Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How long does it usually take for a moderator to reply?
I've never hit my cap before the end of my billing cycle, but it looks like I have this time. I have auto billing in place and my next cycle starts Jul 16th. Rather than wait it out can I pay early and start the top of my 90 days with my data cap rep...
my plan expired. I changed my plan and paid the amount owing, it says i have a 10$ credit and i owe 0$ but it will not activate the plan, it just tells me my plan has expired. what do i dooo
Tried setting up my account leaving Fido and transferring existing phone number and setting up auto payat the end it gave me an error something about autopay and visa debit.. so I tried again .. 5 times same error. Then no account was created... coul...
Hi there sim has been activated and i phone 6 is unlocked. still showing as 'no sim' very frustrating. can anyone advise ?? Thanks
I am travelling to China and Europe, I know my prepaid PM sim won't work there but can I still receive international texts, and can I use it for emergencies? Is there any cost for emergency calling and is there any cost if I keep my sim inside my pho...
There is enough funds on my account yet says my account is suspended. New cycle starts June 24 2019. Why is my phone not working??
Edited to add: Thanks to everyone who has taken the time to answer my post. Hi all, sorry if I am posting in the wrong place (I'm kind of new to PM?). I joined in when the 3GB bonus port in promotion was happening and after some initial problems wi...
How can you add 2 phone numbers on the same account?
Hello,On April 8, 2019 and April 11, 2019, I was charged $30 twice and did not receive the $2 auto pay reward. Is somebody able to help me remedy this error?It also appears to indicate that there was a system issue under the description.Please see be...
Hello, my phone number is #########. I tried to get the $40 dollar promotion for the $50 dollar plan and i didn't see a promotion code or a credit. I signed up on June 23rd before the promotion expired. Can you help? Edited by ShawnC Removed phone nu...
Hi, My phone number is 8**-***-***4. I just got the SIM on the 5th of June. Everything was working just fine but now whenever someone calls me they get engaged tone. Please reset or refresh ASAP. Edited by ShawnC removed phone number
Just activated Public SIM card yesterday, it says prepaid SIM card, but my plan is $25 plan. Sometimes when I make a call, announcement says long distance call may apply. Is this prepaid SIM card right for the $25 plan?Sometimes I coundn't make or ...
My friend is an ASUS mobile phone. I use public mobile. The phone can be played, but I can't access the Internet. How to solve it?
I signed up with Public mobile about a month ago. I also specifically signed up for auto pay. Suddenly today, my phone stopped working; wouldn't send texts, make calls, and my data wasn't working. Called *611 and the automated message said my account...
I'd like a refund for the $10 and removal of the extra add-ons since I just needed the $10 US roaming add-on. Can this be done? Alternatively, if it is more feasible, I'd like to transfer to the $20 500mb US roaming add-on. I really have no use for ...
Hello, i purchased the 500mb USA add-on this past Friday and it did not apply to my account. I was unable to use the data. How do I go about getting a refund for this? Thank you
Do you offer wifi calling as part of your services?
I am going with another provider. I need Service today and have been waiting since Friday for help. How do I get my money back?
My account has been suspended and I have no phone service! It says it can not process my payments, but there is room on my visa. Nothing is wrong on Visa's end. This is SO FRUSTRATING! I need my account reactiviated!!!!!
So I bought a sim on Jun 2 based on the 5GB addon deal and activated my account on Jun 15, but the addon is not showing up as of Jun 23. What's going on?
I have the $15 dollar plan. Supposed to be unlimited text and picture messaging. If I send a picture I use data. If I turn off Mobile Data I can't send the picture. what is to be done?
Also, I can't locate the Cell # I picked. How and where do I look for it? It's a New Sim A/C for something else
I'm getting a "Oh no! It looks like something went wrong error when I go to the change plans and add-ons tab at the top. But if I click the Change Plan button under the Account Status:Active section, I'm taken to the Change My Base Plan page, however...
When I sign into my account the web page is blank except header ? Been like this a week. Is everyone’s down or how do I fix ?
I had the $50 plan. I didn’t sign in to change back to $40 plan but was only charged for $40 plan. Is there any way I can change without having to pay $50 and losing the $40 I just paid?
Hi, I was looking at the badges of some users and I noticed there is a badge called an idea badge. Just wondering on how to get this badge in the first place? Thanks!
How can I log out of the community?
It took me hours to actually get through to my SIM card actually activating, had to keep filling out the forms - originally it showed that I would be paying $44.80, but my card was charged $56 and my account shows no reference to the $40 promo plan. ...
Hey guys, using a S10 and my plan lapsed 3 days ago. I topped up today but now my phone says "unregistered sim". I have removed and reinserted the sim, checked my imei number using the look up offered on the get started page but I'm stuck. Any help w...
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