Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transferred number and data is no longer working

I set up a new phone using Public Mobile. The number and the data worked fine. Then I transferred numbers because I wanted to keep the number of my previous phone which was on Virgin Mobile. The number transferrred went smoothly. I can recieve texts ...

can't complete your call

can't complete your call if you don't have a long distance addon .....just topped up account plan payment went through says active can't make calls or text . data works though.tryed lost/stolen phone trick and took out sim and restarted. nothing wor...

Service not working

Hi, I activated yesterday from Freedom and I still don't have a working phone plan. Service is super intermittent and I keep losing it and only a few calls have gone through. I was unable to get a ticket going. Could someone help me?

Resolved! Email

I have never had a data plan before. How do I get an email address for my new Public Mobile account?

Resolved! New account

I just activated my new account. I simply connected to the internet without any browsing, just to make sure it worked. I apparently used over 55 mb of data just to connect. Is that normal? How much browse time do I get with 1000 mb of data?

Lucky Mobile has an Unlimited additional data at reduced speeds of up to 128 Kbps

Lucky/Chatr Mobile has an Unlimited additional data at reduced speeds of up to 128 Kbps for email, light browsing and messaging once you have exceeded your allotted 3G data.; how about Public Mobile going to match it?

Trouble with everything

Trying to log into account and getting this message .Sorry, we’re unable to verify your email address.My Sim I bought wants a unlock code phone was unlock with old Sim.

Port already done but i still don't have service

Hi, I activated my account late last night. I was porting a Telus number. I got to the last part where you enter the credit card information and subscribe to autopay. When I finished, it was showing the activating message for at least 3 minutes and t...

Could be interesting

Recently seen a MobileSyrup article that was saying some ChatR customers could now get Unlimited talk and text with 15GB data for $60. The $60 plan on PM is still better even if you get 8GB data. Your getting a Canada US plan which Chatr doesn't off...

Can't do calls and can't get called.

WHAT ARE THE CELLULAR FREQUENCIES OF PUBLIC MOBILE?

What will happen when I finish all my data ?

What will happen when I finish all my data and is there is options ?

Is there is app for public mobile ?

Is there is app for I phone for public mobile ?

Can’t make or receive calls

so I upgraded my plan and suddenly I can’t make it receive calls , I tried resetting the network / carrier/ turn on and off . Take sim in and out . And still nothing . I hv submitted more than 3 tickets and nobody has got back to me . Is been a week ...

Plan data problem

Hi everyone, my plan data did not activate again after using the whole amount of data from the recent free 1 GB add-on. Any ideas, how to solve this? Thank you.

Activate

I was activating my sim I was on the last step then it says Error so it says not to panic log in then complete so I tried and it says dose not recognize the email so I tried to activate again now it says invalid sim now what do I do???

Resolved! Usa texting

I have the 15.00 plan. It says I have international texting . I was just in the USA and on two occasions I tried to text and I could not. It said not delivered both times.am I not able to send a text from the USA with my 15.00 plan.

Long Distance connection not going through

Hi,I just joined public mobile on Sunday and have successfully ported my number over and am able to make local calls. I have the $25 plan with unlimited Canada wide calling. I am having issues with not being able to acceprt or receive long distance...

Resolved! Data Questions

Hi, I'm new to PM. In order to send picture and video messages I need the data turned on when I'm not around WIFI. My question is when I'm out and about without wifi and turn on my data to send messages with pics and videos, is this using my bonus d...

Resolved! Re: Top Contributors - August 2019.....post disappeared

I posted a congratulatory thank you on this page and it disappeared?!! No longer in my profile or threads. Anyone else have this happen? I can rewrite.....but strange.

Data Plan Not Included

Hi, I have recently purchased a $40 payment voucher and it should include 5GB of Data, however it is not included. Could someone asssit? Thanks.

Resolved! accessing voicemail

how do I access my voicemail from my landline ?

Can I forward my PM phone number to my work phone?

New SIM card is UNRESPONSIVE !

HelloI have just joind the PublicMobile by registering my new SIM card.It did accept the SIM registeration however not responding by any cell phone I inserted the SIM into. Plz advise if any one has any solution

Resolved! Port out a number and port another one in

If I wanted to port out my number and then port in a different number, would I be able to keep my current account as I have some referral credit on it. Once I port out my number does my account closes or does my account stay active but just no atta...

Very inaccurate data usage counting

I am new, I did start on Aug 26/2019 with 500MB bounce data.Today I received mail to say that it is used 75% of data. When I look at my Usage View it is used only 49MB of total data on today Sep 11/2019.Can you investigate it please?

Resolved! No Service issue

I’m using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times. I also removed and put the sim back in and nothing works. When I tried to go into my account online and it ...

Cannot review plan details

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details. It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.I've tried:-Logging in an...

3 days no phone service while paid for

who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company

Resolved! How to buy the 3 month plan

I have heard about 3 months plan how to get it ?

Resolved! When I can change my plan

When is the right time to change the plan example if my due date is on the 7th of every month so I can change it by the 5th?

Community

Forum Posts