Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My Add-ons 500 min vanished ?

I had the addon and I can even see it under the overview page (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/) Current Add-Ons500 min Canada-Wide Long DistanceBut if I click (https://selfserve.publicmobile.ca/Overview/) then...

Auto payment earlier to renew plan for data

Hello I sent a message to the moderator_team around 2-3 days ago to get service to renew my existing plan of 12 Gb over 3 month earlier but I haven't heard back and I don't know if they have received it or overlooked it or it is just in queue. Thanks...

How to reset password without security questions?

Forgot password and don’t remember the security question answer. Wanna change to a higher plan but cannot log in

resumed suspended service but phone not working

Hello, After a couple of months without service, I resumed my service this afternoon through a credit card payment. My account says the plan is active but my phone will not connnect to cellular. Does anyone have any knowledge about this? Thank...

Contracts

What is the length of a contract?

I ordered a similar card long time ago still not shipped

Hi my order number is 172283 I ordered a similar card on July 8th still not shipped what to do

wrong add on purchase, is there a way to fix it?

Hello, I'm currently in the US and tried to purchase the US 10 days roaming add on using self serve, but by mistake i purchased the 200 minutes Canada to US minutes,.is there away to replace the US 200 minutes add on with the US roaming one, they bo...

Making outgoing calls

I can't make local outgoing calls. When I try I get a message saying I don't have an active long distance add on. And this call is not covered by my plan. What's wrong???

Ported Number Over 12 hours Can't Receive Calls

We've tried rebooting and taking the Sim out and rebooting and it still isn't working. Also tried suspending phone from self serve and reactivating phone, them rebooting the phone, but still nothing. Does anyone know if there is anything else we can...

After several failed atempts setting my account up. Now it says my sim card is invalid.

Hi.I've tried several times to setup my account, check phone compatbility,input sim card # ect. only to get a generic error message. Once I got as far a putting my credit info and press the process button and still no success. Now it is telling me ...

Resolved! Help with porting my number back

Hi,So there was the promo this weekend for PM's 2gb for $30. I tried to port my number out and port it back. I failed miserably at it and now I just want to be able to port back my old number with PM. I first ported it out to Fido with their $1/day p...

What is the user name for Mod Team

Hi. I don't know what to put into the "sent to" box when I need to send an email to Mod Team... I tried: Moderator_Team, but it didn't work. Please somrone help me as I need to resolve an issue fast. Thanks

Resolved! My Plan

Hi my plan is 6GB Data 4G over 90 daysUnlimited International TextUnlimited Provincial Talk$6 Loyalty$6 AutopayI am thinking of changing plans but first would i lose my $6 loyalty and $6 Autopay if i switch ?Also can anyone explain unlimited internat...

Can't create an account

I signed up with Public Mobile and I'm unable to create an account. It says my phone number is invalid and it has been 3 hours since I received a text from Public Mobile saying that I was transferred to Public Mobile.

Number porting not complete after 23 hours so far.

I signed up my father and got the account working. I got the referral bonus. But the problem is that he cannot receive calls using the Public Mobile sim card. He only receives some of the texts and he can place outgoing SMS and MMS. He switched back ...

Cannot make/receive call or use data

Renewed plan, $50 for unlimited talk text and 8.5 GB data. Cannot make/receive phone calls or use data. Can only text locally. Cannot text internationally anymore. Any solutions? Bought SIM card in June and started plan at the same time. First renewa...

SIM Not delivered

Hi My order ID is - I missed out mentioning the Unit Number in the address. Please help updating the same and let me know the delivery status. Edit: personal info removed by NDesai

Resolved! Reseat password

Please can any one help me to access my account.I forget my password and tried to reseat it bug it doesn't accept my email.

Roaming package(s) no longer available?

I am travelling in the US and bought the talk/text/250mb data add-on for $20 10 days ago. I also bought the 1gb data roaming add-on 8 days ago for $20. I went to renew these and can no longer find these options in the self-serve. The more expensive o...

my account

account for phone has a invalid e mail . need to change. to get account number

Calls

Not getting incoming or outgoing calls or texts. Says i dont have the add on needed but phone is active.

Resolved! how to solve "change sim card" option when self service account was not created before losing phone

Hi there, my friend lost his phone. He is a 6 years PM customer. He got the new phone and a new SIM card, but he dis noit create selfservice account online.Could you please help me to help him in cancelling the old SIM and activating the newone or ho...

Payment taken.. Service remains inactive

The system accepted the $50 from my visa, it shows in the transaction history ($50 credit) yet my account remains inactive and my balance remains at $0.00! It even shows my account was suspended on August 19, 2019 - confusing! Please Public Mobile, g...

Switch to 60$ USA data plan

Hi there i just switched to public mobile a few days ago - goodbye robers! I activated the 50$ plan which is awesome so far but I want to switch to the 60 dollar plan as I’ll be going to the USA next week for 5 days. Can I do this? And can I just do...

Resolved! Average data use

How can I access what my average data use per month is?Is this number already in my profile somewhere?Or can I view past month records, month by month, and figure it out myself? thank you

Phone Activation HELP

My husband and I just switched from Virgin to Public. Everything seemed to go well but most of my text msgs and calls still go to my old phone and not my new phone with public. Its been about a week and I am unsure how to fix this issue.

changing plan

My old plan was $35 per month and it is deactived due to late payment. However, I made the payment just now and it is reactived, even though the page has not update yet, but I was able to make phone call now. However, after I done that I saw a specia...

Extra debit

Hi I am a new User of Public Mobile.My Credit card shows three entries $ 33.95,$ 28.25,and $28.25 on June 10th .pl explain this and show the credit in my account if charged double.

Public mobile vouchers

Yesterday I bought $120 worth of public mobile vouchers from Shoppers drug mart. Not one of them are working. I need help ASAP!! Shoppers is not helping they say it's Public Mobile responsibility and I can't speak to customer support because there is...

Resolved! How to stop autopay from overseas?

I have a pre-paid account with an autopay setup, but I did not set up an account log-in before I left Canada. So now I have left Canada to the UK and want to turn off the auto-pay, but I can not create an account login because that requires a text to...

Community

Forum Posts