Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Switch Plans for 1 month

How much notice do they need to switch plans? On Aug. 28th I am travelling from Toronto through the US ( Maine etc) to P.E.I. and should be home by Sept 10th. My current Payment schedule is " Due Date (One-Time Payment): Aug 13, 2019 On Aug. 12, I a...

It's not processing credit card

It is not processing my credit card but it is showing on my credit card statement for $0 so it is trying but not working. I call my credit card company and they said there shouldn't be a problem. My postal code matches the account and card as well.

Sim card in not working in second Sim slot of my android phone

my mobile is having 2 sim slots. My sim card is working in first sim slot but not working in second sim slot. Please let me know do I need to change any settings. ?

I was charged twice

I used to pay my bill by autopay, but my phone was cut off two daya ago. I dont know why, therefore, i change to another card for autopay. They charge me twice . But my phone still not work at all.hlw do i deal with . 1.Charge twice2. PHONE still not...

Is there a schedule for when moderators are available (if there are any moderators)?

It is currently day 4 without any cellular service. I cannot make or receive calls or text messages. Moderators are replying, but it seems that they are restricted to either 3 messages a day or 1 message every 4 hours. I am locked out of my account,...

hi about my public mobile number

hi want to complete my transfer number is done but cant recive call i can only make call because public mobile must ask fongo to transfert my number xxxxxxxxxx to them my name is xxxxxxxxxxxxxxxxxx the account id isxxxxxxxxx date de naissance xxxxxxx...

Resolved! SIMS card no mobile data worikng since August 1st

Hi everyone, Since august first I have no access with my mobile data. I have tried every with the settings. I have switch my sims card with my wife's card, and my sims card does not work in wher phone neither, however hers works great in my phone. An...

transfer phone # from Telus to PM

I moved my phone # from Telus to PM on Wednesday, purchased new SIM card... but instead of Telus # , WOW Rep inserted my home # to PM system...what next

Resolved! Changing Plan

Hi was wondering, if I was to change my $40 plan to the $50 plan would I lose the referral credits I've earned. I would still keep the $2 Autopay but not too sure of the other. Thanks in advance for your help. It's greatly appreciated.

Resolved! Contact Us broken

I want to transfer my number from Koodo - however on the registration page it asks you to first register a new number, then "contact us" if you click the contact us link it goes to the main page - not sure how I contact someone to have the number por...

Resolved! Can send but not receive text messages

Starting yesterday I was no longer able to receive text messages. I can still successfully send them.I'm on the 15$ plan w/ autopay and my plan just renewed the day before this happenedI can send and receive calls just fine.I've messaged my phone fro...

Resolved! Data

With a 90 day pre-paid plan and the 1.5gb of data listed; will I get 1.5gb per month or 1.5gb of data total for the 90 day period?

Cannot receive incoming phone calls from long distance numbers

Hello, I recently signed my mother up for the $15 30 day plan which includes Canada-wide talk. I tried to port over her number from Speakout Wireless but it failed so I just went into the self-serve account and choose a new number for her there. She...

Resolved! Please can a moderator change my plan early

I used to be able to change my own plan early as long as I switched plans. Now, only, the option ‘top up’ exists, this is a change for the worse. I ran out of data and I’m on the highest data plan, I don’t mind paying more but it’s very inconvenient ...

Resolved! how to change my plan

Hi l just want to ask , when is appropriate for me to change change my plan?. Thanks.

Resolved! The payment voucher won't work for activation

Hi, I'm new here, this would be a completely new sim and phone number. My sim just arrived by mail today. I tried to activate it online, and since I don't have a credit card yet, I tried using a payment voucher. However, after clicking the activate b...

Resolved! No response from Moderator team

How long does it take to receive a response from the Moderator Team regarding transferring a number? I’ve private messaged twice now. Would like to have service sooner rather than later.

Resolved! port phone number

I need to switch my Koodo number to Public Mobile

Resolved! Does the $15/month plan offer throttled data after 250MB?

I was on Freedom $15/month talk/text/data, and after 250MB it was throttled to 256kbps. I moved to Chatr's exact same $15 plan, but with that plan data is classified as "bonus" and there's no throttling, it's simply cut off. I know that the more expe...

SIM card store locations rather broken

yesterday i went out to get a SIM card to set up a new account. not wanting to wait on mail, i figured i'd check the map/database on the PM site to see who sells them. i happened to be in Orillia, Ontario. the website tells me that wal-mart and anoth...

My data won't work

Just signed in yesterday. Turned my phone off and one, removing chip twice...still no dat. Also I have a $12 charge on my account already and already paid for my Sim card st the location. What is this charge for?

Resolved! new customer

Sim card: when do i put it into my phone

Not able to create / activate account / sim

I ordered a sim from amazon and trying to acitvate but when i submitted after entering credit card number, it failed saying unknown error and asked to restart but when i restart it says the sim number is already been taken by a user. Can someone help...

Incoming calls go to old carrier

Tried to transfer my old cell number to public mobile. Now incoming calls go to old carrier. I can phone out from public mobile phone and my old number shows up.

new Account

Acoount was created yesterday. A call was made to my other cell after activation and it worked. Today it can receive texts, but wont send them out. Any calls to this newly activated public mobile goes right to voice mail. Any...

Resolved! HELP

The mods won’t respond... I haven’t been able to ever get into my self serve account. I just got a new job and my son is disabled. I bought vouchers yesterday for the phone but it won’t accept it because my last phone broke and I have another used on...

Switching to PM with same number

If we switch to PM, can we keep the same number? How about if there are other plns attached to the original plan (i.e. smart watches has 2GB sharable plan that is attached to the original plan with Bell). I am really interested to switch as I pay too...

Resolved! International Roaming

My family is planning for a vacation in Manila in Dec2019. Is there an international roaming services?HOw much would that cost me? Instead of getting a new local number/mobile devise it would be more handy to use the same device and number for only 6...

Restore Service

I forgot to pay my bill this month. But I paid it today, three days later. How long until my service is reactivated? I have tried messaging the Moderator_Team...I'm still awaiting a response. Is there anyone who can help?

Resolved! I want to buy a US add on

I want to purchase a US add on

Community

Forum Posts