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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

All calls going straight to Vcml

All calls going to VCML even after I try to disable with the codes?

Resolved! Free ad ons

Did we get any free add ons this year. Usually we get 500 minutes and some GB. I did not see any

Resolved! Changing the Email on My Account

Hello,I am in the process of changing my email, as I will no longer have access to the one linked to my public mobile account by the end of this week. Just wondering how I can change my email on "My Account". I see an option to "change password" but ...

Resolved! Phone won’t switch to esim

I called the support they said my number is already transferred to PM. When I try to convert to ESIM on IPhone it says number is not available for transfer. Still showing it’s on Bell carrier in settings and still showing SOS in top right corner. Con...

Cancel Phone

I’m trying to cancel my service and the new provider is attempting to send an email to public mobile who supposed to send a text to me but the new provider says my public mobile phone number is not valid when in fact it is

Public mobile

How do I contact customer support talk with an agent

Cannot input updated credit card

My credit card expires end of month. I have a new one with same number, obviously a different expiry date & new CVV, but when I try to update it in my account, it says ‘unavailable at this time’. I have been trying for days I thought this process sho...

Process of switching carriers stalled

Hello, I recently created 4 separate accounts to switch my family members over from Telus. The first two switched over smoothly, and I was impressed how quick it all worked. Unfortunately, the last two are completely stalled out. For 5 days, I've be...

“Unable to activate eSIM” after scanned the QR code

I had initially downloaded the Public Mobile app, and followed its steps to activate the eSIM. Then my phone showed it can’t activate. Then I went on my email and scanned the QR code, it then popped “Unable to Activate eSIM you can try again, or cont...

My service will not renew!

My service was cut on December 31st, and I have been trying to renew it since! Entered a valid Visa card number, and it has been declined in excess of 20-times now! No one from customer service will contact me, and my daughter is in hospital with ca...

canceling public mobile service

would i get a credit from the monthly payment if i cancel the service before the end of the 30 days? Thanks

Resolved! Boxing Day Sales for existing customers

Is it possible to take advantage of the boxing day sales as an existing customer without needing to go through the hassle of porting out our numbers? Not sure if anyone in the community has found any recourse, but I'm seriously considering porting ou...

New to PM. Tried to port from Lucky Mobile phone number today but unsuccessful.

Hello,I tried to port my Lucky Mobile phone number today but was unsuccessful. I would like to choose a new phone number if a mod could assist me. Thank you.

My Public Mobile does not receive verify Code and incoming call

I am transferring from landline to PM today. My PM can call but cannot receive incomings. My PM phone can receive and send message but cannot receive EverSafe ID. Without the ID I cannot login my account. What can I do? Please help.

On

Why do I have two phone numbers One account is there a way to delete my old number since I changed my number both numbers are still working on one account

Throat

Inappropriate contents removed as per terms of service

Double charge in December 2023

I was double charged in December. Only one charge is visible in the payment history. I failed to open a ticket - 404 error. Any suggestions? Thanks!

Still not connected to network

Went through activation process. Talked to an agent and gave account number to transfer number 5 hours ago and he said it would be done in about an hour. Now my phone says it’s in SOS mode so no network connection. Meanwhile in settings it’s still s...

Resolved! how unsubscribed account become subscribed ....

how unsubscribed account becomes subscribed without my knowledge, the account gets charged on credit card on file and becomes unsubscribed again after money is deducted.

Resolved! How long do the boxing week deals last with Public Mobile?

Hi, just wondering if anyone knows how long the boxing week sales last with Public Mobile? I'm thinking of switching from Rogers to PM, but am totally new to this online type of a company and need some time to figure out how this works before switchi...

VoLTE option is gone when using Public Mobile SIM

Hi,I'm using a Samsung S20+ phone. When using a PM sim card the VoLTE option is completely gone. When I add my previous sim from another carrier, the option is available. Telus lists my phone as compatible with the VoLTE network and I need it for ...

Resolved! Cannot confirm identity

My son received his Public Mobile SIM card and got a new phone number. We are stuck at Confirm Identity with his phone number for he never received the text with the code. I tried to text and call his new number but no lucky didn’t go through and nei...

Resolved! Refer a friend feature

Hello, I need help with the refer a-friend feature.I recently referred a friend with my code but I did not see any email confirmation nor my account saying about my referral points.How long does it take to confirm my referral in my account and theirs...

Resolved! Transferring phone number to another city without old sim

Hey all,Just wondering if anyone's ever transferred their phone number without the old Sim? Originally was located in another city years ago, left that city and moved to another city as well as transferred to another company (at which point number wa...

My account information has disappeared

I don’t know what has happened but it keeps asking me to login to my account but when I do there are no phone numbers listed no account information. It keeps asking me if I want to purchase a subscription I already pay monthly I just wanted to update...

New customer

My wife signed up at Christmas and is experiencing problems sending and recieving text messages. She is unable to log in to her account on the app and we cannot seem to find any help with this. Anyone have any input?

Account error code -9

Can't seem to finish setting up my account keeps giving this error code -9

Referral after subscription

Hi there,My wife and I joined public mobile during the boxing week sale. I didn't realize at the time about the Referral program. I have already activated the public mobile SIM card in my phone and my wife opened her account/ ordered the SIM less tha...

I had a question to ask, about PM reliability in areas outside GTA

If one is in Windsor, On, or Leamington, Chatham Kent, or Salt Saint Marie, is PM signal same reliability as in GTA, Or is it like Discount Brands where reliability is questionable?

Resolved! Number transfer request

I just subscribed on Dec 30 and the initial number transfer from my old provider didn't work. I called and they asked Public Mobile to send another request to them. Please help so I can activate my Public account.

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