Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Account needs to be recreated
When I enter my IMEI I got the following message:Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed at this time. Please try again later.WHY?HELP!Thanks,Daniel
Hi, I am having issues activating my sim card as they tell me to pick a new number then contact PM. However, the link to contact is broken and I do not know how should I proceed or who to talk too.
Where can I find the complete list of International countries and the calling rate for Public Mobile?
My voucher won't work and says my account is suspended and my bill was due yesterday and I got minutes today it has only been one day
why cant I change my plan it keeps saying error. Ive been trying for 3 days. Had no trouble adding money to account though.
I have a voucher here I bought at superstore in yarmouth ns and it does not work at all. I can't get any help at all anywhere with this problem...I bought a 5 and 20 voucher and the 5 worked and 20 never. @Moderator_Team
Renewal date is today. Lost all service! I even needed to register myself as a new user! help!
Hello,Is there any option to change my existing public mobile number to my other previous number which I am not using anymore. And will my all existing offer be valid with the change?Thanks
I have noticed that every time now I am on a phone call for over half an hour or less the call will drop and I am disconnected.what is going on as I am within service. It is not an account or SIM card/ battery issue.
Account is activated with $3 credit it is on autopay and have received a text saying my bonus points have been applied but when trying to us the phone I get a message that I need to pay my account.
I received an activation failed notice when trying to activate new account. My credit card has been charged. I tried logging in to My Account, but my email is not recognized. How can this get resolved?
The PM website has never been what I'd call fast, but today it's brutal. About 3 minutes to log me on. Then I try to review my payment transactions for the past few months - been on PM since Dec last year - to find I have no transactions. Not what m...
Hi, I paid my bil on the 29 of May, however my phone is not activated. My visa bill says the money has been withdrawn. Can you please look into this matter. My account number is 1000000xxxxxx, phone number 403 xxx xxxx Thank you EDIT: Personal info r...
Hello: when are the point for the the community added to my selfserve page. I might wait until they are added because I contributed that information and those thoughts and time and it would be cool to be rewarded. My email addresses are th...
Hello, I would like to refer a family member to come onboard Public Mobile, but she came across this ad in Kijij, which offers $25 credit. Is this legit? Isn't the $25 promo over? Or are there special phone numbers that are entitled to $25 referra...
Not my account, but my friend added the $15/400 minutes to their publicmobile account, and it seemed to give them $15 worth of credit, but it doesnt list anything about USA calling under "My plan". Should it be listed there?? This was done yesterday....
Ok so I’m just starting my second month with PM and so far I’m far from happy. Month one went ok with very little disruption in my data. At first this month my data didn’t reset, and now that’s fixed. BUT yesterday and today I’ve gone at least 2 hour...
I joined publicmobile and went with someone else 6 days after.my credit card was charged so I need to be reimbursed.so frustrated that I cannot speak to anyone
I have enough $$$ on my account but my account is still suspended? When i go to add money and select amount owing it says i have enough to pay for my bill but why wont it pay for the balance?
I know we get 10 days for US but they only offer 1G i will br in the states at a convention. Talking videos and recording. So i go through my data very fast then I just read in some comments that you have to wait 24hrs befor you can purchase more dat...
Hi,I set up my sim card and account today, along with my self created plan. But, I had accidently put "no text" for the text messaging options. After I put in the vouchers and sucessfully set up the sim card, I tried to go back and change my plan on ...
We have been unbale to make any phone calls today of any kindal we getting is a mesage syaing "you don't have a long dustance plan"this phone is for my daughter for so it is vital is is fixed asapWe have tried turning off phone, remiving sim,a nd ch...
I see the three months pre pay is much cheaper than the monthly plan. The data allocated on each plan; is it the total sum for 90 days or is the data per month?
Hello all, I've scoured through this forum and read every applicable thread and tried every solution I could find. Mobile data still does not work, but texts and calls DO work. I have paid my bill, even next months too just to be sure. Yes, I have pu...
Hi I was wondering how much data overage costs. Thanks
Hi, I thought the Addons are only valid for one month during my US travel but found it's still there. How can I remove it? Thanks
How do I change my number after already using up the (1) time per 30 days? Accidently tried to port old number over after account was closed now I can’t recieve calls I can only make them and can’t recieve texts unless I send them
Hello, I just activated my account on Public Mobile and I want to transfer my old prepaid Koodo number to use as my Public Mobile number. But I get the below error message when I put in my old number and check it's eligibility. We were unable to tra...
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