Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Community members, my handset stopped working during the night thankfully I have an antique Samsung S5 that I am trying to use now, I am in the process of getting a new handset and wondering if any of you have a Google Pixel phone, what do you ...
my data sady its on but there is no internet connection. Help me please
The "my account" link just takes me to a blank page. I've tried a variety of modes (e.g. incognito) but it just takes me to a blank page
So I got refered by a friend to join Public Moblie and I got my account set up at walmart and I tod the guy my friends code however he failed to use that code before it was to late into the set-up, does anyone know if I am still able to apply that co...
Merged with duplicate topic. Though I like my title better.
My current plan at $40 offers 4.5GB plus a 1GB promo (5.5GB). There is a new plan offered from Oct. 18 to the 25th, at the same price that offers 4.5GB plus a promo of 2GB plus 500GB for auto pay (7GB). As an existing customer can I take advantage of...
Even if I have a plan with international messages, my phone is not receiving any! It used to work, but than my phone got stolen. I stopped my plan for two weeks, than I reactivated it, but now the foreign messages don't seem to come.Any ideas please?...
Hi guys, I've been with Public Mobile for about 18 months and my loyalty rewards is still only $1 off each bill, anyone know why this may be? Any help is greatly appreciated, thanks.
Was wondering how often we're able to change our phone numbers, and whether there are any restrictions? (e.g. number of changes over a period of time, etc.)Also, has anyone found easier ways to generate/search for available numbers other than refresh...
Hey, I have a lot of credit in my account since I bought vouchers. Can I send some $ to a number in a different account if I have the login info? Also can I have two numbers in one account?
I signed up for auto pay on Sept 15/19 at London Drugs, Davie St., Vancouver. I expected to see the next monthly charge (for October) on October 15 or 16 on my RBC visa but today is October 22 and I still don't see your auto pay. Actually, on Oct ...
Hi all: I switched to PM from my previous carrier to save some money on my plan after my phone's device balance was paid. I do want a new device, and this will likely happen on Black Friday for me, with another carrier that has subsidized devices. I ...
People calling my number are getting this message instead of my voicemail.Phone works fine for outbound calls... very frusterating - any suggestions on how to fix?
My husband and I each use the same computer; when I try to log into the 2nd account, the login fails. Also, trying to transfer a Voip number on second account but I keep getting an error message saying the account does not match but I know I entered...
I had auto pay set up, and in September ( just September) I didn't get the 2$ reward added to my plan for some reason. Though it was strange as I haven't changed the credit cards on my account. Was wondering would anyone know what could have caused t...
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I forgot to update my new card info and service was cut off. I have since added new info and was wondering if they will take payment automatically or do I need to do it. Also Simon says I have to fill out a form??
I need someone who works for public mobile to look into this for me. I auto renew around the 20th of every month and this month I received my auto bonus but I did not get charged for my monthly pre paid account. I have just now gone in and manually ...
I verified my identity and I need a moderator please
I just bought the Canada & US calling addon ($8).In self-serve, it's in the home page, so I know for sure that I bought it.But when I call the number, it says I don't have a addonI am calling like this: 011 - 1 - Land Phone Number Should Puerto Rico ...
For new activation on Public Mobile, should the sim card be inserted into the phone before starting the sim card activation process? If the phone is not eligible to be transferred to Public Mobile, will the sim card that was removed work when it is p...
Has anybody used this phone with this network?
Hi . I am trying to port my number but there is no box to enter the old account number.And the transfer keeps failing. Also the pin is a password on the old account, not 4 digits.Anyone have a helpful idea on how to complete the transfer?
How to o access my cellular voicemail from an old landline phone? Thanks
Hey just activated a sim with public and ported a number over from speakout, but when I pop the sim card into my phone it says that there is no sim card. Anyone know what to do?
I am considering changing from the $50 plan to the $60 plan with the 2extra gigs promo deal. To take effect on next renewal. Will I lose any unused data from the 5G Flash Sale and the rolled over data portions of my extra 500MBs earned each month so...
If selling phone would you recommend changing phone number? Will person be able to use account with their own info
I have the Canada/US 8G data plan which I believe includes calling and texting between Canada and the US. We are travelling to US and I just want to ensure we can use the data while down there and that we can call or text from the US to Canada. This...
Pre-sales question for you all. Getting a Moto G7+ for my dad and I'm wondering if it Wil work with Public. I assume yes since the G7 Play works, but I'd rather get a confirmation. Thank you, Aberto2k
Hi, I got a text from PM today about making sure I have funds in my account so they can charge me when the time comes and hours later I am now checking up on my account and in my account it says my plan has "expired" even though on top of the website...
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