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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone number

I entered the wrong IMEI number when activating my wifes sim card. It shows her number on the account but cant recieve calls or texts. If i cancel my other account now will this number be released from them and work with PM? On there end it says ther...

Resolved! holiday bonus add on

I received the holiday 1 gb add on- is that a one time thing or a monthly thing? is there an expiry date for using that 1 gb?

Tourist SIM

I am an Australian tourist - will be in Canada and probably across border to Washington for 4/5 days. How/where can I get a sim card and how much will it cost me (data rates, etc).

Resolved! Someone used my email to register a phone line

Hello, someone has used my email to register a phone line with public mobile. I cannot find any way to disassociate my email from their account. Any ideas what can be done?

Rollover Data, recommendation for PM team

Would be very useful to have, so customers would not waste any of their unused data.

plan 200 mb add-on

I purchased twice 200 mb add-on and it is only showing 200 instead of 400 what can i do to fix this as i paid twice so i could have 400 not 200

Resolved! Public Mobile esim following Telus and Koodo?

My apologies if this has been asked before, but just a few days ago, Telus and Koodo rolled out their esim service, and unfortunately PM was not included in the initial release. Will the esim service be coming to PM soon? The other third tier carrier...

Resolved! Will PM take back the $35 credit/available fund they gave me from the promo, if I change my plan?

Hello, On Dec 15 last month I signed up with PM for the $35 plan, because of the promo where they offer to give one month free. I paid $35 for the first month and I also got the $35 from the promo, creditted in my available fund, to use for the 2nd ...

Resolved! Black Friday Promo

I got the Black Friday deal on Nov. 29, is the free 5GB for just one time or every month since that day? I was told by the sales that I could receie 5GB every month but only receive it for the first cycle.

SIM card

I bought a SIM card at Walmart and buddy set up my account. I can't log in. And my SIM card doesn't work. Help??

How to request PUK code to unlock phone

How to request PUK code? Trying to activate new Public Mobile SIM card and phone is asking for PUK code. I've asked my old provider - Rogers to unlock the phone but they sent me to Public Mobile. On Public Mobile website, they say that they unlock on...

Resolved! Suspending an account for more than 90 days?

I will be out of country for more than 200 days, I was wondering if there is a way to perserve my plan and everything? My girlfriend is also going and hopes to keep her plan on return as well. Thank you for any advice!

Resolved! Name attached to my number

HiWhen i get the phone number, there is a name of another person than it´s attached to my phone number and appears to some persons i call. I need Public erase that name of my phone number, please give a solution

Resolved! Loyaltyrewards

I don't appear to be getting my 1 year loyalty reward. I started with public mobilityJanuary 4, 2019

Resolved! Re: Cannot Send Text Messages

My phone stopped sending out going text messages from today afternoon, am able to received text messages.I have been though all discussions, performed all below steps:1. All APN parameters looks good, my current APN types are default, mms, supl, fota...

ULEFONE 6- help on SIM data

I am looking for the access point area in this phone but still have not succeeded yet.

no Service after setting up

Its been 3 hours I have no service.? What do I need to do get ativated.

Resolved! Changing phone on active PM account

I am a PM customer. Currently have a Galaxy S6 activated on the account. Want to try switching to a Google Pixel 2 with Android 10 installed. Do I have to do anything besides take the sim card out of the Samsung and install it in the Google phone? ...

Phone number

I received my new sim card today and I'm trying to activate it but when it asked me to select a new phone number there is nothing in the drop down box and it wont let me go any further

Resolved! PM sim stops my iPhone 6s from working

I've just activated my PM SIM successfully, but when I put it in my iphone 6s the phone becomes unusable- I'm unable to access the home screen, and when I press the home button I am only allowed to make emergency calls. I am unable to access general ...

Resolved! Autopay and Buying an Addon

I am on autopay for my monthly plan, and need to buy a US roaming add-on for an upcoming trip. Will the charge automatically go to my credit card set up for autopay, or do I have to do a one time payment with my credit card to cover the add on? Thank...

Long Distance add-on problem

I received a text saying I only have 10 min. of LD left on my phone. I have a long-distance add-on. 200 US and Canada LD minutes. I also have unlimited talk in Canada. I have been trying to go through my usage but it will take a lifetime to sort ...

Resolved! Why not LTE

Hello Guys,I love this service and am a customer for more than year and half. Mo complains. However, is there any plan to get the service converted into LTE service? Or why not LTE offered by PM?Thanks

Resolved! How to change plan?

Hi If i want to switch one plan to another with Public mobile, when can I do that? currently I am on automatic payment. wondering should I do that one day before the payment? Or it doesn't matter which day to switch? thanks for help!

Resolved! Can't Receive calls and number changed

This morning my number was changed back to an old number, I can call out but cannot receive calls now from that number and I lost my Public Mobile number now so essentially I have no phone number. Help! Thanks

Resolved! Internet service?

Does Public offer internet service? Cost is what? Is it via wifi?

Resolved! Refund

I got public mobile for 5 days and paid for the whole month $28 with taxes. while i was with public mobile i did not register for self serve option. Now i am trying to submit ticket to get my refund back but for that i need my phone number to be with...

Resolved! moderator

trying to submit a ticket and it keeps saying error logging in to my community account to submit the ticket. i need to find out why i'm being charged for data when i shouldn't be. is there a moderator that can help me?

How to refund an add on

Hi, A month ago I went to San Diego for a week for vacation. I purchased the $20 10 day US add on for talk/text/250 data.I was not able to use the data network in the US, although my phone seemed to recognize the network. I found wi-fi and used the F...

Invalid number- mine

So I am trying to register on a third party website using me cell number but it keeps telling me my cell number is invalid. And I cannot receive an authorization code.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Phone number

Resolved! holiday bonus add on

Tourist SIM

Resolved! Someone used my email to register a phone line

Rollover Data, recommendation for PM team

plan 200 mb add-on

Resolved! Public Mobile esim following Telus and Koodo?

Resolved! Will PM take back the $35 credit/available fund they gave me from the promo, if I change my plan?

Resolved! Black Friday Promo

SIM card

How to request PUK code to unlock phone

Resolved! Suspending an account for more than 90 days?

Resolved! Name attached to my number

Resolved! Loyaltyrewards

Resolved! Re: Cannot Send Text Messages

ULEFONE 6- help on SIM data

no Service after setting up

Resolved! Changing phone on active PM account

Phone number

Resolved! PM sim stops my iPhone 6s from working

Resolved! Autopay and Buying an Addon

Long Distance add-on problem

Resolved! Why not LTE

Resolved! How to change plan?

Resolved! Can't Receive calls and number changed

Resolved! Internet service?

Resolved! Refund

Resolved! moderator

How to refund an add on

Invalid number- mine

Help understand this plan

New sign up - very confused

CA USA Plan, possible wrong settings

Can't receive referral reward

Phone transfert go to the old voicemail