Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
To be eligible for the Amazon gift cards do we have to do anything besides make a post? Does posting in Community mean creating a new post via asking a question or does answering a question, or just commenting qualify as well?Also, will our names jus...
My account is suspended because my plan is expired, it says I owe $0.00 and when I try to pay it to reactivate my plan nothing happens
My bill for this month did not include deduction for rewards as in previous months
On Nov 23, I receieved text message: payment is due on Nov 26.On Nov 26, I was changed for 30 days (credit card, auto pay).I just want to confirm, the money I paid is for past date (Oct 26 to Nov 26)or future date (Nov 26 to Dec 26)?Thanks.
I was previously on an old, build-your-own Public Mobile LTE plan but found that the new ready-made plans were actually a better deal for me. Because of that, I decided to risk changing over from my LTE plan to a new 3G plan. I now get more data than...
I tried rebooting phone. It says I don't have an active long distance ad-on. Happens with ALL numbers even local ones. I am also missing important urgent calls....
Is the bonus 500mb accumulative each month when signing up for pre-authorized payment?
I am having an issue with a public mobile sim card and plan purchased a few days ago . I purchased it from Fast Cell in Vancouver . the employee was helpful set up the sim card for me and it worked initially for from dec 1st when activated to the nig...
I just checked my account and I'm no longer receiving the referral reward or the auto-pay reward, but I am still receiving the loyalty reward (It's showing all 3 rewards in the Reward section, but it's not being applied during the transaction). Also,...
Hello...I have been a PM customer for a and have had no problems till now... I have no this afternoon. Was working fine this. My account is active..is the network down?
Anyone else having issues on the forum today? For some reason I'm not able to post some of the responses (dire error warnings), and then next second I'm logged out again. This is my 6th login session within the last 45 mins, each time I try to swit...
Hi and good afternoon on the part where it shows me my plan it says I have a bonus one gigabyte but I can't figure out how to activate it can you please do this for me
Im going to mexico in march and will the international call addon be good to call from mexico to canada?
[FIXED]I forgot my password after not logging in for a long time and then I go to make a new password and i get this message."We have sent you an email that will outline how you can change your login and password.Return to Login"However I do not get ...
When I am back after one hour, I still cannot log in. Should I directly reset the password instead of using the old password? Thank you.
Will I still receive a free month even though I upgraded to a more expensive plan 2 weeks later, online?
I ordered and paid for SIM card by on Nov. 22 and today is Dec. 05.I got the confermation and order number on Nov. 22 but today is Dec. 05, I still didn't recived the SIM card. The status for order has error as following. Does anyone know how long i...
I'm looking at a gps pet tracker that has the following requirement:" Insert a Micro GSM SIM card without PIN code, the SIM card should have a 30 MB data package per month, can send and receive SMS." What's my cheapest option with Public Mobile to s...
I forgot my password and after multuple attempts, I'm now locked out. I tried the recover password feature but didn't receive any email. Any advice? Thanks!
Would I be able to use a Koodo prepaid phone on Public Mobile?
This is painful,I am trying to reset my password so I can access my account only I am not receiving the email that is being sent.Please help, there is no live person to talk to
I'm having difficulty transferring my land line number from Telus at activation. In Step 2, I have entered all the required information. Has anyone had similar difficulties? The last question box asks for "Name on Old Service Provider account". I...
i know i can request the receipt from MOD. Just want to know maximum how many months I can request for the receipts? For example, can I ask for the past year, say 12 months of receipts together? Thanks.
Hi, My billing cycle is 5th of every month and recently payment was today dec 5th.I tried to change my plan today, but it says I am unable to do so. My recent payment will be lost, and to change I'll will have to pay for new plan dues.Is it possible...
What if I exceed the data limit. Will I get throttled low speed internet ? For normal browsing and checking the emails etc.
I activated a SIM yesterday and set up an account. I ported my number successfully and my cell phone is working fine but I cant access my account (credit card has been charged). Password and Username are definitely correct (verified with autocomplete...
I was somewhat surprised that my first $1 Loyalty Reward didn't appear in my Rewards Account on December 2, the (confirmed) 1 year anniversary day of my switch to PM. I figured this reward would be handled automatically with little chance of anything...
I got a new account and tried to add the two holiday gift, it doesn't work. Error is " ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1" . Tried many times. It does work in my other account through. Anybody has same issu...
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