Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone Compatibility

Hi there, I have an LG A341 phone but it’s not in the drop down menu when checking phone compatibility. Am I able to use pm with this phone? Also, I’m not interested in using the internet and don’t need data. Are any talk/text plans available or do...

No data

Plan

I changed my a couple days ago and it came out of account but my plan has not been updated to new plan

Cannot receive or make phone calls, but can still text

Hi there, So I just flew back into Canada from Peru for the past two weeks. When I came in and put my SIM card back in it took me a while for texts to work again, but I still cannot make or receive phonecalls. Whenever I make a call it instantly drop...

WARNING! Beware - Ticket system for problem resolution is a FAILURE!

Why do I say this? For the following reasons:(@Alan_K and @CS_Agent please take note!) there are 4 serious problems with this ticket system:verification by SIMon does not seem to be passed on correctly to mods, requiring to be verified again (if you...

Hooking up a phone

Bought a sim card off someone close to me but when I try to hook up said invalid sim. Anyway this can be fixed trying to get the 15 dollars package and on a very tight income

Resolved! 6 months in Mexico

HiI'm in Mexico till the end of April. My $40 public mobile account is paid until November 14th. What I would like to do is change my plan to the $10 before my next auto payment. Them I would like to report my phone lost and then report it found befo...

Resolved! $15 plan

If I call out someone, no one answer the phone, still count for 100 mins, is that right? thanks.Also when I call out for other city within the ontario, I hear "the long distance may apply".

Resolved! changing credit card on file

Hi!I would like to change the credit card for the autopay. I can't find a way to do that (except for possibly removing the autopay alltogether and enabling it again with a new credit card. Any tips?Thank you!

Want to cancel my voicemail

I want that if someone calls after rings if don't attend , its should not initiate voice message option . Can any body help ?

Resolved! Rewards not applied

Hi, My account wasn't credited with the refer a friend and autopay rewards for this month.Can someone check for me pleaseSandra.

Plan

My plan isn't working and I'm in thunderbay Canada and my plan is the 50$ with 8G of data

Resolved! International texting while travelling

So I know I can text internationally from home...but when I travel can I still do that? I’m traveling to Dubai and will use wifi for most things but want to be able to text my friends in Dubai and Canada while I’m there...will it work?

Resolved! switching phone numbers

I have two phone lines with public mobile. both are under my name. I recently upgraded a plan with a data upgrade offer. I just realized I upgraded the wrong phone. the offer isnt available anymore. is there a way to switch phone numbers within publi...

recently changed a phone and drains data quickly

Hi, I used iphone and galaxy in the past, and recently changed to umidigi f1. My habits on using data never changed between the phones and never had an issue with data shortage. I just recieved a text that my data usage had reached 95% and I still ha...

final bill from fido after porting

Hi, I ported my account with 3 lines over from Fido on Oct 5, 3 days after my fido bill cycle starts. But my fido account balance still shows the full month and not pro-rated. Does anyone know if I need to contact Fido and how long will I need to wai...

brand new

I look forward to you as soon as I knew better mobile network

Resolved! Cheaper Plans

Hi, my son is in university and has unlimited wifi at home. We are paying $30/month. Could you suggest a cheaper plan? Thanks.

Charging your phone Li-Ion battery

It is a known fact that charging your phone battery to 100% and overnight will shorten your Li-Ion battery life. I am using an Android app called AccuBattery to let me know when my battery is charged to 80% full. My LG G5 is 2 years old and my batte...

Resolved! Payment

Please check that why my auto-pay dicount $2.00 has not applied on my credit card account payment on October 24. Thanks

Resolved! Usage History

I am new to Public Mobile. I have just found out that the information on my usage history is wrong. I have never sent any SMS message to UK but it listed I sent couple message to the same number. That's no cost have been charged. I only want to get...

Resolved! Lost Phone - Replacement SIM

Hi - My daughter's cellphone was lost. I saw some old information online that said PM would send a replacement SIM free of charge if I e-mailed them. I e-mailed quite some time ago to request, but didn't receive a response. Does anyone know if it ...

Resolved! US Talk and Text Add On

I purchased the US Talk and Text Add On. I can't text unless I am connected to WiFi. What am I doing wrong? I have an iPhone. I have confirmed that the Add On is on my account.Thanks for your help.

Resolved! Unable to port Telus Mobility (business account)

Hey everyone. I was trying to get my husband set up with a public mobile account this evening. Years ago, I set up his account using a corporate discount that I believe is still under my name. The porting request is being rejected and I am unsure why...

Resolved! Flash Sale

Hi I just joined Public Mobile with a referral code! Will the $0 for 30 days flash sale be automatically applied to my account? I don’t see it there yet and didn’t see any codes to type in when signing up for it! Also wondering will I still receive ...

Resolved! Changing plan will still give me a discount?

Hi, there may be an obvious answer to this but thought I'd ask just in case... I activated my plan yesterday, for $25. I've already used so much of my data that I've realised it makes no sense to have such a low plan. I'm considering autodating my pl...

Resolved! Not able to text Android/Virgin mobile contact...

I just signed up with Public Mobile today and had service immediately after transferring my number from Rogers. However I can't text my boyfriend, who has an Android and is with Virgin...I can text other people with iPhones like mine who are also on ...

Data not working

We set up over a month ago and everything works except there is no data. I have tried every suggestion online and nothing works. How do I get an actual Public Mobile moderator? All complicated by the fact it's my son's phone and he usually has it wit...

Resolved! $60 Plan with US Data No Longer Offered - Grandfathered?

I am on the promo that included 2GB US Data and calling, and see it is no longer offered. The US portion is no longer listed on my summary page. If I stay on this plan at renewal November 7th, does it renew with the US bonus as original or become a s...

Re: Rodney

I am already set up , I just couldnt remember my old username, and pAss word. I have 7 dollar credit already

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Phone Compatibility

No data

Plan

Cannot receive or make phone calls, but can still text

WARNING! Beware - Ticket system for problem resolution is a FAILURE!

Hooking up a phone

Resolved! 6 months in Mexico

Resolved! $15 plan

Resolved! changing credit card on file

Want to cancel my voicemail

Resolved! Rewards not applied

Plan

Resolved! International texting while travelling

Resolved! switching phone numbers

recently changed a phone and drains data quickly

final bill from fido after porting

brand new

Resolved! Cheaper Plans

Charging your phone Li-Ion battery

Resolved! Payment

Resolved! Usage History

Resolved! Lost Phone - Replacement SIM

Resolved! US Talk and Text Add On

Resolved! Unable to port Telus Mobility (business account)

Resolved! Flash Sale

Resolved! Changing plan will still give me a discount?

Resolved! Not able to text Android/Virgin mobile contact...

Data not working

Resolved! $60 Plan with US Data No Longer Offered - Grandfathered?

Re: Rodney

Unable to access the My Rewards for multiple phone...

More new account problems.

$15 plan

Old $15 plan w/ included 250MB data grandfathered?

Adding an additional line