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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12250 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23175 Views
  • 183 replies
  • 25 Bravos

Resolved! Texting history

I need to view my texting usage history from October 28th 2019 to present but it only let's me go back to the first of the month

Scottg8383 by Great Neighbour / Super Voisin
  • 530 Views
  • 2 replies
  • 0 Bravos

Resolved! sim card swap

i dont have myaccount setup and lost my phone how can i reactivate my sim now?

mobivom by Great Neighbour / Super Voisin
  • 816 Views
  • 6 replies
  • 0 Bravos

plan has been changed?

My account still shows the plan I am paying for but today I cannot access my voice mail or even call a local number.  The message keeps saying my plan does not include long distance which it does for 100  min per month.  But why can I not call even a...

danok by Great Neighbour / Super Voisin
  • 424 Views
  • 2 replies
  • 0 Bravos

Porting number delay?

Hello, I submitted a port number request from Rogers. And while I can call out using my Public Mobile SIM and phone, any calls received are going to my old phone. Any advice on how long this might take before it's completed? 

Resolved! I need help.

I have tried to send a ticket to moderator. Log in process wont allow me. Cant recieved a text to verify and answer all the questions and  still wont go.

russ1 by Good Citizen / Bon Citoyen
  • 824 Views
  • 6 replies
  • 2 Bravos

over charge?

I channged my plan from $35 to $25 a week ago and I have $6 reward,  but I just checked my payment history. I was charged $30.24.  Is it right?

orcsun by Good Citizen / Bon Citoyen
  • 402 Views
  • 3 replies
  • 0 Bravos

Revival of $10 Plan — Especially for Seniors

PM needs to consider re-introducing the $10 plan for the following reasons:The Seniors wish to keep a cell phone — especially for emergencies — but are conscious of their budgetThey are neither knowledgeable about nor need the frills — like texting a...

sa7375 by Town Hero / Héro de la Ville
  • 2178 Views
  • 41 replies
  • 14 Bravos

Phone won't read my sim card

Hi I dropped my phone and it broke on vacation.  When I got home I put my sim card in my old phone until I could afford a new phone.   My old phone stopped reading my sim card about a week ago.  I assumed it was because my plan expired.  I paid my pl...

jmills0661 by Good Citizen / Bon Citoyen
  • 937 Views
  • 15 replies
  • 0 Bravos

Problem on the webpage of activate of the SIM card

Hi, I was trying to activate my SIM card. I filled out all the information on the webpage  and check the box at the end of the page then click “continue”, but it either will uncheck the box or no reaction. Wondering if there’s something that I didn’t...

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Yangzhao by Great Neighbour / Super Voisin
  • 718 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone blacklisted after 3 month of use with public mobile

I bought a S9 from a guy on kijiji and I used it for over 3 months with public mobile. Suddenly it does not work anymore. I called Samsung. They say that this phone has been declared lost or stolen (blacklisted). It's incomprehensible. Is there a way...

combo by Good Citizen / Bon Citoyen
  • 2713 Views
  • 8 replies
  • 0 Bravos

Update Credit Card

I updated Credit card on payment day morning, when can I get my service reactivated?

cqi by Great Neighbour / Super Voisin
  • 434 Views
  • 4 replies
  • 0 Bravos

Resolved! payment voucher

how do i top up with a payment voucher it con t accept my pin number 

renelleperron by Good Citizen / Bon Citoyen
  • 1365 Views
  • 14 replies
  • 1 Bravos

Resolved! referal bonus

My friend signed up today under my advice and I gave him referral code and the "dealer" claimed he knew nothing about $10 credit and so he knew nothing about code, so I won't get $1 bonus for referring dude!

obsurv by Great Neighbour / Super Voisin
  • 1078 Views
  • 8 replies
  • 1 Bravos

Resolved! Won't even let me log in.

Have user name.....PM says it is email. Holy Smokes Bat Man...I know my email.For password, well Robin, I know that too.....and nothing.    Just want to get my credit card re-registered for the expiry date.....but can't even get in.

7782694286 by Great Neighbour / Super Voisin
  • 612 Views
  • 3 replies
  • 0 Bravos

Resolved! pin number?

When I activating my $25 plan in store, the guy ask me to set up a 4 digit pin number, I even got a text massage to remaind me that number. what is that and what is it for?

yanzhiqiang by Deputy Mayor / Adjoint au Maire
  • 872 Views
  • 14 replies
  • 0 Bravos

Resolved! Rewards

How do I earn badges? 

Tracey13 by Great Neighbour / Super Voisin
  • 586 Views
  • 2 replies
  • 0 Bravos

Careful when you open a new account.

I'm sharing an experience. I opened up a new $25 PM account and did a speed test right away. LOL, big mistake!! Apparantly when you get a new account your plans not throttled for the first couple of days. I did one speed test and got 299mbps DL (amaz...

lukevader by Model Citizen / Citoyen Modèle
  • 784 Views
  • 8 replies
  • 3 Bravos

Resolved! After 1 GB used, 4GB plan out of data

Hi.Pay for a 4 GB plan and havent had any issues with it until this month where it says I am out of data after 1 GB used.My plan starts on the 17th and I counted up all the data from that date until now.  Just over 1 GB total.Any idea what would caus...

cspadijer by Good Citizen / Bon Citoyen
  • 1157 Views
  • 16 replies
  • 0 Bravos

Payment

Hi I made a payment for my next month service at Walmart but yet I have no service.

jd6 by Great Neighbour / Super Voisin
  • 534 Views
  • 6 replies
  • 0 Bravos

add-ons

I have added the add-ons US Roaming - Talk Text 250 Data (10-day) twice but I can't seem to activate it....help.

GlennK by Great Citizen / Super Citoyen
  • 554 Views
  • 5 replies
  • 0 Bravos

Resolved! Accidentally Used up my data without knowing it

I was using Bluetooth to connect my computer to my phone. I somehow connected to my phones data. I was streaming Netflix, thinking I was on my home WIFI when I suddenly got disconnected. That’s when I realize that I had been connected to my personal ...

krisjointz by Good Citizen / Bon Citoyen
  • 2503 Views
  • 11 replies
  • 0 Bravos

Resolved! Unknown Charges & Data Issues

Okay, so my situation is so unique that I just had to put a random issue down, just so I could talk to the Mods via PM because my issue was not listed and then I thought about posting here. The issue that I'm facing is me being charged $0.53 CAD the ...

teremex by Good Citizen / Bon Citoyen
  • 1412 Views
  • 20 replies
  • 0 Bravos

Resolved! HELP Moderator for Public to Koodo Transfer Promo offer Issue

So I received a offer via text message for public  mobile to koodo transfer. plan detail for 60$12GB LTE with expiry of Oct 28 2019. on Oct 28, I tried signing up for koodo mobile but was unsuccessful as it was at work and using phone to do it. Hence...

Praful by Good Citizen / Bon Citoyen
  • 1437 Views
  • 7 replies
  • 0 Bravos

HUMAN!!!!!!!

I NEED TO TALK TO A HUMAN!!!!For whatever reason public mobile never took out the monthly payment from my credit card so they cancelled my service. Called my credit card company, my card is fine. Long story...I have since left this terrible managed c...

Badmistakes by Good Citizen / Bon Citoyen
  • 1139 Views
  • 21 replies
  • 0 Bravos
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