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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Locked out

Been a while so I thought I would jump on the website to look at plans and probably upgrade for more data... Turns out I forgot my password and evidently whatever answer I put as a security question is not correct... I have access to my email phone a...

Resolved! Bonus 1GB Data and Switching Plans

Hey, I'm new to the community page and I couldn't find an answer to this, if I just couldn't find it and it's out there sorry in advance, haha. I want to set it to change my plan on my next renewal date, and a disclaimer said I lose all promotions wh...

Dropping calls

I’m dropping calls here and there any suggestions for example turning off LTE? My reception is almost full

Resolved! [Deleted]

Locked out of account need help

Resolved! exceed your data limits

what happens when you exceeds your data limit?

Need a moderators help

I put in my voucher says the plan is active but nothing is working and it says I own $50 when I have already put in my voucher nothing is working on my phone and the account took my money

Cannot hear callers on my cellphone

Hi, I have new or refurbished version of an M9 from China. I cannot hear anyone that I call but they can hear me just fine. Any suggestions about what might be causing this? Thanks. Pam

Another AutoPay failure

Not holding out much hope but saw a thread that said I might get a quicker response posting here than contacting the mods directly if my account is suspended so thought I'd try. My AutoPay failed for an unknown reason so I have been without service a...

Resolved! No Network Connection on a new phone

I bought a dual sim phone - a Samsung A2 core. On my old Alcatel phone the network connection works. On the new phone it says "No network Connection". I've restarted it. The phone has software to manage a dual sim, and there is currently only 1 sim ...

Resolved! Can't set up voicemail due to this message

Hello, I just activated my 25/month plan with Public Mobile today.I am unable to set up my voicemail. I tried holding 1/calling my own number but instead of being prompted to set it up I get this message: "Sorry, we cannot complete your call, you do ...

Resolved! Referral Code

How do I get my referral code, please?.

Resolved! I want to see my Bill

I just switched to another provider and I wanted to look at my Public Mobile bills. However, when I log in, it says the account has been deactivated. Additionally, we set up preauthorized payment on our plan but we never got the $2 auto-payment deduc...

US Data only add on cellphone settings

I'm going to buy 500MB US Data, how to setup and how it works?My phone is Samsung s7, so how to setting my phone, I can use the data in US.Thanks

Resolved! Why did I get a text saying my phone is due on the 5th when it's not due till the 7th

Why did I get a text saying to pay on the 5th by 11:59pm when my plan is not due till the 7th?

Autopay fail/overcharge

My autopay failed for no reason and when I went online to manually pay, I selected the "amount owed" which was $108 yet now there is a higher charge on my mastercard. Can someone contact me about these two issues?

how to top up credit

trying to purchase add-on while travelling abroad. Need approximatly $22 extra in order to do so. How do I add credit to my account via credit card so I can purchase this add-on? I have asked several people to look with me and still we cannot fig...

Resolved! Want to change my email address because I lost my old email and can't remember my password

Resolved! Any word on eSIM support?

I know Telus doesn’t even have it yet, which is a shame, but I really hope before the year is up that eSIM support will be a thing with Telus/PM. Any rumours? Lucky has it and it’s got me considering their network, but I am really happy with what PM...

i'm planning to travel to south korea

I'm planning to travel to korea, so i'm gonna change my plan like $10 + international calling.so i wonder, the international calling add on is included "incoming & outgoing" or just incoimg or outgoing?i might have a really important phone call when ...

Locked Out, No Password

I can't remember my SelfServe password and every reset link they sent me was expired as soon as it arrived. Now I am locked out of my account for trying so many times. Help!

Resolved! If i change my $40plan to $10

If i change my $40 plan to $10 plan, do i lose my 1GB promo?because my plan will be smaller than before, so i'm worried about lossing that promo. Thank you

Your svc will not let me change my password and is not taking out my auto pay ? Why?

Resolved! Porting Number from Koodo

Hi there, Currently struggling to port my old number from Koodo. My account is still active there. I have looked up other threads on this topic but I think my situation is unique? I've attempted to port it myself on PM self serve, but whenever I ente...

Bell corporate phone number transfer to PM personal account?

Hello is it possibe to transfer of a corporate telephone number with bell is this possible? Bell has indicated that a corporate number can only be transferred to a personal plan with them. Any help would be much appreciated to make this a smooth tran...

Resolved! Huawei P20 Pro

I have read other postings that state Huawei P20 Pro works for public Mobile. However, when I start the process of phone verification Huawei is listed but the model P20 Pro is not available to select. What does one do here?

Resolved! Does PM support 411?

Hey, The title says it all. I am inclined to think that if you have enough money on your balance that 411 is feasible.

Resolved! Referral code didn't work...

I'm a long time public mobile member and signed up my youngest to the service with a basic $15 plan in a store. When it came time to input my referral code, which i got from my account, it wouldn't accept it... and so we signed up since I was in a ru...

Resolved! Add on purchase , wrong one

I purchased wrong add on. How can I correct it

Unable to Process Transaction

Cannot payoff outstanding balance from an account that missed a payment due to creditcard maxing out. This was less than a week ago. I recently moved as well, but i have tried with both addresses to pay adding a new card as well as updating the card ...

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