Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Last month, when I purchased this plan, it said I’d receive 5GB in add-ons every month, with a total of 6GB. However, this month, it didn’t show this data and only stated that I have 1GB. How come?
Hello fellow PB users,I have just switch no more than 1 hours ago from the 4.5GB+500MB bonus 30 day 3G plan to a custom made 67$ 6GB 4G/LTE plan with Unlimited Calls Canada Wide and Unlimited text messages Internationally. I can clearly see the chang...
l switched from sasktel to public mobile 5days ago, l could not receive call on my phone but l can call out, what should l do?.
In a moment of stupidity, I went back to Fido when they offered me 8GB for $45 and 1000 long distance minutes. Can I port my number back and use my old Public SIM card and return to Public Mobile?
Hi,I just got my sim activated and I have tried to port to Public mobile but it's not going. It sends me to the Public Community. What can I do?
I have lost my email address/login info, I tried the one that I thought I registered with self serve, but it no longer lets me log in. I have a new email address I'd like to use, if anyone could help, it'd be greatly appreciated. Thanks in Advance, ...
Hello,Recently (2-3 weeks ago) I've purchased a 1GB data add-on while still having some data left from the previous 1GB add-on purchase. Couple of days ago I realize my phone has no data, and when I log into my account indeed it shows no data. This s...
Hey so been with public for a couple weeks and decided to Port my number from my old carrier. It went through and I can now call and people see my ported number but if anyone calls me it doesn't ring on my phone. Regardless if they use my ported numb...
Purchased an 1 GB US Roaming used up before expired. Now need another 1GB in the States.Option on add-ons page is not available.Can a mod please help? Thx!
Please help. The sim number is no longer valid.
Hi, Does setting up autopay through visa debit count as a Pre-authorized payment? Thanks
I was expecting to receive a paper bill....and now I can't text or call.I don't know what my password is to login. I'm not able to select what's my password, as the email address that is linked to my account I never use, and can't get in to check tha...
Hi need help, just switched from Bell to PM. Everything is working except receiving calls. It goes straight to VM. It’s been more than 17 hours. Please need help ASAP. I need my phone for work
Good morning, I m a little confused on how AutoPay works. Does it only automatically apply payments from my 'balance', as opposed to charging my credit card? If so, I have to keep adding to my 'balance' every month? vs having the payment simply hit m...
Does public mobile accept amex as autopay?? I tried registering it but it keeps failing
How do I request a refund or credit to my account? US data and roaming did not work the entire week I was in Montana it worked previously on my trip to Arizona so I know how to purchase it and add it properly. I rebooted and continued to try and tro...
Incoming calls coming in, I think the problem is minutes are used up.If I want the service continue right away should I use top up my plan button to continue?Rather than change my plan on nex billing cycle? Thanks
iVE BEEN A AUTOPAY CUSTOMER FOR YEARS AND MY PHONE WAS SHUT OFF SAYING MY BILL WAS NOT PAID. iDIOTS !!!! SO RE-ENTERED MY AUTOPAY APPLICATION AND MY PHONE IS NO ORKING BUT MY WIFI IS NOT !!!!! iM PAYING FOR THIS AND WANT A NUMBER TO CALL CUSTOMER SER...
Hi, I am new to PM and was wondering how the rewards are paid out? If I signed up for the $25 and am doing the autopay for the $2 off. Will my bill every 30 days actually be $23 (+tax) or is it I will accumulate the $2 each month until I have $25 sav...
Hello,I just changed to the $25 plan which includes 500 MB data, but the Walmart sales rep couldn't get my data to work even after double-checking he entered the APN settings correctly. Data is set to "ON" on my phone.If data is "on" and APN is corre...
I had my usual Plan renewal by way of auto pay but I can’t use my internet data !!!
Purchased data add on but not showing. Payed twice already for the add on but still haven’t showing on account. Whats wrong?
I just switched to Public Mobile and got charged the monthly rate the day I started. Is this normal?
I only find change user name, but not change user name on profile. can I able to change by myself?
Y t il une solution pour m'enregistrer sur le reseau sachant que mo compte est actif et que j'ai uneromotion de 15$ gratuite une fois
I am returning customers, I had public mobile number between 2013-2015 amd today I am back to public mobile, I think I deserve the one year discount
Hi Mods, I havent got the autopay this month and was charged full $15 cost for the plan. Can someone look into this.
Comment enregistrer ma sim sur le reseau apres avoir été activé par le preposer public mobil a l'aeroport de montreal
Having an issue with out going calls it keeps giving a circuit busy error
I’m currently trying to change my plan to 8gb but here’s the catch, when I go Into my dashboard under “change plan” it’s blank and i cannot see anything.
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