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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12879 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24209 Views
  • 183 replies
  • 26 Bravos

Text Message

When I send a text to someone they do not hear it go off

LGA76974A by Great Neighbour / Super Voisin
  • 442 Views
  • 2 replies
  • 0 Bravos

Payment on account

Hi hi hi I made a payment on the my phone and I still have no service . I would like it resolved if their is any change . I have 2 phones with this company and I am not please 

brenda1967 by Great Neighbour / Super Voisin
  • 399 Views
  • 2 replies
  • 0 Bravos

Unable to pay for plan using balance?

I bought a payment voucher to pay for my plan. I was able to add the voucher to my account balance but cannot make the payment for the plan. Can somebody please advise me how to use the balance to make the payment? Thank you.

rbd by Great Neighbour / Super Voisin
  • 630 Views
  • 6 replies
  • 0 Bravos

Deferred Payment

I signed up for Autopay. My payment is due June 2. I'd like to defer the payment to June 20. How do I do this? It's so frustrating not being able to contact your phone provider ... sigh.

Dawnold by Great Neighbour / Super Voisin
  • 524 Views
  • 7 replies
  • 0 Bravos

No service, phone not working at all.

Paid my phone bill on line yesterday and have no service what’s so ever. Every time I try to call out it says that it’s a long distance number and I don’t have that with my plan. Can’t send texts and no data. I know it’s  not my phone a song I purcha...

Katvondanzig by Good Citizen / Bon Citoyen
  • 1325 Views
  • 17 replies
  • 0 Bravos

Resolved! Autopay not working - if I just pay, will I lose my $2?

Hi friends! My autopay isn’t working and my account is now suspended. This is the first time it’s ever happened since joining Jan 2018, but it’s quite troublesome.  I was wondering if I could just complete a one-time payment right now instead of wait...

Sherrycheng by Good Citizen / Bon Citoyen
  • 1245 Views
  • 13 replies
  • 0 Bravos

Resolved! Regarding the extra 5GB of data promotion

Hey everybody! I saw the 5GB promotion and decided to make the switch to PM, my question is regarding this line: "To redeem, SIM must be activated on publicmobile.ca by June 16th on any Ready-made plan $25/mo or higher using the same email address us...

Harold1 by Great Neighbour / Super Voisin
  • 658 Views
  • 4 replies
  • 0 Bravos

The 5g deal

I've just bought a public sim card last week (super store). I signed up for the 15 dollar plan. I see there's a 5g deal going if you sign up by June 16th. Am I still eligible for this? If so, how long does the 5g last? Till I use it all (rolls over e...

slamdunk58 by Good Citizen / Bon Citoyen
  • 2112 Views
  • 21 replies
  • 1 Bravos

activation problems

Can't call out after paying for my $40 plan which is unlimited texts, unlimited nationwide calling and 4.5 GB data

Johnboy1966 by Good Citizen / Bon Citoyen
  • 656 Views
  • 12 replies
  • 0 Bravos

Resolved! registration woes

1: try to register but would not accept email address, so I used a different one, but why did it not accept first one??2: brand new sim but get invalid sim error whilst registering, luckily i had another, but what do I do about the invalid one, can i...

Phone not working

Yesterday my auto top of didn't go through for some reason and my account was suspended. I made a payment and it shows my account as active but I cannot text talk or surf. Have tried messaging moderators and haven't heard from them. I tried doing the...

No Service

Hello, a friend of mine woke up to his phone this morning saying SIM not provisioned and he had no service. He came to my place and we did a SIM replacement on his account and when we restart his phone it says Emergency Calls Only and won’t register ...

xCHUTERx by Good Citizen / Bon Citoyen
  • 764 Views
  • 5 replies
  • 0 Bravos

Resolved! New SIM not working

I got a new sim in Wallmart and they did the activation but my got message NO SIM and cannot connect to the network. I have an iphone6. The phone is unlock and got following message with my imei:Your device has not been reported as lost or stolen.The...

pcuadros by Good Citizen / Bon Citoyen
  • 1061 Views
  • 7 replies
  • 0 Bravos

Resolved! Super cheap person wants tips about data

So I have the tiniest data plan ($25) and used it up already! But I only went on the internet once outside my home. How do I stop using data? Does googlemaps use data? Maybe background apps?

