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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Suspended account

I'm very confused with what is going on with my accountI have a $120 per 90 day plan with $28 in rewards. My plan is currently on auto pay and I am able to use my phone.$135 was charged to my credit car and my account balance shows at $150.I am norma...

Not receiving texts from some friends

Why might I not be receiving texts from some people anymore? Just a day or two ago I was, but now they’re letting me know that their texts aren’t even going through and indicating as “sent” to me.thanks!

Add on not showing up

Add a add on but not showing up. Where can i see if. It active. Have the $ 15 plan 100 talk. Add a Extra $ 5. 500 min talk.

Resolved! can't get started

24 hours ago I joined PM and got a welcome email with all my account information. The SIM card is not showing any service in my phone. And the number I am trying to port from Rogers Pay as You Go is still active. I contacted the moderators (sent t...

Account access

Can’t access my account: Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The reques...

*611 not working

Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated. T...

PIN number

please let me know where to find my PIN number for checking voice messages, thanks.

Emergency Calls Only still

I put up a bit of tongue in cheek fake angry post about this issue a week ago, but it never really gained any traction. Time for me to take it more serious. For at least two weeks, possibly longer, I've been getting "Emergency Calls Only" in areas wh...

Resolved! Number Port from VoiPStudio

Hi, I signed up a couple days ago and entered my necessary info to port my number from VoiPStudio. This morning I received an email from them that a port request has been filed and I must pay an extra $20 USD (heads up to anyone using that provider) ...

Data renewal

I’m a new Public Mobile client. Around July 20 I run out of data and was waiting for August 1st for the plan to renew the available data. Today I still can’t access my data. Can anyone shed some light on this? Thank you in advance.

iPhone 6S suddenly deactivated. Checked IMEI, says it's blacklisted. I bought this phone new.

Out of nowhere, my phone lost service and I got a notification that my phone wasn't activated. I tried resetting/formatting/etc. Then I checked the IMEI and it said the phone has been blacklisted. I bought this phone brand new 4 years ago and have ne...

Resolved! Activate SIM - Create Account failed - I cannot login new account

How can I check the status of my sim activation / account creation ? Thanks for advising.

Resolved! calls displayed from United states

Hi All,I am new in the community. I just got a public mobile number and tried to call this number from my another rogers plan phone, but the calls to the public mobile number displayed from United States on my rogers plan phone, although I set up the...

Resolved! Forgot to use referral link

My wife and I both joined Public Mobile today. I forgot to give the referal link to my wife, am I still eligible for referral bonus?

Resolved! How can I get my phone number back or am I outta luck and its gone?

Hi there, Im new here, So I created my account. Ported my old number to my new account. It was all good....... then I set up my daughters account. I selected finish then I went to port her old number to her account. But turns out I was logged onto my...

self server emails

I have 3 accounts, one for me and two for my kids... I no longer have access to the email addresses used to set up the kids' accounts and want to set up new self server accounts based on their phone numbers... how do I go about changing the email for...

Resolved! Advertising/Billing Question

I am someone who believes in the no nagging & no advertising world. I.E If I pay my bills on time I don't need 3 e-mails, 2 text messages, and a letter telling me to pay up. Just like I don't need ads via e-mail and/or text telling me about a great n...

Resolved! My phone stopped working, can't log on...

My service just stopped today. I tried my wife's sim card for public mobile and it worked. I tried to log on to see if anything was posted, and nothing... Any idea what's going on?

Moderator not responding

I sent a private message yesterday at 10:00am and still no response. Can someone tell what's going on?Thx Mike

i can not remember my password or my security question

i want to get some add ons for the us but i can not remember my password or security question. or so it seems.

SIM cannot connect to mobile network on my phone

So I started my plan with public mobile about 4 days ago, and still have not been able to connect to the public mobile network. I tried switching my SIM card into my old phone (LG G4) and it works perfectly fine. But it gives me the message "This SI...

3G plan but phone connects to LTE

Hi all! Very excited to be with public mobile. Just had a quick question regarding how my phone connects to the network. I'm on a 3G plan but my phone connects via LTE. I just wanted to make absolutely sure that I'm not going to get any overage charg...

phone # transfer

I have requested Chatr phone # transferred to Public Mobile. After I activated PM sim card, I put both SIM cards in my phone and both are working with same phone number. Why? However PM called me and left message that there is an issue for phone # t...

Resolved! New Customer Questions

I just switched from Koodo to Public Mobile yesterday and had a few questions. I want to switch my number over from Koodo to Public Mobile, so I messaged the Moderator Team but no one responded. One other question is whether or not my old plan was au...

Unable to send picture messages

I just switched my phone over to an LG G4, everything is working great, phone, internet, text, etc except picture messages. If I try to send a pic by text I get a message saying data service not available. Any ideas about how to fix this? I have data...

Cc

I have two accounts that I pay for.i can access one but not the other. Received a new cc the same day pm turned off my phone. Unable to login as pw are on my phone which is turned off.also had the other party log into their account and when we tried ...

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