Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I upgraded a public subscription and now data and the phone service isn't working and I have tried for help but it's a complete joke. If I can't get any help I'm canceling and moving to a different provider. Public mobile chat box is terrible.
Hi,.As a loyal customer, I would like to make a plan change for the 4G 10 gig $29,00 plan. I don't understand why it is reserved for new customers only. Not a good strategy to not reward current users who have been loyal to the company for years. ...
Hello everyone!I am new to Public Moblie. I joined November 14. I originally chose the 20gb for $34 plan but then switched to the black friday offer of 40gb for $34 (I selected change on renewal). Today, I got auto charged, which worked overall as it...
For over a week, I've tried multiple times a day to update the Card on this Account which I DO NOT want on the card its currently on however, It refuses to let me update it no matter how many times I try... I thought this issue was resolved @J_PM? Cl...
My wife and I both have pixel 4a 5G's and both recently upgraded to a 5G 40 GB plan, that both took effect in the past 3 weeks.We've both enabled 5G as the "preferred" network in our phone settings, but we still seem to only get "LTE+" connection, ev...
Hi, my iPhone 12 can use iMessage and recieved SMS but can't send SMS. Is there a solution? Thanks
I deleted an old eSIM card and accidentally deleted the one that was active and now my phone doesn't work. How do I get it to work again??
We need help. My daughter and I both have an account with Public. My credit card which is on both accounts expired this week and I have had covid and I missed it. We were suspended today, I went in created an account and changed the expiry date on th...
I just switched plans and my phone lost all reception. I can't call, text or use the internet. Any advice?
I paid for a SIM card as a part of a new activation, the email I received shows my address but it doesn’t show my unit number. I’m worried I paid for a SIM that I won’t ever receive. There’s no tracking number either.Can I cancel this SIM and get a r...
Tried everything with a phone tech nothing no service no SMS nothing getting pissed now
I have switched my plan to a Canada-US plan, ahead of a trip to the states. The fine print said: "⁺⁺Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada an...
i think the email address is wrong as when we click forgot email and enter cell we do not receive any emails from public mobile
I recently opened a ticket and spoke with a customer service rep. Who was supposed to change my plan. So I went back into our messages and they were all deleted. Then it went back into open another ticket and now it won't let me at all. Hopefully thi...
Today I lost a referral. The phone number lost is my wife's and her account shows as fully active. How would this happen?
I want to upgrade my current 3g subscription to your 5g boxing day promo for $34. per month. How can I do that?
I just put in for a new account and paid for the new promotion, in the app it gave me an error and said I needed to contact support which seems impossible. There’s already a hold for the funds in my band account but I can’t seem to get help.
Hi, I'm trying to change credit card info and after entering correct info, have message "sorry, we can't do this at that time, try later" but 48h already. I'm afraid that account will be disconnected. Help ASAP. Pin 1963
LinkedIn came out with a verification feature that will allow you to verify your identity and get a badge on your profile... The catch is that they use CLEAR to verify with ID and your phone carrier.I've tried 4 times now over the last several months...
Is the $34/mo 5G Promo that is advertised on the Public Mobile homepage available for current customers? I see the promo still being advertised on the homepage, and I would like the change my current subscription to this one. I don't see anywhere tha...
Hi - can I get upgraded to the "5G 40GB FOR $34/MO" plan that is being offered to new subscribers? Thanks!
I am trying for last few weeks but could not connect with any agent. It's frustrating. I switched to VirginPlus a few weeks ago and now I cannot access my payment history from my public mobile account. I do not know what to do in this situation. The ...
Visiting USA from Canada. Purchased the US talk & text package using my rewards the morning I left. Points were deducted from my account so I assumed all was well. I received the Welcome to the USA message but after reading it I see it doesn't say an...
So I just started with public last month and I paid with a prepaid credit card and now when I try to change it to the prepaid card I bought for this month it keeps saying that it can't do the transaction try again later what am I doing wrong, I'm not...
I am a new customer, have created an account, paid my subscription and already have a physical sim card but cannot access my account to transfer my phone number. I have tried the following steps numerous times:When I login, I am sent a verification c...
Sometimes I lose connection when I'm talking to someone. All of the sudden my cell gets disconnected, and I see no service on my cell. I searched the issue and tried everything but didn’t fix my issue. I called Goggle and tried their solutions but di...
I've been with Public Mobile for 3 months.I noticed today that there is a different company name on my statement, This is what is looks like on my Master Card statement:"PUBLIC MOBILE VANCOUVER BCxxxx xxxx xxxx xxxxPUBLIC PARKING GARAGECommunications...
I’ve been locked out of my account in a never ending loop of changing my password and getting locked out over and over.How can I contact an actual person to help me?
Also, why did I have to create a new nickname to access community this time? There was no sign in link, only "create a nickname" even though I already did that before...
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