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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My US Roaming Add - On only worked a day and half.

I purchased a 10 day US Roaming Phone call and Text add - on on July 7, 2019 before vacationing in the US. It only worked for 1.5 days before I suddenly lost the service. I have not been able to make / receive calls, niether am I able to send / recei...

plan change

Hi. I just upgraded my plan to $50/8g and set it to "change at my next pay date." Well it changed to the new plan, but didn't start me off fresh for the new month at zero gigs...instead it's taking off what I used last month (5+g's) and leaving me ...

Resolved! Autopay Data Bonus not Being Applied

Hello! I have been with Public Mobile for a few years now- when I signed up, there had not been any data bonus for using the autopay feature. I only recently realised that Public Mobile offers this additional 500 MB bonus to people who use autopay, a...

Cannot port number or get new number for my husband's phone

Ok getting frustrated. Been trying to port and then say to heck with it and register for a new number for my husband's phone for the last two hours. I already have an account and had no issues and now we cannot even register as neither option is wo...

Resolved! 1GB Add-on DATA US

I just bought and add-on and when I go to my account I don't see any detail about it, only that I have a $20.00 available funds. Is that OK or I need to wait ?Thank you.

sim not working

Ok. Not a good start so far. You mailed me a SIM that doesn't work. No, I'm not coming from any other phone company. The phone I have is compatable. I tried the Help pages but the phrase 'sim doesn't work', after clicking search gets me a blank page....

No service

Hi I subscribe with PM for last two weeks and god help me i have so many problem .For now when i call my phone occasionally the massage said you have zero dollar in your prepaid account but i enroll in auto payment, what am i missing?

Resolved! Early Payment Gone Wrong!

Hi, i was supposed to make an amount due into my account on July 26th. This would have renewed my account for the next one month into August.This morning, i just decided to make the payment instead of waiting till the due date since i had some cash n...

Resolved! How To Block Outgoing International SMS

Hi, is it possible to place a block on all outgoing international SMS? Was able to do this with Koodo. Thanks!

Resolved! old sim card ( reusability in the future)

So I ported out of public mobile while retaining the mobile number... But I do have my old public SIM card...So can I re-use it in the future if I switch back to public Can that same SIM be used by me or anyone else or will a new purchase be necess...

500MB bonus

How does the 500MB bonus get applied to my account?I signed up for 1GB data with the bonus of 500MB for autopay. However, I get cut off at 1GB and never received the 500MB for being on autopay. What do I need to do?

account

I am locked out of my account...How do I reset my password?

Resolved! i lost my phone

i lost my phone and now i would like to connect a new sim card to a new phone how do i do that

I have been cut off

I purchased my usually plan and it was fine for about 5-6 days. Went to call out the other day and I don’t have credit apparently. I can text, use internet, receive calls but I can’t call out, due to “no credit”. I have logged in, I have my original ...

Resolved! Plan change

I was looking to change my plan, does it change immediately? Can my renewal date stay the same? Will it affect my rewards

Resolved! Price for changing plan to same price on next renewal for bonuses

Hi, I just need clarification on a couple of things. My plan right now is 4.5gb for $40, and right now since there's the same plan with a 500mb bonus for autopay, I was planning to change to that. If I set it to change at next renewal date, would I h...

Resolved! Using Cellphone plans with MiFi device

I would like to use Public Mobile with a mifi/mobile hotspot device so I can access the network from my laptop. However, the single "data only" plan that Public offers is 1GB, which isn't enough for my needs. If I were to purchase one of the cell pho...

Remove 'Public Mobile' from notifications bar

That's some prime real estate there. I had 'Koodo' showing up on it for the longest time and that was bad enough. Public Mobile is a long name. PM would be better. No carrier name at all would be ideal, though! I know there may be a possibility if I ...

Resolved! Issue sending MMS

Anyone else experiencing issues sending MMS? I'm trying to send a picture by text message to someone and usually I can do it without problem, but right now it gets stuck on SENDING...

Resolved! Buying US roaming

I just joined Public today. Somehow I've got two coincident US roaming add-ons .Can this be undone?

URGENT - unable to make outgoing calls

If there are any mods online, or any PM employees online, I require some assistance.The phone number I've had for a number of months now, seems to not accepting calls anymore. This started today, was working fine yesterday, and I'm still able to send...

Resolved! Porting from Rogers

Hi there - quick question as Rogers doesnt seem to want to give me a straight answer. Every single time i call they try to get me to stay, or ask me why I'm leaving.... I have 2 numbers under a single account - we're paying 276 dollars a month which ...

Resolved! Travel

When traveling to the United States, is there an add-on that will allow me to use my phone is the US?

Resolved! Cannot make any calls - please help

I can't make a local call because it is telling me it is long distanceI have a province-wide calling plan, but when I try to call my friend's number, which is a local number (the same Toronto area code as my own), I get the following message: "Sorry ...

Dropped calls yesterday

Hi. Service has been stable since the dropped calls issue in May. However, the issue returned yesterday for me (am in downtown Kingston). Two calls dropped. Both calls had the same length: roughly 53 minutes. One was in the morning, one in the evenin...

Resolved! My port didnt go thru!On its 3rd day now! Admin plz help

Hi, I registered on Tuesday in london drugs, the rep didnt ask for account number and just used my pin! Seems like port wasnt able to be done! Plz help me. Why dont u guys have a number to call! Its sad

Resolved! Sim card doesn’t work

We’re in Canada on vacation and one of the sim cards (with plans) we purchased doesn’t work. The phone works with the other sim cards (also public mobile) and the sim card doesn’t work in the other phines either, so it’s definitely the sim card and n...

Resolved! New here - Any promotion?

Hi Everyone,I'm moving to Canada soon (20th July) and will buy PM number. I wanted to know if there is any promotion on PM sim/plans etc I am not aware of. I'll ho either with $25 and $35 plan. Also, I would like to know if I'll receive 500MB reward ...

Data does not work

hello, tried everything with my LG G5... even factory reset... still have no data... phone and texting working fine...

call forwarding

I lost my phone and forwarded my calls to another phone number. Now I would like to forward those calls to another number. Is that possible

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