Community

Activation experience

We went to the Wow Mobile booth yesterday trying to purchase the PM SIM but was told they sold out. Then we went to Walmart, was told they had PM SIM but the PM website was down so they couldn't do any activation on the site... That was our only purp...

Change credit card for auto payments

How do I change my credit card account for auto payments

How to get back my very very very old phone number?

Hello everyone, I had a phone number two years ago from Bell. I ported it to a different provider back then and canceled later on. Now, after two years, I am interested in getting it back. This can not be ported since it has not been active. I dialed...

voice message

Good evening,I just joined Public Mobile this afternoon. I've set up my self-serve account online and now need to set my voice mail. Can someone tell me how to do that? Thank you.

Locked out and no help from moderator

I'm really ticked off and thinking of cancelling. Been locked out and when I get the email to assist in getting back in it says I've timed out. 3 times this has happened, I need to put my plan on hold by midnight but am not getting any replies from t...

Is self serve not working for anyone else?

When I click on My Account, I get a blank screen. I have tried the self serve page on my mobile device using a different connection and it also goes to a blank screen. Is this a network issue? I need to access my account ASAP. 

Puk code

I do I retrieve the PUK code for the Sim card?

unable to receive calls after new activation

New activation. New phone number, activated 6 hours ago and unable to receive phone calls. Able to receive text messages, just no incoming calls

How to set up Autopay if account has been suspended?

Hi, My account has been suspended and I would like to change to a new plan and set up Autopay. However, when I click on "Payment", I don't see Manage Autopay. Even if I already changed my plan, when I tried to make a payment, my current plan was show...

Can I get the $15 plan after black friday?

I want to get the $15 plan but I need a sim card which I need to order online so I wont be able to get that plan by dec 2nd when the black friday sales end.

Invalid sim

Bought a Sim card at wow today and it's telling me invalid Sim. Was trying to take advantage of your promotion that ends today. Is there any way that you can help   edited by computergeek541: sim card number removed

My Plan

I have purchased a new phone which is not allowing me to access the internet/email from outside my home.  I  took it back to where I purchased it and was told there is nothing wrong with my phone but with my phone plan.  What do  I have to do with Pu...

Is there a charge to activate in-store to take advantage of the Black Friday Deals? Thanks.

Could not receive a call

I helped a friend in register with public mobile and at the end the phone made call and text but when I tried to call him he could not answer, I wonder why he could not receive the call?

Not registered on network

I just signed myself and my wife up with PM. However I'm having an issue with the wifes phone.Her phone has the error "Not registered on network" with the public mobile SIM. That pirticular SIM doesn't work in my phone as well. My SIM (that works) wo...

Can't sign up with email address

When I try to activate my SIM card with my email address it says it's unavailable. When checking to see if this is true using the forgot password form it says it can't verify the email address. I have never had an account with public before and nobod...

Payment voucher

I just bought a payment voucher for 40.00 dollars and when I tried to add it to my account it said to check the number so I re entered it 3 times and it still wouldn’t add the 40 dollars...nor do I correct this

Change Plan Technical Issue

Hi there, Hope someone can help with an issue I'm having. I am on the $10 off $40/3 months plan, and now I want to change to a new plan. When I try 'see more options' I encounter this error message :  HTTP Error 403.14 - Forbidden  Has this happened ...

Plans and Plans Add Ons not working

I have tried several browsers, but every time I try to access, I get an error page and told to log back in. I can't upgrade my account. Help!!

Lost cell coverage - Messages disappeared

Hi all,London, Ontario - Sunday, December 1st After I was unable to call or send messages I noticed that there was no cell coverage showing on my iPhone. I rebooted the phone and now all messages have disappeared.When I send a new message, all the pr...

Xiaomi - Anyone bought or using a Xiaomi or chinese brand phone

I'm looking into getting a Xiaomi phone, but 'm hearing that they dont work well in Canada and the U.S. Does anyone have one. Do they work with Public Mobile/ Telus. where are people buying phone online?  I have about $300 to spend and need to make a...

French message when I call from Toronto to Montreal

So I recently activated my $35 plan and when I tried calling Montreal from Toronto, I get a long French message that I don't understand followed by the ring and the call. So the call went fine I'm just worried that I was charged long distance fees, b...