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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Suspended service due to payment not going through

I have autopay set up and more than enough funds on my credit card to cover my plan. I was supposed to have a payment come through on the weekend, right when hurricane Dorian was coming though Halifax and got the "congrats rewards have been applied.....

Resolved! Need phone number / SIM reset for new account

guys, what is going on with your system. new customer, waiting for basic SIM card set up, service looks not existent so far. i went to the chatbot to try to get the Mod Team, i go through the troubleshooting tree where i can finally contact a mod, i ...

Still no phone service since Friday and no help from moderators

My auto pay occurred on Friday. The amount was successfully charged to my credit card and shows up in my payment history (see below). However, the balance then disappears without any corresponding Debit. Since Friday, I have been without phone ser...

Suspended but why?

I have checked some questions and responses here and although my situation has been approached, I'm not sure if I found a right answer.Here goes ...I'm new to Public Mobile, this is my first month to pay. I have had $35.00 in my balance for several ...

my profile

Change of Plans

Just curious about plans. I used to be on one that was 8GB +2GB. I looked at my useage today and realized it’s 6GB + 2GB. Arr these plans subject to change without notice?With all the Big dogs going with no limit data plans. Just curious as to why P...

Resolved! How to make LTE calling

How to make LTE calling when I call my phone automatically switches to 3G why it doesn't stay LTE all the time how to fix ?

Resolved! Roaming prince in USA ?

How much to use my phone in USA my plan has 2 GB roaming so how about calling and will it be working in USA I am traveling next month any one know information??? Let me know Thanks so much. ......

Resolved! How to buy more internet ? And how much

I finished all my data and I need more information how to buy and how much??

Data not working on Samsung S7

Hi all,I just signed up for the $45/mth 5GB data plan on a Samsung S7. I've tried all the solutions below, and my mobile data is on and my Public Mobile account is active, but my mobile data still isn't working:1) reset and added a new APN as per ins...

Incoming calls not working AND data too :(

Hello. Today, I activated to public mobile. My phone model : SM-J327VIt doesn't working even if I set up correctly APN. Help me !!! Thanks.

SIM card no longer working

I’ve had public mobile for a couple months now and ever since 2 weeks ago I have been getting invalid sim alerts every so often and I would restart my phone to fix it. Now it is completely no longer working. Wondering if anyone else has had this issu...

Resolved! I need a new phone number for my mobile phone can you check if my location

Resolved! Password and security question

I forgot my password and security question. How can I access my account

Resolved! Where does one find their PIN?

I asked this question to a moderator, but never got a response. I'm already verified by filling out other info. The quickest way to get verified was to enter my PIN. The problem is, I never got a PIN. I bought the sim on Ebay. The seller gave me ...

Resolved! Can't submit a support ticket

I activated an account yesterday, and I've been unable to use it due to the issue discussed here. I tried to submit a support ticket, but each time it asks me to log in with my community account (which I obviously have, seeing as I'm posting this) an...

Resolved! How Long Before Data Applied to Account

Hello all,My wife and I were on an old plan and upgraded to the $25.00 that includes some data (we were on the old plan for the same price, province wide calling only, unlimted chat, no data...so yeah us!). We can see that the payment has been taken...

Resolved! Phone Compatibility

Can anyone tell me if an LG K9 phone will work with Public Mobile? I don't see it listed as a phone that would be compatible, but I read that any phone that works with Telus will work with Public. (I'm currently on Telus Prepaid). If anyone can tell ...

Poor experience at London Drugs

Hi there, I am not sure where I should post this, but I wanted to share the experience that we had this past weekend. I am already a Public Mobile customer, and am really liking it. My husband wanted to change his plan over as well. We went to Tillic...

Resolved! PUK Code

Hi, just got my new SIM card, but can't activate it in my phone, asking PUK Code.Where can I get it?Thanks

Resolved! Account Plan information

Hello all,Is it just me (and my spouse) or is anyone else having trouble accessing their account information?I have tried a few times on both of our accounts and it keeps asking me to sign out and back in again, but I keep getting an "Oops...somethin...

Resolved! finding balance without logging into portal

Can I find my remaining balance by using only my phone?

Resolved! Activating phone plan

I recently got a new phone plan with public mobile and I have activated my sim card yet when I turn my phone on, it says my network is locked and asks for my PUK to unlock it. I do not know what my PUK is and am wondering where to go from there?

Resolved! Phone Number Ported - Calling Won't Work

Hello!As the title suggests, I ported my pay-as-you-go number over from Virgin a couple days back. For some reason, everything but calling (texting and data) work just fine. Dial tone won't even work. Tried calling my phone from another phone. Says I...

Resolved! Old account OR a new account

I have a nonactive account older than two years. My profile is there, but no phone associated with the account. If I need to activate a new line or port in a number, what would be the right way? Should I open a new account with a new email, or I coul...

Resolved! Picture messaging

Your $15 per month plan with unlimited picture text is not true. Two pictures used up 10mb.

Resolved! Xiaomi Phone - data not working

Hi everyone, We have a Xiaomi phone, and we bought the $25 data plan (500 mb + 500mb) but the phone is not receiving data . I was wondering what's going on. Can somebody help?

Resolved! Going to Florida 72 year old senior all muddled up - please help.

When I was with Rogers, I used to have two cell phones one for Florida (am snowbird) and one for Toronto. Now I have a smartphone and will be using the same phone by changing SIM cards. (I will pay for Public all year as wish to retain number, that...

Submitted Ticket

I have waited over 50+ hours with no response. Is this usual? Any chance moderators are based in NS where the power has been out due to Hurricane Dorian?

Phone fixs

I'm currently having difficulty stopping up my account every time I'm trying to type it up is telling me that sin new number I'm not sure why my phone is acting like that Edited by computergeek541: personal information removed.

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