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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12693 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23897 Views
  • 183 replies
  • 26 Bravos

missing reward

I haven't received my $20.00 reward for friend referal. Also, I have been charged $16.95 on my credit card when I am supposed to get 1 month free.

Vazir by • Good Citizen / Bon Citoyen
  • 1006 Views
  • 18 replies
  • 0 Bravos

Can't make calls

I bought this sim like 4 days ago.Never paid much attention to it as already had one working.My plan is 15Cad for 100 minutes.Can't call as the ringing sound never starts and 5he call just disconnects after some time.Receiving messages, have range, c...

YOYODUDE by • Great Neighbour / Super Voisin
  • 996 Views
  • 12 replies
  • 0 Bravos

Resolved! Anyone got $100 Amazon Gift Card?

Anyone wondering if anyone received $100 Amazon Gift Card from this? https://productioncommunity.publicmobile.ca/t5/Announcements/CONTEST-NOW-CLOSED-Win-a-100-Amazon-gift-card-with-our-More-is/m-p/460059#M33979 It says the winners will be contacted A...

redgam8 by • Good Citizen / Bon Citoyen
  • 1041 Views
  • 4 replies
  • 3 Bravos

Resolved! International Texts

Will I be charged to receive an incoming text from the United States or is it free?

SSB2 by • Great Neighbour / Super Voisin
  • 916 Views
  • 12 replies
  • 0 Bravos

Resolved! Top contributors

Is anyone get email for top contributors in December?

Jackhyf63 by • Town Hero / Héro de la Ville
  • 1149 Views
  • 18 replies
  • 2 Bravos

Resolved! Sim card

Just bought sim card and its saying invalid sim.

publicjoe by • Good Citizen / Bon Citoyen
  • 1684 Views
  • 24 replies
  • 0 Bravos

Phone number

I entered the wrong IMEI number when activating my wifes sim card. It shows her number on the account but cant recieve calls or texts. If i cancel my other account now will this number be released from them and work with PM? On there end it says ther...

Snow1man by • Great Neighbour / Super Voisin
  • 1208 Views
  • 15 replies
  • 0 Bravos

Resolved! holiday bonus add on

I received the holiday 1 gb add on- is that a one time thing or a monthly thing? is there an expiry date for using that 1 gb?

andrew67 by • Great Neighbour / Super Voisin
  • 1061 Views
  • 6 replies
  • 0 Bravos

Tourist SIM

I am an Australian tourist - will be in Canada and probably across border to Washington for 4/5 days. How/where can I get a sim card and how much will it cost me (data rates, etc).

Pablo_72 by • Great Neighbour / Super Voisin
  • 1384 Views
  • 14 replies
  • 0 Bravos

Resolved! Someone used my email to register a phone line

Hello, someone has used my email to register a phone line with public mobile. I cannot find any way to disassociate my email from their account. Any ideas what can be done?

Mistro by • Great Neighbour / Super Voisin
  • 1101 Views
  • 19 replies
  • 0 Bravos

plan 200 mb add-on

I purchased twice 200 mb add-on and it is only showing 200 instead of 400 what can i do to fix this as i paid twice so i could have 400 not 200

ilovepanama by • Great Neighbour / Super Voisin
  • 420 Views
  • 2 replies
  • 0 Bravos

Resolved! Public Mobile esim following Telus and Koodo?

My apologies if this has been asked before, but just a few days ago, Telus and Koodo rolled out their esim service, and unfortunately PM was not included in the initial release. Will the esim service be coming to PM soon? The other third tier carrier...

AnonA by • Great Neighbour / Super Voisin
  • 1155 Views
  • 8 replies
  • 0 Bravos

Resolved! Black Friday Promo

I got the Black Friday deal on Nov. 29, is the free 5GB for just one time or every month since that day? I was told by the sales that I could receie 5GB every month but only receive it for the first cycle.

doublemoon by • Great Neighbour / Super Voisin
  • 924 Views
  • 4 replies
  • 0 Bravos

SIM card

I bought a SIM card at Walmart and buddy set up my account. I can't log in. And my SIM card doesn't work. Help??

cobraGT by • Good Citizen / Bon Citoyen
  • 1161 Views
  • 23 replies
  • 0 Bravos

How to request PUK code to unlock phone

How to request PUK code? Trying to activate new Public Mobile SIM card and phone is asking for PUK code. I've asked my old provider - Rogers to unlock the phone but they sent me to Public Mobile. On Public Mobile website, they say that they unlock on...

Anuta666 by • Great Neighbour / Super Voisin
  • 681 Views
  • 4 replies
  • 0 Bravos

Resolved! Suspending an account for more than 90 days?

I will be out of country for more than 200 days, I was wondering if there is a way to perserve my plan and everything? My girlfriend is also going and hopes to keep her plan on return as well. Thank you for any advice!

TongZ by • Great Neighbour / Super Voisin
  • 712 Views
  • 3 replies
  • 0 Bravos

Resolved! Name attached to my number

HiWhen i get the phone number, there is a name of another person than it´s attached to my phone number and appears to some persons i call. I need Public erase that name of my phone number, please give a solution

Gio1 by • Great Neighbour / Super Voisin
  • 1753 Views
  • 4 replies
  • 0 Bravos

Resolved! Loyaltyrewards

I don't appear to be getting my 1 year loyalty reward. I started with public mobilityJanuary 4, 2019

me39 by • Great Neighbour / Super Voisin
  • 970 Views
  • 13 replies
  • 0 Bravos

Resolved! Re: Cannot Send Text Messages

My phone stopped sending out going text messages from today afternoon, am able to received text messages.I have been though all discussions, performed all below steps:1. All APN parameters looks good, my current APN types are default, mms, supl, fota...

Alk by • Great Neighbour / Super Voisin
  • 887 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing phone on active PM account

I am a PM customer. Currently  have a  Galaxy S6 activated on the account. Want to try switching to a Google Pixel 2 with Android 10 installed. Do I have to do anything besides take the sim card out of the Samsung and install it in the Google phone? ...

Bigpointguy by • Good Citizen / Bon Citoyen
  • 1130 Views
  • 12 replies
  • 1 Bravos

Phone number

I received my new sim card today and I'm trying to activate it but when it asked me to select a new phone number there is nothing in the drop down box and it wont let me go any further

Tiffer by • Good Citizen / Bon Citoyen
  • 1028 Views
  • 9 replies
  • 1 Bravos

Resolved! PM sim stops my iPhone 6s from working

I've just activated my PM SIM successfully, but when I put it in my iphone 6s the phone becomes unusable- I'm unable to access the home screen, and when I press the home button I am only allowed to make emergency calls. I am unable to access general ...

asengland by • Great Neighbour / Super Voisin
  • 1253 Views
  • 9 replies
  • 0 Bravos

Resolved! Autopay and Buying an Addon

I am on autopay for my monthly plan, and need to buy a US roaming add-on for an upcoming trip. Will the charge automatically go to my credit card set up for autopay, or do I have to do a one time payment with my credit card to cover the add on? Thank...

kjames200 by • Great Neighbour / Super Voisin
  • 856 Views
  • 5 replies
  • 2 Bravos

Long Distance add-on problem

I received a text saying I only have 10 min. of LD left on my phone.  I have a long-distance add-on.  200 US and Canada LD minutes.  I also have unlimited talk in Canada.  I have been trying to go through my usage but it will take a lifetime to sort ...

Turtluv by • Good Citizen / Bon Citoyen
  • 1344 Views
  • 27 replies
  • 1 Bravos
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