morning,I would like to put two issues to your attention, and I would respectfully ask that you address them as soon as you can. For your information, I have been with PM for more than 10 years. I'm billed $30/Month (excluding my $7 reward) for ...
Will PM offer Christmas bonus this year. I recall getting 5 free gigs of data a couple of years ago. How do I find out about it? Am I expected to log into PM daily?
Hi, Trying to Xfer in from Koodoo and it keeps failing - Can a agent assit me with this im not getting any notification?
public mobile is the carrier of the phone I need to unlock. They are also the carrier I use.how can I get this phone unlocked?
I purchased a SIM card November 27th and I still have not received the card. What should i do?
11 hours trying to update payment method
I have to update my current number. Security code always goes to the old number
data has been turned off to my phone saying i have used 60gigs (what is in my plan) going into my account under data usage and adding all the transfered data numbers up does not equal anything near the 60gigs in my plan and the data tracker on mky ph...
I payed already payment history dec 9 but service not working
Hi, guys,I’m currently on the $25 monthly plan but am considering switching to the promotional $34 25GB plan.If I switch over, will I still keep my public rewards? I currently have $9 in monthly credits.Also, can I switch back to the $25 plan at any ...
How do I log into my account that I been locked out of for so long. Tried changing password still can’t log in. I’m currently using my wife’s account I ant sign into anything
I mistakenly manually paid my monthly subscription instead of the auto renewal with my posted credit card as o didn't know it was to be auto renewed this way. Will I be charged again via auto renewal on Dec 13th?
tried resetting...reset the networks...still not working
Where can I get my order number to submit a ticket. I did not receive it via email
Hi everyone, just posting here to see if anyone is still dealing with the same problem as me.My PM service is working, however, I have still been unable to activate my account via the app or website, due to the authentication code being sent to a tem...
My plan didn't appear to renew properly today. Or there was an unauthorized charge to my account to purchase extra data on November 20My plan right now states I have 1GB of data available, but plan is not active. I can not used my phone to make phon...
For the first 10-15 seconds of every phone call, I can hear the other person perfectly fine but they can’t hear me at all. Like I’m on mute. Happens with both ingoing and outgoing calls, both indoors and outdoors. I tried putting my SIM card into ano...
charged me twice same day
Hi, I have bought a plan and at the account activation my account was already blocked due to unresolved payment issue. I then had to buy a new plan in order to use the service and now need a refund. How can actually best communicate this to Public ...
What is the point of PM counting my SMS when they are unlimited? And, BTW, I did NOT do any 'international texting'.
Hi, I recently transferred my phone plan and number to Fido, but I’m not sure if my plan here is cancelled or if I will be billed or what’s going on. When I go on “My Account”, I don’t see any billing history but instead ads on why I should subscribe...
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