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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Leaving country for 9 months

I just moved to Public Mobile as I was paying way too much to Bell.I'll be travelling around the globe and I'll be away for 9 months. I'd like to, however, keep my number and keep getting texts.What can I do? I read something about "pausing" the acco...

Resolved! will this phone work on PM

Am looking at purchasing a Samsung Galaxy A20e factory unlocked cell phone and cant find it listed on PM site. Will it work on PM? Scorp

Phone compatability

Good Morning all My mom is thinking about switching to Public Mobile and when she checked the compatability of her phone is was on the list but it said "4G LTE Device does not support 4G LTE bands". She is not interested in data, only talk. Will th...

Resolved! Locked out of account.

Hi there, I'm no longer able to access my account as I've been locked out. Would I be able to get some help @CS_Agent

Re sign in

Well this is the second time I cant get into my self serve account you guy have to make it easyier

Resolved! Any promos coming up in the month of January?

Stores in Halifax

Hi, The website is down when I tried to access to "Find a store" get started. Anyone knows where are the stores located in Halifax? Many thanks!

Resolved! Moto G7 Compatibility

I was looking through the lists of phones and noticed that the Motorola G7 is not in the list. Is this phone supported?

Resolved! Doogee s95 pro compatible with PM?

I cant find the Doogee s95 pro listed in compatible phones, however its the very newest model. Have they just not gotten around to adding it to the list? Is it compatible? How do I check compatibility before buying the phone, when the phone simply ...

Resolved! Referral Bonus

Are we able to get referral bonus awards when activating an additional phone number and plan under an existing account?

What does Canada wide means?

You are allowed to make any calls to any Provinces.For example, your home province is Nova Scotia. You are in Ontario, you can make a phone call from Ontario to Nova Scotia and its free.When you are fishing out in the lake, I made a phone call to Tor...

Resolved! Cell phone firmware update schedule

When a cell phone provided such as sumsung relases a new firmware version the cell provider releases it on its own schedule. How can I find when Public mobile release firmware for a specific phone?

Resolved! Registration says invalid SIM after failed activation

I have a SIM card which I tried to activate. After clicking activate, it loaded for some time, then it said "Oops, something went wrong", and to start over. Now when I try to activate my SIM again, it says my SIM code is invalid. How can I fix this?

Accès à mon compte

Bonjour,Je ne peux pas accéder à mon compte, ni joindre la communité.J'étais obliger de créer un nouveau compte (un nouveau courriel pour joindre la communauté)Comment je peux faire pour accéder à nouveau à mon comte?Supposant que je n'ai juste mon c...

Data usage

Hi. I'm a new Public mobile user. My question relates to data usage. Once I reach my limit of 250mb, does the usage stop automatically or will I get charged overage fees? I want to prevent overage fees.thank youRob

Resolved! Sim network unlock pin

I bought a motorola E5 play and it is asking for Sims network unlock pin

Long distance Call’s it working

Hi. I pay 8$ for 200 usa minutes per month. Just added 15$ because the LD not working. Still not working. Can anyone advise whats what’s going on?and why there is no way to reach contact support. ? ty

Resolved! Call charges

Recently I have taken mobile connection from public mobile with Canada wide call facility. When I am calling Toronto from Moose Factory, ON it says long distance call charges may apply. Do I have to pay extra fees to call Toronto from Moose factory?

Resolved! How long is current $40month plan being offered? does the 4.5 G data roll to next mnth if not used?

Resolved! Coverage in the US

I know there is a US package but the coverage map didn’t show any coverage. Will it just connect to AT&T or another local US cellular provider?

Resolved! Puk

I need puk code my phone locked!

Resolved! Porting numbers + Public Mobile Plans

Hi MODs and everyone, Currently two of my family members have plans with Public Mobile. Family member A has a grandfathered plan, but has relocated out of country and hence will no longer have use for this plan.Family member B has a Talk-only plan. I...

Resolved! I never registed my phone with an account and lost my SIM card

Hi there, I signed up with Public mobile in a London drugs in November but must've forgotten to verify my phone number with an account online. I lost my SIM card and I am unable to get into my account. My credit card is still attached to my old SIM a...

Edit APN settings

I have a Samsung Galaxy S9 that is unlocked. My "edit access point name" settings is greyed out.

Resolved! If I suspend my account, will my add-ons expire?

I am going abroad for several months and see that I am able to suspend my account and keep my number for 90 days. My questions is, if I reactivate my account within 90 days, will I still have my add-ons?

Resolved! Talk Canada-wide

When a plan is "Talk Canada-wide" does this mean that I can call anywhere in Canada from anyware in Canada with no added charges or do I need to add on a long distance package if calling out of my home provice. In other words is "Talk Canada-wide" pl...

Number porting

I ported my number from Telus but I'm still not activated on the Public network. Infact, I have no service at all! I did the switch several hours ago.

Resolved! Picture messaging won't work

Hi, I'm new to Public mobile and everything is good except now that I have switched I can't send or receive picture text messages. I don't think it is a phone setting that is the problem because it worked fine when I was with Rodgers. Can anyone help...

Resolved! Bad info

I was checking through a forum today and notice a person was advertising **bleep**ual favours,this is not appropriate at all,I was disgusted,if you like I can give you the user name

Texts blocked by the operator?

I'm trying to set my number as a contact number in a bank in Russia. To login there I need to receive a text message from them.I have a public mobile plan with unlimited international text messages, but I don't receive their texts. I called to the ba...

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