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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation interrupted, now selected number is not available

I was interrupted while I was trying to activate my SIM card. I had selected a number I quite like. Now when I start the activation process again and try to select that number it says it is not available. Suspecting the number might be in limbo becau...

Phone don't connect to network

Hello, I just transfered to Public Mobile and my bq Aquaris E5 (which according to the MP webpage is compatible with their network) does not connect. The SIM card works (tested in another phone) and the phone is unlocked (tested it with another sim c...

Compatability of Nokia 6.1

Is the Nokia 6.1 compatable with Public Mobile? It doesn't seem to be on the drop-down menu when you're checking.And for the future, how does one identify whether a phone is compatible or not? Thanks!

No voucher option

I received an email days ago letting me know that if I activated my plan before July 2nd, I would get $5 off. I did that and it charged me what I normally get charged. How can I get that discount and how could I cancel the plan. It's not fair that yo...

how quickly does the USA add in take effect

I'm looking to purchase the US add on for my parents phone. 1. How quickly does it get added on? (eg. instant, within 2 hours etc.)2. If I add it on at 6am, does it expire 10 days later exactly at 6am, or will I have the full day of the 10th day (eg...

Resolved! Phone compatibility

Hello, Could you please let me know if Alcatel 1X or Alcatel 3V is compatible with your network?I could not find them in the dropdown list of Alcatel phones. Thanks,Gen21

Koodo Migration Promotional Offer

Hi there, A couple of my friends received a Koodo migration promotional offer few months ago, but I have not received any promotional offers from them whatsoever. I have been a Public Mobile customer for more than a year now, and I am just wondering ...

Unable to verify credit card

Helloo, I've been trying to set up automatic payments for the last week or so and it keeps saying they're unable to verify my card (virtual Visa debit). I've called my bank and everything's good there and my information is definitely correct as I pur...

Help!

New visa how do I switch auto pay to it

Resolved! Phone calls under 1 minute,

Are all phone calls outgoing that last under a min. considered to be one minute on my bill or am I charged by seconds.thanks

No service/need to add new credit card

I'm not able to make a payment. Service was shut off. Credit card expired. Trying to add new credit card.

Locked out of my self serve account

I cannot reset my password because I've been locked out of my account - please help!!

Resolved! No Service, new user

Hello, I bought a public mobile SIM card today. I put it in my iPhone 8 and have chosen a plan. I’ve updated my APN settings. It still says No Service hours later. It also comes up with a not activated message.

Resolved! Data usage

So I could have sworn that when I started with PM, I could see my usage of data when I logined into the online account. Ilogged in today and it’s dissapeared. My data is not working and I think it’s because I’ve used it all up but I can’t confirm? Is...

Resolved! Changed Plan/No Service

I just changed my plan and now I cannot make local calls. It is telling me that they are long distance. This is also after not having vouchers work on my account. Please assist.

Payment

I activated my SIM on June 10/2019 with an autopay option of CAD$ 15 Plan. I found my credit card was charged three times on the same day (June 10/2019). First time it was chaged CAD$ 15.75, second time it was again charged $15.75 and finally on the ...

new Activation (second time with same email)

I just activated an account, for a friend, and it won’t let her log in to her account. She deactiavted from Public Mobile by porting our to Lucky Mobile about 6 weeks ago. She did not like Lucky Mobile, so she decided to come back to PM. She bought...

changing to a new provider

I am changing to a different provider and not keeping the phone number that I have with Public Mobile--how to I cancel my account with Public Mobile?? I have read several posts stating to wait till the cycle is done--but many state that they ported ...

Unable to connect to network on an unlocked galaxy note 8

Help needed, am unable to connect to the public mobile network. Device is Samsung galaxy note 8 unlocked.

Resolved! Why I choose my number location is Vancouver, but it shows US number?

I just actived my SIM card today because I need a local phone number.when I test it, it shows the phone call was from the US. So am I using a long distance number??? So confusing.

Account not activated

I put in 60 bucks lastnight and still my account is not active who do I need to contact

Resolved! sim card /account issue

I bought and activated a sim card, chose a plan and ported my old number on the website. My online banking says the fees for the phone plan and sim card went through yet I can't use my phone yet. What can I do to fix it?

autopay

my plan experied even though I signed up for autopay on May 29 - shows unpaid

Account page offline

I can access my account page. Anyone else having this issue?

My account offline

I am trying to access my account but the site is not reachable. Anyone else has this issue?

visa not being accepted

Trying to set up new account and it keeps telling me they can't verify my visa. Called bank and all info is right. Any solution out there?

Resolved! Ported my number last week - hasn't actually ported.

Hi, I tried porting to my old number last week and nothing has happened since. When I try to port to the number now it says I've already done so, but it hasn't actually updated on my SIM. Public Mobile sent me a text to complete the SIM and Activatio...

Calling US# - Usage vs History

I'm new to PM and have the $10 plan. Out of interest I called a U.S. number that I own and to my surprise the call went through but I hung up before connecting. I then looked at my usage and it showed 17 minutes. I added up my usage history and it ...

Payment Voucher Not Working

I purchased a payment voucher that doesn’t work and the store owner refuses to refund. What are my options?

Resolved! Can’t Change Plan

Was able to top up account balance, but cannot change plan. Each time it brings me back to overview page, with limited account details, and no applies change. Tried private tab on iPhone with same results. Don’t have chrome browser as some mentioned....

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