Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
From the self serve page, is there a way to block a phone number from sending me a text or calling me? I know I can do it on my phone through the dialing app but I would like to be able to do it on the self serve page on a computer for convenience. A...
Currently have had a plan (with public mobile) for the last year and bought a new phone figured I could just pop the SIM card out of my old phone (iPhone 6) to the new phone (iPhone 7) and it would automatically connect to the network. I'm having no ...
I'm a 3 year customer of PM, and have had my amex card on autopay from the beginning. December 28th 2019 was my renewal day as normal, but for some reason I lost service, and my card was not charged. Amex tell me nothing is wrong there end, and my de...
Hi there. I have a public mobile sim card and I need the PUK number. My phone is locked
Why didn't my data on my settings go back to 0 after the month was up and auto pay?
So this month I switched my plan a few days after my auto renewal date and lost my $6 credit I get every month. Was this a glitch or is that just the way it is? To be clear I had insufficient funds on the renewal date so I was workout a phone for 2 ...
Is this an easy to use phone for a senior going from a flip to a smartphone? Appreciate the help. And thanks for looking.
I tried to Port number from Bell, confirmed (Public mobile check) it can be ported. I entered my account # from Bell, everything seemed good.Everything works great but it's a different #The last 4 digits are different (the first 6 digits are correct)...
Hello! I've an existing Public account and tried porting my number from Lucky. The port is HALF working! In the sense that I can call out on the phone but nobody can call me. I got two texts saying that I need to enter the proper account # and IMEI #...
Exaclty how many questions or replys do I need to earn each badge? The chatbot isn't much help on that topic.
I'm going to get a new 25 plan. Is canada-wide text message working?
I just got a text from public mobile saying that my payment was due on the 1st but when I sign it it isn't due until the 7th which is the right date based on my activation date. Which one is the one that they are going to go with? Should I submit a t...
Already contacted the mods who had to submit an internal ticket and said it was a known issue. Anyone else who is coming up around a year should keep an eye on their account to make sure it gets applied.
I was looking at purchasing the below phone (Samsung Galaxy A20s). Will it work with Public Mobile? https://www.amazon.ca/gp/product/B07ZDGPC2J/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
I signed up for auto pay and the date says the payment date is Jan 25. I just got a text say pay,ent is due Jan 1. Which is it?
I am posting an issue I had and its solution just in case there are others who have also experienced this.I had an issue with data usage being logged when it shouldn’t have been. Despite my phone always being connected to Wifi (and also not being use...
my first payment is due in a couple days. I don't recall which card I used to set up auto pay. Is there a way to find that out? Thx.
I had a over 70 dollars credit in my account and yet I got a text from public mobile stating I didn't have enough funds to pay my January 1st bill,someone needs to look into this mess please,Why does my phone number come up private number when I call...
porting attempt of housline, not working , I already ported from another, info double check.quickly please
Hi there.I am trying to replace my credit card info but unfortunately running into this issue: "Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card...
I got a text saying my payment is due Jan 1st , but my account says Jan 18th
Hello All, Today, I just received a text from Public Mobile indicating my payment is due on January 1st, 2020. However, when I log into my profile, it indicates my next payment is due January 20th, 2020 and my last payment was on December 21st. In ad...
Hi, I got SMS that my payment is due on Jan 01, however account overview shows that next payment is due February 12. Is it Public Mobile billing system issue? Thank you in advance
I have Sim card but can't send any MMS messages ,can't sent pictures and yet I have or supposed to have Data,this has been a issue since I got the service with Public
I received a text today from public saying my plan will reset on January 1st. My plan was renewed on the 20th of December, so I should be good until the 19th of January. Anyone else receive this?
My porting failed because I canceled my services with freedom mobile before transferring my phone # with PM. How can I get a new phone number with PM? Thanks in advance
I'm being charged for DATA that I'm not using1. At Chinese Visa Centre on University Ave getting visa from 11:00 til 1:10pm - CHARGED FOR 110MB2. Other charges when at home using WIFI3. Charged for phone calls when at Restuarant and MY PH...
The only issue I'm having with my new PM SIM card now is sending pictures through texting. My data now works with the APN all set correctly finally (my fault) anytime I send a picture with a text to either an iPhone user or android they all go as SM...
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