Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello! So for the first month ever i went over my data (i have a 4GB plan plus 1GB bonus) and somehow i went over in half the month. I figured maybe i had been using more data than usual so i purchased an extra 1GB but it ran out in 3 hours. Is anyon...
Hi, I just got my SIM card and activated with PM two days ago, however a very odd issue is happening. I can make outgoing calls and send texts, and the people I contact receive these outgoing communications. But I am unable to receive any incoming te...
Question: How do I cancel my plan and start a new plan now, not in 60 days?Background: I joined PM a couple of months ago. I went onto a 30 day plan (talk+text+4gb data) During this period I encourage some colleagues that this is a great mobile servi...
When trying to activate my sim card Iam getting an invalid sim message.
asking to make payment but I am already enrolled in autopayment plus also i do have fund avaiable. Also seeing this : Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a p...
So I tried to reload my phone plan and while it says on my credit card payments the payment was taken, my account says there was an issue and will not apply the payment to my account. Can you please help??
I just signed up with this service & was told I was able to use it in the US. The plan I chose was $40 for unlimited international text & talk in Canada/US as I will be in the US for 2 weeks. I arrived yesterday & couldn’t text or call, when I text I...
My keypad on my phone doesn't work properly am wondering if I can use a different phone to pay my bill
Please help me with this I've been trying to modify my plan for months and this scam discount subsidiary is a disgrace to capitalism. I will warn everyone I know to avoid this company if I don't get appropriate customer service. You can't just get mo...
My phone has been dropping calls starting on Saturday. Has anyone else been experiencing this? It happened on the weekend and blamed my buddies phone since he was driving, then it dropped again this morning talking to a guy in Toronto (I'm in Ottawa)...
Hi I have just transferred from a different service provider and kept my number. I got the $15 plan which includes unlimited text messages and 100 minutes. I tried getting someone to call me but it doesn’t go through and the texts don’t go through as...
So I was looking at my account info today and noticed there are 3 different dates given for my payment due date. In the overview tab under available funds it says April 19 In the overview tab under autopay it says May 7. In the plan and add ons tab u...
So we were with PC Mobile, than Koodo took over.I transferred my phone number last week and started with Public Mobile. I had 2 phone numbers under my Koodo account, 1 was mine, and the other was my husbands. Now my husband wants to switch over to P...
I awoke this morning to no cell service, and I'm not sure why. My credit card shows the payment by Public Mobile, and it shows that the "balance" is the amount needed to complete payment in my account:Your plan expired on Apr 15, 2019.Top up before J...
I didn't receive my 2.00 auto pay on my last preauthorized payment, I always get a messgae with the discounts. How do I correct this and get a credit back. My 1 year is almost up & was looking forward to the 1.00 Loyality discount. Please help. Thank...
Hi everyone, My uncle changed his plan from 40 dollars (4.5 GB) to 40 dollars (5 GB with the autopay bonus) recently. However then month when it is renewed at the end of the month his account somehow did not correctly renew and then he did not have s...
Will the G6 Motorola work on the public network?
Hello sirMy niece registered her mobile phone xxx-xxx-xxxx under my name but in her emailaddress xxxxxxx@xxxxxxxxx.com.and payment came out from her debit account in Royal bankIn March 23,2019 my niece became disoriented and lost her mobile phone.Whe...
Plan is on auto-pay. Full amount came out of bank account on April 12th. Phone calls (outgoing and incoming) not working, same with data and texts . When I sign into account and go into Payment History, shows the debit charges on the 12th, but main p...
When I was on Virgin Mobile, I had What's App installed on my phone and was using it daily. After I signed on with Public Mobile, I have not been receiving any of the emails that had been sent to me. What happened?
I would like to purchase 400 min/$15 International calls add-on. It looks like my plan does not allow for it. I'm on $40 plan: 4,5GB; unlimited Canada wide talk; unlimited international text (including some European countries). How can I purchase tha...
My Wife Annie Pade just singed up and activated her phone with Public mobile. After she restarted her phone she could not recieve calls. When you try to call her number it says "number not assigned" she says she can dial out and she can text. What is...
I have been on auto pay for our entire time with PM. It has worked like a charm. This month on Apr 13 a payment went through for $13 instead of the normal $23. Now my phone is disabled. It says I owe money, which I can see is true, but it also says n...
No publicmobile wifi detected or connected.
after signing up my own phone with success i signed up my wifes phone.her plan includes unlimited country wide LD but it plays the "charges" recording?any ideas around that?
Due to some suspicious activity, I requested my credit card be cancelled and a new one issued. I am worried that I may not get my new on in time for my auto-pay deadline. Is there some way to deal with this issue should my new card not arrive by the ...
I have been a customer for a while- but I needed a new SIM card (the previous one was destroyed) I ordered it from my acct but I guess it needs to be activated. When I tried to activate it it says that email and number already exists - which is good...
Hi there, I recently relocated to a different province and I'm trying to change my phone number and it keeps saying "Phone Number Change Failed"I have only had the one number since I've been with Public Mobile so I should be able to change it at le...
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