Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Im trying to activate my sim card, everytime im at the end where the payment method is, i enter all of my information and double check it to make sure its okay and i keep getting this error message... (see image below). I have called my credit card c...
Can someone help me to reactivate my account?
I transferred my cell number to Public Mobile yesterday. I can make outbound calls but can't receive inbound calls, saying "this number has not been asigned yet, please contact technical support". How can I fix the problem?
I set up an account a month ago with auto pay but after a month my phone was disconnected.I cannot get into my account to find out what happened? can anyone help me get reconnected? Please and Thank you.
I signed up for the bonus 5 gig data for 2 lines if I bought the sims on June 1st and activated by June 16th . However to qualify for the bonus 5 gigs it had to be activated on the same email that they were purchased on but I tried everything to put...
Hello, New public mobile customer here. Ported my number from Yellowknife (867 area code) and was charged 12% tax for my top up. Our sales tax here is GST only at 5%. How can I fix this so I’m not charged an additional 7% every month? Thank you,L
I've recently upgraded from a Province-wide plan to a Canada-wide plan. Last year, I bought a 200 minute Canada/US calling Add-on that still has alot of time left.Does anyone know if I can I "gift" those remaining Add-on minutes to a relative who onl...
I switched to Public Mobile and signed up for a new plan in March of this year - which I'm glad to say, included the $10 Off Promo for my first 6 months. The thing is: I just got a text from Public Mobile today saying that my final 10$ credit has bee...
the selfserve account area no longer shows it.
Will porting a number from Freedom Mobile be easy. The number was originally Speakout/rogers.
I was charged extra 10$
I noticed that my phone has been silent all day today. When I wanted to make a call, a machine said that my account has been temporarily supspended. My account is set on auto pay, and never had any problems until now. I suspected it might be due to t...
Hi everyone was working ok but on Tuesday while texting with my husband I stopped receiving his text, he gets mine but I don't get his. He is on the telus network and there are also a couple of others on the telus network I don't receive text from al...
Hello,I just activated my new sim card and transferred my phone number from my previous provider (virgin mobile).Everything works great.Was just wondering, is there anything else I need to do? Will virgin be charging me until I explicitly cancel with...
Hello, I believe my number was partially ported. Can only send calls/text, receive neither. Any advice would be greatly appreciated.
Changed my number to 437 area code and now no one can call or txt me. i would like a 647 area code number. how can you help me?
I've looked over the board on this topic and this seems to be a pretty common response to a large number of people attempting to set up a credit card or visa debit. I've tried using chrome incognito, I've re-entered my address in a multitude of ways,...
I am living in west side Edmonton city.recent 3 months, when I make a call, no any dialing sound, wait a while ,just dropped.Some time I make 3 or 4 times for the same number, it connected. Today I make a call several time ,no any lucky, Wait a while...
Does anyone know if the Samsung Galaxy S3 is compatible with PM. I'm getting mixed messages. Thanks.
Hello to whomever @ PM...I signed up in Feb during your $10 off for 6 months promotion. I have received 4 months worth of the discount, counting the notice that came via text today. Today's text message said this was the final credit. I checked my p...
First and foremost, before I post... I'm not sure if this kind of post is even allowed on this website, so if it isn't just delete it... (Posted on XDA first; as no one on or at XDA has responded I'm branching out) Hi,A few days back I bought an S7 a...
Good morning everyone,I signed up in Feb. for this new account during the Get $10 off for 6 Months for $30+ plans. Received a text message that my final $10 credit is in my account this morning. I went on to my payment history, it only has 90 days re...
When I went to make a call today, I got the message that I did not have an active plan, I realized I had forgotten to pay my bill (set to manually) yesterday and I went online to pay real quick so I could make my call. When I made my call the no acti...
I just recently changed phones, but have the same SIM and same phone number.However, when i try to access my voicemail now, there is a message that pops up saying "You need to add a number to access your voice mail". Then when i click to add the numb...
Just got my sim. Put it in the phone it is saying enter sim unlock code. The phone is unlocked already checked with the network old. No idea what this is I also cannot register as it's saying enter the 6 digit text can't get text as sim don't work. I...
I am lock out of my account ,i cannot remember my security questions or passwords.What do i need to do ?
I just joined this community having the phone for a few months now, I've found so many helpful things provided by this community and for that I say thank you everyone ☺
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