Tishie1 by Great Citizen / Super Citoyen
  • 1269 Views
  • 15 replies
  • 0 Bravos

Multiple long distance packages

I currently have two 400 mins long distance package. Both are for international usages. Now I see that PM is offering a $5 for 500 Canadian mins. If I buy this, and call another province which package will PM take the mins from? I hope it takes it fr...

hang2 by Good Citizen / Bon Citoyen
  • 1239 Views
  • 7 replies
  • 1 Bravos

Province wide calling

I’m asking this question for my dad as he is not technology savvy. I set him up a couple months ago with public mobile. He chose the province wide calling plan with no data or text. Anyway everything seems ok until he tried calling someone the other ...

kayla87 by Good Citizen / Bon Citoyen
  • 1732 Views
  • 15 replies
  • 0 Bravos

Resolved! Can't activate sim cards need help ASAP!

I bought 2 sim cards and 2 prepaid $25 vouchers for my parents. Last night we tried to activate them and went through the whole process and in the end, the activation process failed but now they don't have an account and when we try to register again...

mider111 by Good Citizen / Bon Citoyen
  • 1046 Views
  • 14 replies
  • 0 Bravos

Services not working after renewal

I used a voucher to reactivate my plan after it got suspended, the money was taken from my available balance, but my services (e.g making phone calls or sending/receiving texts) aren't functioning. If I attempt to call anyone, I get an error saying I...

JamesCole by Great Neighbour / Super Voisin
  • 929 Views
  • 7 replies
  • 0 Bravos

Resolved! Waiting for 5 gb Bonus data

activated a new account on 25' may' 2019 but haven't seen the 5 gb bonus data as per the promotion, yet. or is it still too early to expect it.

sunnyc1994 by Great Neighbour / Super Voisin
  • 911 Views
  • 5 replies
  • 0 Bravos

Resolved! Free 5gb add-on?!

Hi all, I just saw this ad on youtube about a sale of a free 5gb add-on on public mobile. I went on my account and did not see anything like that. Is it hidden somewhere else or you have to do something else to get the free 5gb add-on?

rjz236 by Great Neighbour / Super Voisin
  • 2756 Views
  • 30 replies
  • 1 Bravos

Phone still not working?

Hi there, This is my situation. My mother and father were visiting Vancouver and my brother had them go to London Drugs to port their phone numbers to Public mobile. One went from Koodo to Public just fine, however the second one had some sort of err...

Nnagji by Great Neighbour / Super Voisin
  • 389 Views
  • 2 replies
  • 0 Bravos

Huawei Y9 2019 not working

HelloI bought new SIM from retail, activate $25 plan, unlimited talk, unlimited text and 500+500 .I can text and connect online, but I can not talk neither receive calls. Tried my SIM in another phone and it's working.Any advice how to solve this? Ca...

Wisamnn by Good Citizen / Bon Citoyen
  • 2748 Views
  • 25 replies
  • 0 Bravos

Invalid SIM

I have a brand new sim card from public, but I cannot get past the first page of account setup because of an invalid sim error, what do I do?

wrzach by Great Neighbour / Super Voisin
  • 1011 Views
  • 9 replies
  • 0 Bravos

Resolved! Picture texts

What is the least cost plan that includes unlimited picture messages 

Pgstreetglide by Good Citizen / Bon Citoyen
  • 1137 Views
  • 12 replies
  • 0 Bravos

Resolved! Suspended acct. I cant seem to register a credit card.

I cant register my vanilla visa debit/credit. Even though it s hooked to  my address. Then i couldnt use my bank of montreal credit card  mastercard debit. Nor could i register public mobile as A payee. 

Auntyaubray by Good Citizen / Bon Citoyen
  • 1735 Views
  • 14 replies
  • 0 Bravos
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