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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! Number Porting Text

Hi there, I am in process of number porting to Public but I didn’t receive the authorization text from my current provider as I was in USA and didn’t get the text.  How do I complete the porting process? Thanks 

RyTheSweat by Great Neighbour / Super Voisin
  • 177 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to login to my account

I lost my sim and I am out of Canada . I am unable to cancel the payment because my account is asking for OTP . Can you help?

Thomas84760 by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 0 Bravos

Resolved! Apps

Is there available apps in playstore or apple store ?

Aori23 by Great Neighbour / Super Voisin
  • 181 Views
  • 5 replies
  • 0 Bravos

Resolved! I had a number ported but nothing has happened

Hello,I am in the process of porting a Telus number to my existing public mobile account / number.  I have answered yes to the sms message but nothing is happening and I urgently need to be using the number I ported over to public mobile.  Nobody is ...

John71 by Good Citizen / Bon Citoyen
  • 284 Views
  • 9 replies
  • 0 Bravos

Resolved! Desperatly trying to subscribe

Hi,I have been trying to subscribe since the $34 sale went on. Im stuck at check out for 5 days. No luck getting an agent on chat. The error says "most postal code doesn't match the plan" or something which makes no sense. Any help would be awesome. ...

develeigh by Great Neighbour / Super Voisin
  • 188 Views
  • 5 replies
  • 0 Bravos

Resolved! Port

How I can port my eSIM number to other carrier physical sim? Need help as soon as possible 

Kamalhns by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 0 Bravos

Data Usage not real time?

It seems Data Usage shown in your app is not real time? How long is the lag? Not sure, a few minutes, a few hours? I would suggest to add a time stamp to it, e.g. "474 MB Used, updated Dec 1, 12:27 ET". 

Hummm by Great Neighbour / Super Voisin
  • 204 Views
  • 8 replies
  • 1 Bravos

Resolved! Public Points With Top Up?

Hi, was wondering if I'll still receive my 5% in points back if I topped up my account before the billing date and the bill was taken out of my available funds? I just checked my rewards and while I have received my refer-a-friend bonus, I haven't re...

Darkshack by Good Citizen / Bon Citoyen
  • 316 Views
  • 5 replies
  • 0 Bravos

Resolved! MIssing referral

I referred a friend and they activated their account (and ported their no to PM) but I do not see the referral reflected in my PM acct. My fried did get the $10 from the referral.How do I get the referral activated for my acct?

cristi001 by Great Neighbour / Super Voisin
  • 225 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't complete activation and subscription plan is gone

Hi everyone, I purchased a subscription plan on Black Friday ($34/month, 40GB data) and was charged for the subscription. When trying to activate my account (over a week now), on the SIM page, if I click "continue with eSIM" or "Order a SIM card inst...

Grizzle by Great Neighbour / Super Voisin
  • 226 Views
  • 4 replies
  • 0 Bravos

Resolved! No SIM Card Since Nov 22, and Request for $34 for 40 GB of 5G Deal

Hello,We purchased a subscription for 5 G 20 GB for $34, plus a $5 SIM, on Nov 22. No SIM card has yet arrived. We cannot wait 10 business days and would not have selected this method if we had known it would take so long.1. Are we able to purchase t...

Diana12345 by Great Neighbour / Super Voisin
  • 180 Views
  • 4 replies
  • 1 Bravos

Resolved! Can't activate

Hi,I've spent the past day trying to login to public mobile and activiating my account that I got from Black Friday. This has been the worst experience I have ever had with any provider and zero lack of support. Right now I am just at the point that ...

