Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a new phone. Need a micro sim now, not the nano sim I have. Could you send me a new sim card at no cost ? Thanks
Hi! I signed up for the above plan and it now doesn't show the 3gb, and I have used the 1gb so no access to data. My partner has the same and it is still listed on their overview, but it mine.
Hello,I inquired about my transaction history the past 6 months but the page did not show beyond page 1... It showed page 2 underneath but when I clicked on "page 2" or the signs ">" or ">>" nothing happened at all, only page 1 was shown! Anyone had ...
Can you get a new phone on a plan with public mobile?
Hi allI have a problem to login in to my account and I can’t check my activity ! How I can get the access code ? Thanks
First it was in person junk talk, then it's junk mail, then it's junk telegram, then it's junk telephone, then it's junk text or junk pager, then it's junk airtime on tv, then it's junk social media.. the list go on and on Today, I received one olde...
Drop calls exactly after 7 minutes three times this month so far.
Howdy, all. I've spent a few hours scouring the Community site and Googling and have failed to find an answer on my own. My question is just as it is in the subject line, but to expand a bit for context and clarity, here's my situation: I'm consideri...
On auto pay yet noticed that my status indicates Account status Expired
Hello,I activated a new account. The account is in order, my old Koodo account says that I have left. However, I have a "No SIM" message on the phone. When I put a different Public Mobile SIM into the phone it works. When I put, what suspect is th...
Hoping someone can help as I've noticed this is a common issue. My roaming to the US expired today (I'm back in Canada now) but now I can't recieve any text messages. People are recieving what I send but I get nothing back. Any solutions to this pro...
I accidentally set up 2 phone numbers to one email and can now only access one phone number when i would like to access the other number so i can change it to the number i had with my previous provider. i have reset my password and stuff and still ca...
I have bought a new phone. It is unlocked. It recognizes that it is Public Mobile Sim but it has no service. Network says Not Available, Phone not allowed. I have called Apple and they say is a carrier issued as there are no blocks on the phone. I ne...
I am just not able to call and text my friend who switched to public mobile with me this afternoon, and I don't know why.
Hello, My phone all of a sudden is asking me to sign in to public mobile. 4G internet doesn't work but phone calls do. My phone hasn't been dropped or exposed to water or extreme heat. I tried removing my Sim card and reinserting but no luck there. ...
We are moving to north Waterloo and I found that we have very poor reception in our new house, north Waterloo, On (N2V 2R9). Is this a known dead spot? Anything to do about it?Thanks
i already have the money on my acount but i can not use my service.i can not give a call,i can not also receive a call,no maasage,etc...Pin xxxxxxxxxphone number ; xxxxxxxxxxxxx information removed by computergeek541
Hi, I bought the "US Roaming - Unlimited Talk (10-day)", but it doesn't work (I am at California now). I noticed that the "US Roaming - Unlimited Talk (10-day)" I bought shows the under the "Plan and Add-Ons" in my account. However, it doesn't show ...
My daughter's phone worked well for the past three months now does not work of any type of calls incoming or outgoIng. How do I fix it
Just switched over to Public Mobile from Telus due to high plan costs. I am surprised how quick and easy it was. Porting my previous number took less than 10 minutes, followed the start guide shown here and I was good to go. If anyone is debating on ...
My plan has 100 mins talks, but i can't make calls since yesterday. My usage history doesnt show the talk usage but show only data and text usage.
So today I upgraded from a LG Nexus 4 to a Motorola Nexus 6. I used the same SIM card and never needed to modify it at all. The new phone shows Public Mobile up on top of the screen. The data works, the wi-fi works, I can make calls, but I cannot rec...
My friend is arriving at YVR and she would like to buy a SIM card there. Is there a store that sells Public Mobile SIM at the YVR?
Hi,I got a text message from PM said that you will need a special code for referral starting from next week. So if my friend needs to do it(buy the sim card and join PM asap since she doesn't have a phone number now) this week can we still use the p...
When I go the this url and input my phone number (yes, it is valid), I get this error message: URL: https://selfserve.publicmobile.ca/self-registration/Error: "The phone number entered is invalid or you may have created your profile already. If you'v...
I cannot change my add-on, I would like to add an us data add-on and there is no option to add.This is frustating.
I bought a phone for my wife and set her up on the Public Mobile network almost 5 or 6 months ago. The phone worked fine on the network and she's had no problems until today. Her phone says "Sim card locked" and she cannot use the phone to call or te...
HiI've been with PM for a while and although my plan includes data I have never been able to get it working on my phone.I've looked at all the posts, tried to manually input the APN settings, but the one thing I'm stumped on, is:when I go to Settings...
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