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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone calls are automatically hanging up

How do i fix this?

Resolved! Can I set up Pre-Authorized Payment / Automatic Payment ?

Can I set up pre-authorized payment to pay PM bill from my bank account instead of credit card?

Phone wont activate

So recently I bought a sim card and phone minutes and I set it all up. Now I got an email after setting it up 3 days ago saying my phone is activated but my sim card only says emergency calls only. I went to walmart for help and they told me theres n...

Resolved! Data Addon vs Bonus Data

Hi,I'm considering signing up with PM for the $15/30 days plan with AutoPay. The way I understand it is that I get 250MB every month. Now, let's say I also purchase a 1GB Data Addon for $30, which one will get exhausted first: the 250MB monthly or th...

Resolved! New activation help

hello, i just biught a sim card i tried to port my old number to public everything went good until payment option i added vouchers and activated but simething went wrong there, now i tried to reactivate again now its said sim is invalid please help ...

Resolved! Phone number?

If I want to leave my existing provider and switch to public mobile, can I request my current phone number be “ported” out??

Resolved! Need to recover my user name and password

Forget my user I'd and password Try to recover no one help in public mobile side. I send private message including my number and pin still no answer from moderators team.Need to get my user id

Second renewal of account internet data not working

After account renewal Mobil data (4g) News site will not get site page or article will not load it says' err connection lost '. Them 'cannot load source page'

Resolved! LTE 10GB

Coming soon?

Resolved! Changed Plan but now cannot make calls

I changed the plan online but cannot make any calls now. I get a message that I do not have a long distance plan to complete my call but I am making a local call.

Resolved! Unable to download pictures

When I receive a message with a picture attached, when I click the download button the arrow goes around but no picture ever appears. I have an Elefone_X on which I am unable to get data to work. The phone has the Android 8.1 operating system. Do I n...

Resolved! hate it!!!

signed up Friday $40 plan and tried to transfer my old number STILL NOT WORKINGjust hate itNo number to call just sign up to a stupid forum boardI LIKE MY MONEY BACK PLEASE AND JUST CANCEL THE ACCOUNT!!! bad!!!!!

Resolved! Do I Lose Promotions If I do Lost/Stolen Trick?

Hello community, I am just curious what will happen to my promotion benefits if I am forced to do the lost/stolen trick to reactivate my phone? For example the recent promo is that $5 off $35 phone plan if I stay active and autopay. Will I lose that ...

Resolved! Pause my plan

Hello,I am on the autopay $10 plan, I will be travelling outside Canada/US for a month, how do I pause my plan for the month? Do I have to do it exactly on rollover date or can I pause it in mid-cycle? I understand that PM is discontinuing the $10 pl...

I just bought 2 Voucher and both codes arnt working

I bought two voucher codes even though i only needed 1 because the first code didnt work so i went and bought a second one and both are not working, I tried entering them in on my account and via 611 on my phone. I getting so pissed at public mobile ...

Payment voucher issues.

No response from mods.

Re: Sorry, your login attempt failed. Please try again.

having the same issue now, waiting on moderator to reply

Any Moderators out there? I need my Koodo prepaid phone number imported.

I joined a few days ago for the first time ever and it told me to choose a new phone number and then import my koodo prepaid phone number afterward. I tried using their system and doing it myself but it dosent work with Koodo phone numbers I guess. I...

Resolved! locked out off my account .

how to get back in

Resolved! Lost email

Hello plz help me to get the email and password to update my credit cardmy old email also not working xxxxxxxxx@icloud.com

unable to port my number from my previous provider

Hello i am trying to port my number over to Public Mobile and i am getting an error when checking the eligibility. Any help on this would be appreciated

Resolved! No data

Hello I have 1 gig data (500mb+500mb) , my phone and messaging work but my data doesn't seem to be connecting, I am thinking my sim card might need to be reset / changed , any ideas?Thanks

Resolved! $10 one-time credit for referring friends

Hello, I've just referred two friends for Public Mobile. My rewards shows that I got the $1 off per month, but I don't see the one time $10 discount off my plan. Where can I find this, or when does it show up?

Resolved! I can't enter my account because I can't reset my password.

I've been locked out of my account since Friday morning and I just get an error message whenever I try to reset my password, I think it's because I haven't used this account a long time ago. I'm currently in Canada with no phone because of this. Is ...

Payment

@CS_Agent Bought two payment vouchers from Shopper's Drug Mart. One of them worked fine, the other one didn't. I've tried using online and *611, neither work.

Resolved! Will i lose my referral bonus if i change my number?

Hello i am looking to change my phone number and was wondering if i would lose the referral bonus i received if i do this. thanks any help is appreciated

Lost my SIM before I could create my self-serve account

Hey guys,So I bought a SIM the other day and had to travel the next day, but didn't get the chance to create the self-service account. Now when I try, it's obiviously texting my phone but I've lost it. Any ideas what can be done to deactivate the ser...

Resolved! Prepurchase Question

The plan I'm looking at states: 30-days, 100 MINUTES Canada-wide talk, UNLIMITED Incoming calls, UNLIMITED International Text and Picture Messaging, + BONUS 250 MB Data at 3G speed with AutoPay, VOICEMAIL & Call Display.Does 100 MINUTES Canada-wide t...

WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Hi everyone, just ill share my experience with the public mobile servicei registered before months with the cheapest plan that public mobile had it , the line is barely used and my father use this line in urgent cases in case we want to be in touch w...

Resolved! Confirmation texts

Hello I just joined a few months ago and my phone has since been lost. I am wondering if any of my personal information was sent to my phone via text messages from Public Mobile. Such as my name etc. I am concerned my personal information could ge...

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