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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Holiday Add-on thing

Hi, just wondering if when they say that the 1GB and 400 min one-time add-ons will fall off your account when used up, that means they don't expire at the end of the month, right?

Cancelling PM Service and reactivation inquiry

Hello! I wasn't sure where to post so I hope this is the correct thread! I have a couple questions... 1) Can I cancel my PM service under my account settings? 2) If I do cancel, will my SIM card still be valid to be reactivated at a later time? Th...

Where is my 1 GB extra on my $50 plan???

Where is my 1 GB extra on my $50 plan? I signed up last week and when i signed up there was a extra 1 gb promotion available for 8.5 gb plus 1GB extra per month or 9.5 GBS monthly. On my account it was never added? Data & Add-Ons Amount Used$0 Fr...

PM billing/payment improvement to reduce impact to service

Today, my PM service got shutoff and upon login despite having auto-pay turned on and regular billing all the past months, the service got turned off because the PM billing system identified there was some change in the CC or too many payments the da...

Can't top up- account suspended

My account has been suspended because I didn't top up by 12 am this morning. I've tried topping up online as well as by phone and it won't take any funds. I've tried different top up cards and nothing. I can't reactivate online without adding fund...

no service

Joined public mobile 2 weeks ago and it worked fine. Today phone indicates no service.

Resolved! Do I still have the 1GB promo even if I switched to a cheaper plan?

I switched from a $40 or $45 plan to a cheaper plan for the time being ($15) but had a 1GB promo. Do I receive 250MB + 1GB every month for $15 or is that no longer valid since I changed my plan? Note: I'm talking about the 1GB promo and not the 1GB h...

Can't make phone calls, keep getting message 8UM2

Hi Guys,I received a phone call today but missed it (and it's for a job too so hoping they will call back...), when I tried to call back it just has the message 8UM2 even though the phone number is in the same province as me. I notice when it called ...

Service Suspension

I am currently extremely frustrated and dissapointed because for the second month my monthly service renewal didn't work... i tried adding the payment card again along with two different cards and it says it can't validate my payment card. If this is...

us roaming

I went to Las Vegas Monday, November 25th and back into Canada on Saturday, November 30th. I tried adding on us roaming, data and texting but it never worked. Now that I'm back my texting still isn't working and I have taken off my roaming but nothin...

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Resolved! Not able to receive emails

First time doing this -- so bare with me. I have not been able to receive emails since last Friday. I can, however, SEND emails and they are received on the other end. There was an issue that I was able to rectify yesterday with Telus, as the acco...

Does the gift just get added to your account for this month or every month going forward?

Call block

I am constantly getting an unwanted call. Is their a way to call block this number?

Activation

I submitted the first page of the activation form. I kind of got hung up on picking my number, and refreshed the page when I began getting the 404 error message. I do not know how to continue. If I go back to the activate, it says invalid sim #. If I...

Double payment

Hello Yesterday I go with public mobile they charge me twice first in the shop when I buy new sim card with new number and second time my credit card same day .why

Resolved! Telus / Public Mobile eSim support in December?

Hello, I understand this may be coming to Telus soon! I have a Pixel 3 XL and am in need of dual sim support. It's not available with Telus today, but is with Bell, Rogers and Freedom mobile. I read the following story line - it says it's coming to ...

Resolved! Relock out

I don't member my securty question or my password I have brain damage can I get them reset

Resolved! Payment

I recently added $53 onto my PM account and says that I owe $0 but says my account has been suspended. I have been doing the same thing in the past but haven't had a problem. Anyone have recommendations?

Resolved! Invalid Sim

Hello All,I'm hoping one of you can help me.I'm activating for a friend and I got to the activation page. It was the wrong visa which was declined. The message was I had to start over so i did. Now its telling me its an invalid sim. what do i do?Act...

They cut off my data

I bought the 8 gigabyte plan they shut it off before I use five I want my other three gates either that or give me my f****** money back

Burnaby Metrotown Activation Experience

Props to the team at the Burnaby Metrotown kiosk! (AND technical support!) To set the scene, I ported from Koodo postpaid to a Public Mobile $25 plan this Saturday. I was getting a good deal with Koodo but the Public deal is even better. Anyways, I...

PM app for android and ios

Hey guys, ever thought it'd be so convenient if PM launched an app where it serves as a one stop shop and seamless experiences for people accessing self serve and people involved in community to help others. Does PM have any ideas in future launching...

Self Serve password reset issue

Hey guys, I had a few bad experiences with the public mobile password reset link. It takes several hours to get the password reset email. The issue has been the same for several months now. Any announcement from PM or you guys know any information on...

Community Rewards

Wow!! I just got a $1 Community Reward!! Thank you Public. I love checking the quiestions and solutions and learning about all the neat features Public has.

How to track the data usage

Wondering if there is a better way to track the amount of data you are using. Any recommendation is welcome. Thanks guys, I love this community..!

There must be a better way

Listen I'm a semi-sentient being here, am I missing the joke. I've tried four seperate times to build an account and port a number....this should be plenty EASY.The first few attempts I received a error message regarding contact phone number...then h...

Resolved! Plan add ons

Which add on should I add so I can make calls and text's from Hawaii to Canada

Configure phone's data settings?

I don't think it's a problem with my Public Mobile service--rather, my phone did a factory reset and I can't get data (but text and talk are working)

Resolved! resetting my password.

good evening, I am trying to sign on to my self service but I have forgot my password. I tried to ask for a link to change my password but it doesnt work. It states my account is locked. Honestly it has probably been about 6 months or so since I hav...

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