Jameson007 by Good Citizen / Bon Citoyen
  • 269 Views
  • 8 replies
  • 0 Bravos

Constant logging in & out

Hi there,New here so not sure if this is normal or not but I keep getting logged out of this Community site after leaving the page for about 5-10 mins which causes me to have to log back in again constantly. Is this normal or is there a certain way t...

chr15 by Good Citizen / Bon Citoyen
  • 315 Views
  • 8 replies
  • 1 Bravos

Website login

Hello, is anyone else having difficulty logging into their Public Mobile account? (I cleared my cache but that hasn't resolved the issue)

Andy85 by Town Hero / Héro de la Ville
  • 239 Views
  • 12 replies
  • 1 Bravos

App

Paid my subscription but the app is not logging me in

Ressa by Great Neighbour / Super Voisin
  • 105 Views
  • 6 replies
  • 0 Bravos

Service not working

I can’t make or receive phone calls or text msg nothing is working 

God1414 by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

Resolved! eSIM failed to activate, without service since Sunday

Hi Community,  Has anyone had success with support in the past week? I just joined on Sunday and have been waiting for resolution ever since I signed up. I’ve submitted two tickets and DM’d support with no response. I get it’s busy but to be without ...

km72 by Good Citizen / Bon Citoyen
  • 221 Views
  • 8 replies
  • 0 Bravos

Cancellation and refund of new account

Hi,I created a new Public Mobile account online with the intention of porting my number over from Koodo. I paid for the SIM card to be shipped to me and also subscribed to the $34-40GB BF plan online. I have already been charged this amount.It has be...

JayanthiKM by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 1 Bravos

AnyMore Merrier?

HI All, Woke up today and hoping to see a text from PM for More is Merrier bonus again.  "AnyMore"? nothing for me so far, anyone have anything?or "No More" Merrier?Add: it is official: "No More" Merrier"https://www.iphoneincanada.ca/2023/12/19/publi...

hTideGnow by Mayor / Maire
  • 1289 Views
  • 16 replies
  • 5 Bravos

Switching to PM from Virgin…Porting #

I’ve been with PM from VirginM for a month now.  My # still isn’t Ported over.  I have talked to Virgin a few times already & have told them twice that I cancelled them & Port my # over.  Just got a November bill with them.  I put my old SIM card in ...

High data usage

Is it possible to use over 25 GB of data within 2 hours of hotspotting? I was only checking email on my laptop. I'm wondering if this is an error.

Jtonic by Great Neighbour / Super Voisin
  • 131 Views
  • 4 replies
  • 1 Bravos

Add on troubleshooting

I purchased the US Talk, text and data add on. I can text but I cannot call. I keep getting the call failed message immediately.

Ruthie64 by Great Neighbour / Super Voisin
  • 144 Views
  • 4 replies
  • 0 Bravos

Resolved! Service Deactivation Issue and Inaccurate Email Reminders

Hi there,I am writing to bring to your attention a concerning experience I've had with my Public Mobile account.On both November 25th and November 27th, I received emails from Public Mobile, both containing the same content, alerting me to restore my...

rahimeh by Great Neighbour / Super Voisin
  • 179 Views
  • 1 replies
  • 0 Bravos

Resolved! Network

  Guys I need help! I’ve been battling this for two weeks, ive tried all troubleshooting, factory resetting my phone and bought different sims how do I get them combined to one sim  

Thedvrk by Good Citizen / Bon Citoyen
  • 197 Views
  • 5 replies
  • 0 Bravos

My account

I suspended service last month, I changed my email prior to suspending the account as I no longer have access to that email. Now I can’t log in as I can’t receive a text message or email code help please.

Maybe by Good Citizen / Bon Citoyen
  • 846 Views
  • 42 replies
  • 0 Bravos

Resolved! Port number without old SIM

I'm trying to transfer my number from Telus prepaid but my old SIM card is missing and I can't receive the confirmation text. 

Im7665 by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 0 Bravos

Port number

About 30 minutes ago I ported my number from Koodo to public mobile but unfortunately my old Koodo sim card and my new public mobile sim card aren’t working. I can neither call, text or use data. When looking at the public mobile app, I can see that ...

hazyg by Great Neighbour / Super Voisin
  • 371 Views
  • 9 replies
  • 0 Bravos

sharing my points/credit

Hey, is there any way how to give my points/credit to someone else? Thanks.

pabo by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 0 Bravos
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