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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! One time payment when already on auto pay with no current issues

Hi,I am already on Auto Pay, I am having No issues.If I make a 1 time payment to cover 4 months or a year,...............I will run in a Credit, does that mean autopay will stop taking funds during that time ??Will it affect my $2 autopay credit ??Th...

Resolved! Paying issue

Hi there, i had an owning balance of $132 but i got charged $149. Please tell me how do i get the refund for extra money i got charged.

Great Signal!

I used to be with Fido and everytime I was at the elevator or the basement, I lose the signal on my phone and it showed roaming. But ever since I switched to PM this month, I now get good signals on both the elevator and basement! Couldn't be happier...

Resolved! Android Phone Messages app does not send photos

Hi,Android Phone Messages app does not send photos, showing a message "Sending ...".

New to PM messaging feature question

Hi When I checked out my plan details, it says I have unlimited international text so does that mean Its unlimited text (SMS) only or is it picture messaging (MMS) as well as text messaging? ??

Data not working

Both my husband and I received incorrect messages June 20th saying our plans would be charged. My phone seems fine, but his data stopped working today. When logging into his account, it seems like his data plan has disappeared. There's no info about ...

Update

Please note the following message:Update as of June 24th, 2019: If you were charged $50/mo, when you activated on the $50/mo Ready made plan during the eligible promo dates, you will be automatically credited back the difference and moved to the corr...

Worng payments

I was twice charged

Suggestion - Spell Check

Hey, Public Mobile. A feature suggestion for this community....Spell check! Please! LOL

Resolved! Referral credit

HelloI was referred to PM by a friend so I entered his number during sign up process. Then I told my other friend about PM and they signed up for PM using my phone number as referral. So I'm supposed to be getting $10 credit plus $1 every 30 days f...

your login has been disabled

Hello, I am trying to log in to my account, but I get this message: "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." Please help me with this. Thanks,

Data Add-on Billing

I have purchased an additional gig of data two times now both this year and both times I have been charged $33.90 and then $88.14 additionally. I am unsure of what the $88.14 charge is for seeing as how I have been charged it twice now on top of the ...

persistent voicemail notification

I've been having the same issue as in this posthttps://productioncommunity.publicmobile.ca/t5/Self-Serve/Mysterious-voicemail-notification-that-just-won-t-quit/m-p/115102#M9217but the moderator is retired. I just got a Pixel 3a. I don't have voicemai...

just signed up - data not working

Hi so i just signed up less than 2 hours ago. my phone is working such as texts and voicecalls. however..i cannot connect to the internet. i have turned my cellular on under settings. i have an iphone 4. can someone help??

Not able to make/receive call even when my plan is shown as $25.

I am Not able to make or receive call even when my plan is shown as $25. My Plan This plan includes: -- 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text

Plan not working

I have a 15 dollar plan per month. I have logged in my account and it appears that i have sufficient funds and i do not have any payments due. however, my phone calls wouldnt go through. please advice.

Resolved! Puk locked sim

Hey had no service bars before I accidentally locked my sim card on self n now what do I do ugh huh I'm distracted.,

Autopay failed after getting a new debit/visa card.

My autopay failed after getting a new card. I also changed plans (which I originally thought was the problem) I registered my new card and overpaid my account. Still can't use data or the telephone! does it take a long time to reset or do I need to d...

Auto pay failed,suspended account

need help

international phone calls

What add ons to purchase to enable international phone calls from Canada and abroad? My current plan supports: Unlimited Canada-wide TalkUnlimited International TextThanks!

Plan type doesn't list Data speed. $135 for 90 days 4G?

Hi, I can't tell if my plan is 4G or 3G, it's notlisted int he plan details. Just says 6GB for 90 days. I've had this plan for a few years. Also lost one of my autopay rewards (refer a friend), would like that restored. Thx

Resolved! Cannot make calls

Have Canada wide plan. When trying to make local call message 'cannot complete call as no long distance plan'

Account suspended but it says I owe 0$

So earlier this month I switched to a cheaper plan... Figuring I can do without the LTE speeds for the moment and have a bit more data (as I was using my data way too fast at LTE anyways). But I let my plan lapse and my account was suspended. Anyways...

Account Password Reset

I need my account password reset please the one I set before is not working and now I am locked out.

PLAN EXPIRED - CANT USE MY PHONE

Hi all, I m preauthorized for monthly payments, today is the day the automatic payment supposed to go, but i cant use my phone cause it says my plan has expired? anyway i can solve this? I dont wanna loose bonus money from not using preauthorized pay...

ported from Virgin in May when there was a promotion but it's not showing up on my account

Hi,I ported over from Virgin last month when there was a promo for 3Gs free but it's not showing up on my account. Any help would be great.Thanks.

How can I change my number back to what I had.

Resolved! What am I doing wrong?

Can someone please tell me what I am doing wrong? I have been trying to contact the moderator team for 5 days now and still no response from them. I clicked the envelope icon in my account and sent a few private messages. To: Moderator_Team.Why is no...

Resolved! How to link community profile and public mobile account to collect points for being active in commun

How to link community profile and public mobile account to collect points for being active on community by helping others. I get the context but not how badges turn into rewards/ money?

Vouchers Payment is not working

I bought a voucher payment in Shoppers Drug Mart, but it could not be added.How can I solve this?

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