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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I am going to Germany

Resolved! I am going to Germany

Can I use my phone line in Germany and how much is the cost please

Trouble with a number port request

Resolved! Trouble with a number port request

public Mobile has a pending port request my prior carrier cannot comply with (so they say) due to an error in the request - likely this is because I input the IMEI # incorrectly by one digit when signing up for PM services. So far its been about 24 ...

Resolved! Additional sim card for same number

HiIs it possible to get another sim card for same number so that I can use it at home?

Network locked SIM card ?

Resolved! Network locked SIM card ?

My Samsung A5 says I inserted a network locked SIM card and I need to enter a SIM unlocking PIN. It isn't the PIN I created when activating my account. When I look at the SIM card status in settings, it recognizes the network as Telus. What is goi...

Resolved! Need reactivate

Need reactivate.I found my phone and need to reactivate. But I forgot my password and security answer. PLEASE HELP ME. Thank you.

Resolved! red x beside picture in text msg slow to send

same as above i just switched from lg g3 to g5now slow to send the other person cant rec say failed to download attchmetsent a test thru telegram and works my data is onam i missing somethingthank gary

WHO ALL WISHES 1GB FOR 10$ INSTEAD OF 15$ @PM VOICE OF CUSTOMERS

Resolved! Suspended!

Hi I need help, my service been suspended and I topped up my account I would love for my account to be to unsuspend because I have money on my plan but I been suspended I would love to be unsuspend it's only bin a day.

Resolved! Two Apps cannot connect with mobile data

I've been on Public Mobile for over a year. All was well until I got a new phone last week. Everything works except two apps only work on WiFi - they will not connect with mobile data. I've tried all the suggested solutions I can search out. The new...

Can't sign in.....

Occasionally i have an issue signing into the community. Usually it's on Firefox but sometimes on chrome as well. Last night and today I couldn't sign in at all. On either browser or username. However when you look at users online it has both usernam...

Is Motorola G7 compatible?

Hi, I want to use a "Motorola G7 play" phone. Can I use it on the Public Mobile network? Thanks!

Visa

If you people would stop saying my credit card doesn't work when there is absolutely nothing wrong with them we wouldn't have a problem. This so you don't have to payout the little discounts????

Disabled account and line

Hi, my account and line got disabled 2 days ago and I don't understand why since I've been using my plan up until a few days ago. Is there a way to get my line and account back because I was just using my phone with the plan that I payed for a month ...

Landline and mobile call in 400 international minutes add-on ?

Resolved! Landline and mobile call in 400 international minutes add-on ?

Hi, I would like to know if we can call as well foreign mobiles and landlines with the 400 international minutes add-on and I didn't found this information. If you have an answer i would be glad to have it, Thanks, Have a good day

Referral code

I forgot to enter the referral code I was provided by a friend. How do I fix this?

Help with Port

helloi recently switched to public and wanted my Number ported to public. All is working except I cannot receive calls. i was told to contact my former provider, Rogers to request they remove port protection on my phone number. This has been done.I w...

Data

My data did not reset with my plan this month even if I paid

Resolved! Cancelling plan and keeping phone number

My sons plan expires on the 19th. He won’t be able to use his cell phone for the next 2 months so was hoping he could just let his plan lapse and start up again in a couple of months. But he doesn’t want to lose his phone number as he would like to k...

My account suspended

Hey my account was suspended because their wasn't enough funds on my card for auto pay but so I stopped up and now I have the funds available on my balance hope you can un-suspend my account please

Resolved! Change self-serve email address?

I want to change my self serve email address but can't find the option to

Resolved! Re: Community moderater

I have been on auto pay for years . autopay did not deduct payment. Account suspended. cant add credit card. Not impressed that my account could be just suspended with no warning, and I checked with my credit card company and they say no payment was ...

Any one need a good deal for Telus prepaid.....1/2 price vouchers. Lower mainland BC.

Just switched providers to Public, have a question.

My old phone plan (virgin mobile) ends on the 4th of september. I just activated a switchover to Public mobile. Is there any way to delay my payment / start of my new (public mobile) plan until that date? Who would I speak to for this to happen?

Self suspension and voicemail

I have a friend who wants to suspend their service for a couple of months is there any real difference between using lost/stolen to do it or allowing the autopay to fail ?( the card has a hold on it) Once suspended what happens to the voicemail? Ca...

Resolved! SIM did not activate, payment failed

I completed the activation procedure but when I reached the final stage (payment), after submitting the form, I was redirected to a "404 not found" web page (timeout). I have no idea what the status of my activation is. When I try to sign in at https...