Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If selling phone would you recommend changing phone number? Will person be able to use account with their own info
I have the Canada/US 8G data plan which I believe includes calling and texting between Canada and the US. We are travelling to US and I just want to ensure we can use the data while down there and that we can call or text from the US to Canada. This...
Pre-sales question for you all. Getting a Moto G7+ for my dad and I'm wondering if it Wil work with Public. I assume yes since the G7 Play works, but I'd rather get a confirmation. Thank you, Aberto2k
Hi, I got a text from PM today about making sure I have funds in my account so they can charge me when the time comes and hours later I am now checking up on my account and in my account it says my plan has "expired" even though on top of the website...
I've been unable to pay via credit card after several attempts, the response is inability to verify credit card information, I've followed all the tips in the forum on this topic and verified the profile and credit card info to ensure they match.Coul...
i need an old number transferred to my new sim card
I am trying to transfer a cell phone to Public Mobile from Bell Mobility. When I check the eligibility in Account Setup in Public Mobile, I get the message "Unable to transfer the phone number you entered". Does anyone know the solution to this prob...
I have two accounts, one for myself, and one for my child. The issue is, I can't register both accounts under the same email, though it does appear like the functionality exists as the self serve page has a drop down to select the account number. I w...
Hi Friends, I am using an old phone of mine LG Nexus 4 for the time being. Problem is, I cannot send any text messages, I can receive them make or receive a Call and do everything else on the phone but, cannot send any text messages. I think someho...
How can I earn credits in the community ?
I have just changed my old public mobile number to a new one .but just figured out a lot of my other accounts (gmail etc) are linked to the old phone.now the problems i cannot login to my gmail because it asked for the verification code that sent to ...
So tbh I'm getting pretty annoyed with this company first my number dosent work properly people text me and when I reply it comes from another number and when I try to pay with the payment voucher I bought it tells me it can't go through
does everyone get a reward for answering a question or is one answer or person chosen?
I needed to select new number but now i'm having trouble transfering number. how do i do it?
I have just upgraded my plan as of Oct 19th and the auto pay payment was processed on my credit card but now my service has been suspended for some reason. I have submitted a ticket but this out of service situation is completely unacceptable. One if...
What is the difference between "Unlimited Talk to Canada and the U.S." in the $50 plan and " Unlimited Canada - wide and U.S. Talk" in the $60 plan. I cannot find the $60 plan on the Plans page. These offerings are in the self serve Change Plan tab...
I did not get my confirmation email for the password. The place that I signed they messed up all.Please help me to reset my password.After entering the email address two times then asked me the secret question - I answered. then it said I will receiv...
Vision Mobile changed me $10.00 +tax for the SIM CARD but other places said PUBLIC MOBILE it's free for the new activation.They messed up my account as well.Now I can't log in because the most common mistake they made.I do not recommend anyone to go ...
Noticed soon after changing plan, the Overview page shows a payment due date 29 days later, whereas the My Plan and Add Ons page shows the correct 30 days later date. Can go back and forth between the two pages, the difference is consistent.
Hi, I had setup automatic payments for two lines, husband and wife, from husband's credit card, the card was over-limit at the time when the payment was due, which resulted in the payment getting rejected. It seems that Public Mobile flagged the cred...
I just activated a new number. I had cellular data turned off. How is it possible that my account shows that I have 5.29mb data usage? Is this default for all new users?
Can't login
I just recieved my sim card and tried to port over from rogers. I recently helped port a friend over and I was able to do it smoothly. This time when i activated my sim and created an account I recieved a text from public saying "to complete your req...
So there is a current promocode out for people paying more then $35, I am currently paying 45 but the website says I'm in uneligable for it, any help would be nice as public doesnt have a better get help option
I have been trying to pay for this all day but my card wont go throw iland its nothing wrong woth my card
Starting with the $25 plan including unlimited international (US) texting, if one adds the $20 for US voice/text/data add-on for 10 days, does this raise the total data limit to 1GB for the plan plus 250MB for the add-on for a total of 1.75 GB for th...
Can I get messages from Public emailed instead of texted - if yes how do I go about it? Thank you in advance for any help you can give me.
Bonjour, un problème avec l'émetteur de la carte de crédit a empêché le paiement automatique. Toutefois, hier j'ai fait faire le paiement. Ce matin, mon service avec Public Mobile est toujours suspendu. Pourriez-vous svp régler le problème?Merci
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