Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

services bleeped “Again”

Hello my name is Travis Wilson again again for the second month in a row when I payed up again for my next month my services are messed up I have the 40 plan and it says I don’t have calling I don’t know how many more times I can do this with your co...

Resolved! 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

Sent this private message to a mod 1 week ago; no results, except for query about my email etc.:Paid for additional $10 account for second phone 2019-06-10 at Walmart: New account #••••••••••••, new cell phone number ••••••••••. If I call that numbe...

GOOD NEWS-THIS WEEKEND ONLY, GET 8GB FOR $50 $40/MO FOR 6 MONTHS

Good news- From June 22-23, get 8GB of date only for $40/month.

Resolved! Supposed to get rewards, but did not...

According to my profile with public mobile I earned $12 from being active in the community. But I just got a text with my bill and it says I earned $0 towards my bill from community involvement!!!

Any current promotions? June 2019

Hello, Are there any current promotions? How do I find out of any promotions? Thank you

Hacked/spoofed phone number?

Hi Everyone. I'm new to PM and I was just looking at my usage. I discovered a whole bunch of outgoing calls I didn't make from my number to a number in SK: 306-580-4001. Anywhere from 6 seconds to a few minutes, these calls are all over my usage and ...

Account access

My wife and I each have accounts, but I can only access her account. I would like to add-on USA calling but ther is no where to enter my phone number or associate email to get to my account. What do I do?

Resolved! "Please wait while your activation is being processed." bug

Hello,I'd like to report a bugI signed up to port my number, on the page it gives an overlay saying "Please wait while your activation is being processed." it hangs forever. The browser is otherwise responsive. This may be due to the Firefox uBlock O...

selfserve.publicmobile.ca/ Is down?

Hello, I am trying to log in to pay my plan, but the site is not loading. Anyone else having the same issue?

need my number back did not make online account

I joined public mobile earlier this year and got my number ported. I did not make an online account for my phone and now I have lost my phone but want to get my same number back to my new phone. The man at the store cannot access my information as th...

Resolved! Existing sim is considered invalid while setting up account

Hi All,I'm trying to set up an account and reuse my current Rodgers sim card. When I enter the 19 digits, its says "invalid sim". I'm currently using the sim in an unlocked iPhone 6.I'm kindda stucked!Thanks for any helpDavid

Resolved! Home wifi connection drops

Hey! New to PM (from Telus) as of Monday & I seem to be losing my wifi connection in more areas of my home than I was with Telus (though there have always been issues in certain ‘far corners‘ of the house), which seems odd to me since PM is owned by ...

Resolved! International long distance add-on

Will remaining minutes left on an international long distance add-on be effected with a change of plan to one that includes talk time minutes?

Can't get incoming calls and text messages

I am using public mobile service from last 2 months. And suddenly I can't get incoming calls and text messages from last 2 days. Outgoing calls and text are working ok and also i can use my data ok. Can anyone help me by how i can solve this issue t...

Resolved! New user - 1 GB almost exausted in an hour

Hi, I am a new user on 25 CAD plan and my 1 GB data is almost exhausted in an hour although i rarely used. Is it a problem or what? Thanks

trouble porting number form Fido

I am trying to port my number from Fido. I am able to make outgoing but incoming is still on old SIM. How long it usually take to port in number? How can I make sure if there are any issues porting number? TIA

Shipping address is invalid - But it's not

I try to pay online shipping to my father's address to ship the sim. I verified on google maps. When I try to pay, it keeps telling me that "Shipping Address is Invalid"

Adding 1 time additional data

I need to add data, just for this month. If I add it (I can see where I can online add 1GB) Will it be applied ongoing?

Resolved! My current plan is now $5/month cheaper

I’m currently paying $30/month. i see my same plan is now $25/month with a 500mb data bonus. how do I update my plan to save $$$? i looked buti coukd not find it.... guy.

PM charged me 23 dollars two times in two days, my account is down

I knew I had moeny on my account, 23 dollars just vanished,it was last month, didn't figur it out till now, need some help, thank youMay 22, 2019Unlimited Canada-wide Talk/Appels Illimités au Canada $23.00$10.00May 22, 201930-day plan/Forfait de 30 j...

Resolved! PUK help

Good morning, I am looking for help obtaining a PUK code to unlock my phone.I have contacted the team with no response. Can someone please explain the best way to get my concern addressed? Thanks,Jenn

Resolved! Does unused data rollover?

Does my data rollover to the next month? And what about the add on data?

no signal at all

hi there,Starting from yesterday, my phine has no signal at all. no data, calling feature and can't text. my payment is up to date. why???

Can't receive incoming calls or texts

I can't not receive incoming calls or texts I didn't port a old number I was getting calls and then it stopped..

Compte expiré

Bonjour, j'ai effectué le paiement dans mon compte le 14 juin 2019.C'est bien inscrit mais ça me demande de payer encore pour le juillet soit à l'avance. Honnêtement, je suis tanné de me faire voler mon argent et je n'ai pas à courir pour aller aille...

Resolved! Phone capability

Are the phones listed the only ones that will work with pm?I have a lg stylus 3 and only see the 2 and 2 plus listed..Thanks

Tablet

I need a data plan for my Ipad 3G for 1 month while I am out of wifi range. If I buy the $40 plan and put the sim card in my Ipad for data use only, can I then move the SIM card to my Google Pixel and continue the $40 service plan going forward?

Resolved! free one-time 5GB data Add-on MISSING

Hi. I purchased a SIM on June 1, 2019 in hopes of taking advantage of the Free one time 5gb add on. My confirmation email also states "By purchasing a SIM online today, you have access to an exclusive offer: get a free one-time 5GB data Add-on* when ...

Lost my phone

Hi There, I know this is a bit of a long shot but my device was lost while I was walking to work the other day. Wondering, is it possible (as the cell phone provider) that you are able to triangulate the last whereabouts of my device? Can you do a pi...

PHONE PLANS NOT WORKING NEED URGENT ASSISTANCE

I BOUGHT A PHONE PLAN ON THE 14TH DAY OF JUNE2019 , IN THE SUM OF$15.00/ AND UNABLE TO DIAL OUT,EACH TIME I TRY TO DIAL SOMEONE YOY SYSTEM TELLING ME LONDISTANCE NOT IN PLAN I AM SUPPOSE TO HAVE UNLIMITED CANADA WIDE TALK TEXT. NOW TODAY JUNE 20TH I...

Community

Forum Posts