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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Incorrect text useage count

Hi there,New to Public Mobile here but have been lurking for awhile and decided to take the plunge. My problem is two-fold. First of all, my international outgoing texts are not being received abroad. As I understand, as long as I am situated in C...

Resolved! return funds to back account

I downgraded my plan and have money left over in my public mobile account. I do not want it to be used to help with my next payment. Am I able to return these funds back into my account?

Resolved! canada wide talk and suspended service

Hi everybodyI have 2 questions...I had a canada wide talk plan, got it in Ontario region. I changed it for a simplier one because I was travelling and I thoungh I wasn't able to used outside the region.I don't know what happened, but my auto paid did...

Resolved! create own plan

Hi, I would like to create my own plan that ONLY offers unlimited Canada wide calling (so no texting). The prices comes to $30/month, which seems too high consider that public mobiles offeres a $25/month plan that DOES include texting. Is there any w...

Resolved! Re: Upcoming support enhancements: We're looking for testers!

I dont know who to contact but I am locked out and I dont remember my password to my account. I got a message saying you need a new credit card as mine on file expires. I need helppppppp. Please let me know what I am too do.ThanksMelissa ######### ...

Resolved! Wrong phone number selected when porting over on new sim

Hey guys, I helped my friend activate a new sim and we used my her proper serial number and account info however we noticed we put the wrong phone number in and it seemed to take, she picked the plan and it all went through, only thing is we noticed ...

Resolved! Overcharged

When trying to change my phone plan I was charged a $10 fee, then a $33 fee and then finally another $44 fee from my bank account. All I have got is the intended $40 for 30 days unlimited text and talk and 4.5 gb.

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Resolved! Missing data usage tracking

My son think he used up his data for the 90 days but when I log in, I don't even see his data usage history being tracked at all. I can see he still has the 12gb plan but the only thing being tracked now is the 200 min add-on from ages ago. The 12gb ...

Resolved! innaccurate data usage

I've added data (over 24 hours ago) which is reflected in my account on line but not on my phone. My account also says I had 65 MB left before add-on but phone says I've gone over my limit. Please help.

Resolved! RATES FOR INTERNATIONAL CALL

Hello noble members, how do I determine the call rate to international, to Ghana to be precise?

Missed my autopay due to credit card changing.

Hi I missed my autopay yesterday and I think I paid this morning but it doesnt appear to have gone through. Can I get some help.Thanks muchBen

Resolved! HOW DO I PORT MY OLD NUMBER FROM KOODO MOBILE ???

Hey, I am new to public mobile and i really need help with porting my old number from koodo. Best wishes,Amara.

Resolved! Autopay enabled

Hello,I have autopay enabled and so there should be no problem for PM to get paid every monthly cycle payment? Thanks in advance..

Resolved! Credit card billed 29.38 on June 30

I noticed a credit card bill for 29.38 on June 30,2019 but my monthly fee is about 40.00 so I am wondering what was the 29.38 fee for. I hope is not for overage fees. I keep track of my usage on my phone and it says I used 3.6 GB for June but whe...

Resolved! Rewards

Why do you get rewards?

Resolved! Changing my plan with the first day

I signed up yesterday and would like to change my plan to a larger one. When I try to change it from the $25 to the $40 I’m being charged the full $40. I understand this if I was far into my 30 days but it hasn’t even been 24 hours. Is there a way to...

Resolved! Auto-Pay Expires 1 day before renewal

Hi, I am wondering if someone can fix this for me. I have autopay setup my plan expires 1 day before the auto-pay is applied. This basically leaves me a day where the data doesnt work. When I log into my account it does say expired. How can this get ...

Resolved! Switching to public mobile

Hi everyone, I am in the process of switching to public mobile from Rogers. I just ordered 2 SIM cards ( one for me and my husband). I would like to keep our same numbers, so I am wondering once they come in, do I cancel my Rogers account then activa...

Resolved! Calling doesn't work, new number successfully ported, original number can receive texts only

We finally got the SIM card and account activated with a number assigned from PM. I immediately went in to port the old number from Bell and received the "Successfull" notication. A few hours later the number disappeared from my old Bell account so w...

Resolved! Plan renewal

Hi I can't renew my plan, my credit card had a possible fraud alert so that card was cancelled and now I have a new card but it will not accept my new card when I fill in the new credit card details, help please, i need phone, I'am on auto pay

US roaming add on

I am already enrolled for auto payment option to pay my monthly invoices. If I going to add on US roaming for text for $8, do I just add to my account and will my credit card will be changed automatically? Explain the steps.

Resolved! 90 days plan at 25$, what is included?

Hi,Does someone has the 90 days plan at 25$?Is it similar to the 30 days plan at 10$, with an predefine number of talk minutes and text messages?Thanks for your help!Eric

My phone can not receive international text message since one or two weeks ago.there was no problem

Resolved! Phone calls between Public Mobile phones

Hey, I'm on the 15$ 100 minute/unlimited incoming call plan, I'm wondering if call minutes are unlimited between Public Mobile customers. In other words, would it use up my 100 minutes if I called a friend who is also a PM customer?Thanks

Trouble porting number

I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I se...

New user - phone calls, emails and texts work, but every website refuses connection

I've just activated a Public Mobile account, and should have 250MB of data. My account status shows most of 250MB available, I've carefully checked the APN settings, and still no web access. My account status shows over 6MB used in the past hour or s...

Resolved! Renewing before the next renewal date

I slept in and left some video call app on for a longer time than desired (Alexa Drop-in), and it burned out my remaining data.I am roughly 10 days till the next renewal, can I renew my existing plan earlier?

Resolved! Invalid SIM

I purchased two PM SIM cards and registered the first one successfully after a few error pages and was able to port my number. when I tried to register the activate the second SIM card I got all the way to the activation page and got an error messag...

Resolved! Re: Not receiving phone calls

Hey all I need help I just got my phone set up on Friday I switched from Freedom mobile over to public mobile and was trying to keep my same phone number but I can't receive calls but I can text and receive text and use my data and call out but cant ...

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