Community

Boxing deals

Hello,I am a customer of Public Mobile currently, may I get current Boxing deals? I am interested in $29/month 30GB package.Thanks!Tony Wang

Help from Customer Service

My wife switched her cell phone service to Public Mobile and has service on her phone. But she cannot login to her account using either the app or the website. Both ways she is directed to have a code sent to her phone to be entered to complete valid...

Time to respond to tickets

Just want to know how long does it normally take for support to provide a response to an open ticket? I opened up a couple of tickets and it's been over 36 hours and still no response. My understanding was that they respond within 6 to 12 hours. Is t...

I transferred yesterday and cannot get calls or texts

Hi all,I transferred from Bell, but it did not complete the porting of my number and I am not getting calls or texts.  I did get a message that said it "Looks like you entered an incorrect ESN/MEID.". I tried the link it provided but it seems to be b...

US add on not working

US roaminG data not working, US roaming calling and texting not working. All Us add ons not working.

When do the boxing day sales on plans and subscriptions end? I cant find it anywhere

Provider Switch Issues

Hey all,I've looked through chats and have tried a bunch of options but can't figure out why I can't get my data to work on my phone.  Received the sim yesterday, switched from koodo (not prepaid) - received the text, pressed okay, koodo account says...

Need to speak with customer service

HelloI have seen the other posts from people saying the plans are for new subscribers only and they they have had to cancel and resubscribe in order to get the other pricing.  This doesn't seem logical.   My daughters line is currently on the $25 per...

Want to finish Activation with new Phone-Old phone (with old provider) lost in Ocean-Use other #?

Hey, I tried to look through the community chats but wasn't seeing this specific Q&A easily, at least.  Apologies if I missed it.   I can access data with PM on my new phone, btw.   I lost my phone in the Ocean and took that opportunity to get a new ...

Phone number doesn't show up in setting

Hello, I was able to transfer my number from the previous provider to public mobile.However, under the phone settings-sim card, my phone number is showing as unknown.Will it be updated or it's normal???I bought a subscription two days ago. Thanks.

Plan

No network connection 7b1

How to get net work connection when I get error 7b1

Issue with change in subscription

I just tried changing my subscription using my existing public mobile SIM card however it said not valid. Then I tried selecting eSIM & now it’s telling me my number does not exist to transfer to the new plan?? It won’t let me revert back to my accou...

Tickets submitted, no contact or reply

Hi,  trying to solve a time sensitive deal offer and submitted two separate tickets for resolution, no CS contact in any way,  took screen shots of ticket info,  so being time sensitive,  this is not a great situation to be in, to hope someone maybe ...

7B1 Your phone is not activated on the network

I activated my sim card two days ago, but only can send/receive message. No phone and data services. Please help.

Esim Card

I just signed up for Public Mobile today. The esim ended up not working. I went back to my email and scanned the QR code but it just kept telling me to contact the carrier. I tried numerous times to submit a ticket but I was unsuccessful. I just want...

Can’t activate subscription

Hi,The app will not allow me to activate. It just shows a blank screen when I login. I need some assistance, as I purchased the plan 2 days ago and would like to port in from Koodo. Can someone please reply with next steps? Unfortunately I think this...

New subscription

I will be sending a new client to the Walmart phone center to join PM. Will they accept my code so that I get the rebate on my PM account. ThanksPJ

How can I speak with a real agent? Otherwise I will complain!

How can I speak with a real agent? Otherwise I will complain!

nicknames under the name?

Hi,I new here so please bear with me. I noticed everyone has a nickname under their own name. Such as good, neighbour, good citizen, model citizen, deputy/mayor etc. What are the names referring to? some sort of status on the community threads?

Sim Compatibility

The How do I check if Public Mobile sim is compatible with the phone of my wife?

Unlimited U.S. Talk, Text and 3GB Data Bundle

did this add on 3 days ago Unlimited U.S. Talk, Text and 3GB Data Bundle im from canada but in florida and only text will work cant make calls yes i restarted phone and am on us roaming and at&t 

Not receiving incoming calls and texts