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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11127 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

no service

hello, I just signed on to  public mobile 20 minutes ago went through the whole process properly ported my number over from koodo. Got text from Koodo to cancel my account with koodo by typing yes, I did that. I created an account with public mobile ...

tencents10 by Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 0 Bravos

Activation Failed

I chose a plan yesterday and made the payment yesterday as well, but activation failed. I submitted a ticket this morning but haven't heared anytihng back yet. Please help and make this process better!

foxhunter by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos

Somehow bought the old black friday plan

Hi everyone, I just joined public mobile a few moments ago and realized that somehow, I purchased the old black friday deal (34/month for 20Gb 5G) but the current plan posted is supposed to be 40Gb/month.Unfortunately, I did not catch that detail whi...

harrybpo by Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos

Port Failure, Now What?

Welp 12 hours have elapsed so its pretty much confirmed a port failure at this pointSent emails to CS_Agent hours ago and no replySIM appears active (data) but call + txt not working (no txt = no Eversafe so no account access either) Next steps? 

Godzillaz by Good Citizen / Bon Citoyen
  • 176 Views
  • 2 replies
  • 1 Bravos

Resolved! Not getting public mobile text messages

I haven’t been getting the public mobile text messages, not the lets keep the conversation going messages and worse i wasn’t notified when i changed credit cards and they cut off service. Is there something i can change on my phone or does public mob...

latebuyer by Good Citizen / Bon Citoyen
  • 182 Views
  • 4 replies
  • 0 Bravos

Resolved! referral credit

I used a referral code to subscribe a mobile plan. My account has been activated for more than 48 hours. However, I didn't see the 10 points referral credit in my account. Does anybody know how long to take to apply the referral credit to my account?

montem by Good Citizen / Bon Citoyen
  • 231 Views
  • 5 replies
  • 1 Bravos

Account activation

I have bougt a 3 month plan on Oct. 20 and just now signed up and transferred my account to Public. But my account is blocked due to unresolved payment issues telling me that my last pay period was August 24th to November 24th. 

Morris123 by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

Locked account

My son lost his phone (so can't get a code) AND is locked out of his email account.He is also in hospital so I am taking care of this phone issue.How can I get in to the account to order a new SIM or deactivate the account which is on my credit card.

Edna19 by Great Neighbour / Super Voisin
  • 99 Views
  • 1 replies
  • 0 Bravos

Resolved! ESIM

HI. I JUST GOT A New phone and need my esim. i have been with public mobile for 5 years now, so when i got my activation email back then - there were no qr code included. where can i get my qr code now for my esim ? THANK YOU

OLGAK by Great Neighbour / Super Voisin
  • 297 Views
  • 5 replies
  • 0 Bravos

Basic new plan

Hi, Looking for a new basic connection; What's the lowest plan and features?Thanks

AshisBiswas by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

As.to esim

How can I cancel my order? Or without esim, how can I use your plan for 40gb 34dollars per month? Do I need to Sim? Where can I buy it?

Irisim by Great Neighbour / Super Voisin
  • 151 Views
  • 5 replies
  • 0 Bravos

Porting from Freedom

Hello. I'm trying to port my number over from Freedom. I missed the text from them which asked me to authorize and my 90 mins has lapsed. Not sure what to do now and can't seem to create a ticket through the chatbot. 

HusseinA by Great Neighbour / Super Voisin
  • 185 Views
  • 7 replies
  • 0 Bravos

29$ Per month plan

Hi, I am a pm user, I wanted to use the black friday plan that is 29$/per month for 10 GB 4g data. But when I sign in , I am not able to see this plan in the change subscription . Can anybody help? Thanks!

Ghazall by Good Citizen / Bon Citoyen
  • 226 Views
  • 4 replies
  • 0 Bravos

Update Plan

I recently signed up for the $34/20Gb on Thursday. Since the promo has changed to $34/40Gb, I would like to switch to that. I have not received my sim card yet so I cannot access my account.

Fooboo1926 by Great Neighbour / Super Voisin
  • 374 Views
  • 14 replies
  • 0 Bravos

Payment worked but subscription doesn't

my plan expired today so I went and got a voucher to pay for this upcoming month. the payment instantly went through and the funds were already out of my account again but the subscription isn't working and it says I need to pay to resume my services...

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raycist by Good Citizen / Bon Citoyen
  • 115 Views
  • 3 replies
  • 0 Bravos

Subscribe

Hi there, I don’t see my subscription and can’t change it in my account although I’ve been using this SIM card for along time 

Olena-K by Great Neighbour / Super Voisin
  • 228 Views
  • 9 replies
  • 0 Bravos

Resolved! Discounts

This is kind of a stretch, but I am looking to see if PM has a student discount and I can't find any information. This probably means that there isn't one but I just wanted to ask if anyone else has found a student discount for PM?

sarah3339 by Good Citizen / Bon Citoyen
  • 186 Views
  • 4 replies
  • 0 Bravos

Resolved! Change plan on Renewal

I have a 50$ plan us-canada + 40gb, this plan was automatically renewed on November 25th. Today November 26 i found a black Friday deal for 34$s that i want to change to. Of course i dont want to pay now for it since i already renewed the 50$ plan ye...

MoCh by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

Resolved! Is more data really worth it?

So far with all of the new Black Friday deals, it looks tempting to switch to a higher subscription for more data and I have been considering it. However, is, let's say 20GB really worth it? I'm currently a university student and I don't really go ou...

Resolved! Is it possible to bargain your subscription for cheaper?

I was wondering, I have been with PM for over 3 years and I used to pay for the 15$ subscription, but recently I have switched for the 26$ one that gives 3GB of data if I remember, but I was wondering if it was possible to bargain up the subscription...

Referral credit

I didn’t add my wife’s referral code. It’s:  ******I just signed up, like 20 minutes ago, Nov 26/23please add it. Thanks. Darrell 

Darrell- by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

eSIM not activating

Why is my eSIM not activating? My phone should be compatible for eSIM- iPhone11. What number can I call for further assistance? 

Ing1 by Great Neighbour / Super Voisin
  • 202 Views
  • 5 replies
  • 0 Bravos

Activation error 820

How can I get this resolved? Can a service rep please reach out to me?

yale by Great Neighbour / Super Voisin
  • 287 Views
  • 11 replies
  • 0 Bravos
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