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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

The Short Codes like the TTC aren't working

I noticed since last week that the Short Codes like TTC, 898882 aren't working. Can a PM Moderator Team look into the matter to have the Short Codes Restored to Working Order please?

Transfer of phone number went wrong

I recently transferred my mother's phone instead of my own by accident and wanted to retransfer my own phone number to fix the problem. Whenever I go back to the transfer page and enter my number, a "sorry, there was a problem, log off and log in bac...

Resolved! Difference between 3G Speed and 4G LTE

Hi, did anyone experience the difference between 3G and 4G LTE speeds when browsing the internet, watching videos, and downloading files? I know both their technical specs but am just curious about the actual user experience in regards to their speed...

Phone thinks local calls are long distance

Our phone number is in area code 236 we are trying to call numbers in area codes 778 and 604 and our phone won't let us because we don't have a long distance plan. It is not long distance. All 3 area codes are used in the same city! We have trie...

Can I switch to other plan

Hi I have 25$ plan with referral and and autopay I am paying 21$ per month , now I wanted to switch to different plan , the one has 500gb internet ,25$ plan , but when I try to switch , it shows I am going to pay 25$ instead of 21$ , is it true ? I a...

Sorry, you've been locked out. Please contact Public Mobile for help.

Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.

Switch number between accounts?

Hi, If I have two accounts, can I switch the numbers between them?

Resolved! How do I add a second line to my Self-Serve account?

Hello, I am planing on activeing a second line how do I add it to my existing Self-Serve account?

"No Service" or Moderator Response

Curious how long does it takes for moderators to respond to messages?Here is some back story.I thought I would give PM a try so I switched my cell number from Telus to PM and it ported over as soon as the SIM card was installed (yahoo).So now I convi...

May 2019 community reward

I was surprised to find out my May reward was higher than the normal amount for my awarded badge. But I just noticed that my May reward amount on my overview page has changed back to normal amount for my award badge. My renewal date is 4 hours away....

Login disabled

Hello, I'm trying to login to my account online, but am receiving the error message: Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance. How can I re-activate my login? Thanks so much in...

US ROAMING

Hello guys,I am in Pennsylvania right now. Regards my plan, I don't have roaming in US.My story is- I got an incoming text around noon time. Then I tried to respond, an auto replied 'plan doesn't cover the text service'.But around 5 pm, I got another...

my data is not working

just activated a $35 dollar plan recently that should have 1 GB of data. the data has not worked since I activated. my phone number is xxx-xxx-xxxx, please advise why my data is not working. Checked my self serve account and it says I have not used a...

Resolved! Existing customer - changing SIM Card to nano

Hello, I hope this is a simple question, I have a regular, or larger size SIM card and I need a smaller one to fit into a new phone. Do I just purchase a nano SIM card from public mobile and then what? I clicked on the link and I feel it said I have...

Resolved! any way to track data usage online

Does Public online has a good data usage tracker? I logon .. from usage history.. i see it shows both voice and data together.. but they break it into so many lines.. unless I do my math pages of pages, I won't get a view of my usage easily (at leas...

I need you toplease reconnect my mobile #

(phone number removed by computergeek541)

Friend referral promotion?

HI all, i see that I have the following friend referral said on my bill : Sharing is caring!Refer a friend and they’ll receive a one-time $10 credit. Plus we’ll take $1 off your payment every month for as long as they stay with us! Is that true there...

Activation

It said my sim. card is activated but I never got confirmation email Nd dont know mobile number

services bleeped “Again”

Hello my name is Travis Wilson again again for the second month in a row when I payed up again for my next month my services are messed up I have the 40 plan and it says I don’t have calling I don’t know how many more times I can do this with your co...

Resolved! 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

Sent this private message to a mod 1 week ago; no results, except for query about my email etc.:Paid for additional $10 account for second phone 2019-06-10 at Walmart: New account #••••••••••••, new cell phone number ••••••••••. If I call that numbe...

GOOD NEWS-THIS WEEKEND ONLY, GET 8GB FOR $50 $40/MO FOR 6 MONTHS

Good news- From June 22-23, get 8GB of date only for $40/month.

Resolved! Supposed to get rewards, but did not...

According to my profile with public mobile I earned $12 from being active in the community. But I just got a text with my bill and it says I earned $0 towards my bill from community involvement!!!

Any current promotions? June 2019

Hello, Are there any current promotions? How do I find out of any promotions? Thank you

Hacked/spoofed phone number?

Hi Everyone. I'm new to PM and I was just looking at my usage. I discovered a whole bunch of outgoing calls I didn't make from my number to a number in SK: 306-580-4001. Anywhere from 6 seconds to a few minutes, these calls are all over my usage and ...

Account access

My wife and I each have accounts, but I can only access her account. I would like to add-on USA calling but ther is no where to enter my phone number or associate email to get to my account. What do I do?

Resolved! "Please wait while your activation is being processed." bug

Hello,I'd like to report a bugI signed up to port my number, on the page it gives an overlay saying "Please wait while your activation is being processed." it hangs forever. The browser is otherwise responsive. This may be due to the Firefox uBlock O...

selfserve.publicmobile.ca/ Is down?

Hello, I am trying to log in to pay my plan, but the site is not loading. Anyone else having the same issue?

need my number back did not make online account

I joined public mobile earlier this year and got my number ported. I did not make an online account for my phone and now I have lost my phone but want to get my same number back to my new phone. The man at the store cannot access my information as th...

Resolved! Existing sim is considered invalid while setting up account

Hi All,I'm trying to set up an account and reuse my current Rodgers sim card. When I enter the 19 digits, its says "invalid sim". I'm currently using the sim in an unlocked iPhone 6.I'm kindda stucked!Thanks for any helpDavid

Resolved! Home wifi connection drops

Hey! New to PM (from Telus) as of Monday & I seem to be losing my wifi connection in more areas of my home than I was with Telus (though there have always been issues in certain ‘far corners‘ of the house), which seems odd to me since PM is owned by ...

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