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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to replace credit card

Hi, I tried to replace my credit card. But, it shows "Unable to process transaction. Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Pls contact your card issuer for more information." ...

PHONE # PORTED BY PHONE NOT UNLOCKED, NEED TO SWITCH NUMBER BACK TO OLD PROVIDER

My number was transferred to Public, but my phone was not unlocked by my old provider and so the new SIM will not work on my phone. Now my old provider will not unlock my phone because the number has been ported to public so I need to switch the numb...

No Data - Despite having paid for it...

Hello, I paid for a plan that shoud have 2GB of data. The phone and texting is working, but I still don't have data. I've previously had data working with this phone under this exact plan - my plan was temporarily suspended and then reactivated, and ...

SAMSUNG J2

NOT SURE IF MY PHONE IS COMPATIBLE. THE SEARCH BOX SHOWS THAT THE SAMSUNG J2 SUB-MODEL SM 00G IS COMPATIBLE, HOWEVER MY PHONE SHOWS THE MODEL TO BE A SAMSUNG J2 SUB-MODEL SM G532M. IS THIS SIMPLY AN EXTENSION OF SM 00G AND THEREFORE A COMPATIBLE PH...

Account

My account was overdrawn I need to have the situation rectified. How long does it take before someone gets back to me? Yours Michael

Resolved! can't pay or switch credit cards?

As the topic says i cant pay or switch credit cards - tried 3 cards including my business card and all get declined. But I know they're active as i work for the bank... something is happening!

Re: Community Technical Issues

Hi all, I joined PM on friday of last week and all was working fine on friday, saturday and sunday. This morning, when I call my pm #, the person answering does not hear anything but I can clearly hear the person... The same happens when I call anoth...

Resolved! Can't use my MasterCard to pay

Hi I have tried several times with my business credit card and called the band credit card.centre they say no deny so far.

Intermittent voice loss

I've noticed this morning that, when receiving voice calls, that there will be periods of time (eg. 20 - 30 seconds) where voice is just lost and neither I can hear the other person, nor can the other person hear me. Then, all of a sudden, voice is ...

received calls, but lost all the time?not even 1 minute

I have a problem with the phone call service lately, lost service continually. anyone can help? thanks

US Roaming

Have a quick question. I know PM uses both At&t and T-Mobile for US roaming but I have a question. What do you do when roaming? Do you keep your phone to automatic or search for one of the two? Reason I ask is because having family in the US I know t...

Cannot activate chip

I have tried to activate my chip twice now and it went to a 404 error screen after inserting my data for my number transfer. why is it doing this this is not a good start

Resolved! Data 3G or 4G

On my account page it shows data at 3G and also just data. Does this mean part of my data is at 3G and the other at 4G?cut and pasting from my account page—1GB Promo0 / 1024 MB250 MB at 3G speed116.591 / 250 MB

US roaming

Hi, I am wanting to purchase US roaming but I am confused by the "top up account" wording - I want to add $20 but I have accidentally added $40, and still dont know if I have successfully added roaming. Can someone please help?

Receiving Automated PM Calls

Hi there, I keep getting automated calls from PM about my plan. It says that calling is not included in my plan and to sign in and fix it but the plan that I'm on is supposed to include " Unlimited Canada-wide Talk." In the last week alone they've ca...

Resolved! Is this experience an agent/retailer scam?

Hi Everyone, Been a PM customer for a while, good experience and my son decided to switch over as well. I've decided to go the the same agent that set me up last time. I don't recall paying more than $10 for the SIM card (and account setup) at that t...

Resolved! Locked out

message"PUK"exhausted -you have exhausted all attempts to unlock your SIM.What do we do now?!?!?

Resolved! Transfer number problem -- need to "Contact Us"

I just activated my Public Mobile SIM yesterday and tried to transfer my cell number to the new SIM. I got a text from Public Mobile saying that I need to go to the website and click on "Contact Us" to complete the activation. But there is no "Contac...

unlocked phone has been locked to PM

Hello, My previously unlocked iPhone5 has been locked to PM and I am unable to use my other SIM card (traveling abroad). Can you please re-unlock my phone?

Resolved! Current TELUS customers

I’m thinking I know the answer but it’s always best to ask anyways...currently myself and hubby are TELUS customers. Both of us have a phone one year into the 2 year contract. I suppose if we want to use Public Mobile, even though it’s a subsidiary o...

Data uses?

I don't know what constitutes data - what can I do with the bonus1 GB of data you've given me?

"Public Mobile here..." numbers

611 (or *611)"Welcome to Public Mobile, here's your PIN""Free Message: Please call *611 from your mobile device for assistance""You have 10 minutes left in your plan""You have used up 75% of your Data""You have used up 95% of your Data""Your payment ...

Resolved! Is. Roaming plug and play?

Hello I am thinking of giving pm a try but first acouple of preliminary questions:My wife is going to the u.s. for a 7 day visit and i was considering buying a sim putting her on a plan and adding a 10 day roaming add on. Although i am reasonably sav...

Sim card

When I try to activate the sim card, it says that the number is invalid. I have typed it correctly.

l'activation de ma carte Sim est bloquée

Bonjour,l'activation de ma carte Sim est bloquée,je n'ai pas accès à mon Compte Public Mobil

Resolved! Roaming vs long-distance

Hey, I'm pretty new to the cell phone world so please be gentle. I am unclear about the concept of roaming and long distance. Suppose that my "home location" is in City A and I travel to City B (which is normally a long distance call from City A.) I...

US roaming add on

I added $20 to my account from my credit card on file and tried to purchase the 10 day talk and text option. I did not receive confirmation and the $20 is still in my account. What is happening?!!

International call

Hi,I purchase 400min international but I can’t Call?

Resolved! U.S. Roaming Add-on

Hello beautiful people , Just want to know if I purchase a U.S. Roaming add-on will it automatically take the place of my regular data? So would I keep my regular data option on or off for it to work? I've never purchased U.S. Roaming or data abroad ...

Resolved! Are addons a one time purchase? Or do I have to cancel it if I don't want to ge billed every month?

Thanks.

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