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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US Data add on

I'm traveling to the US and already have a canadian public mobile plan that includes data. Can I use the data currently in my candaina plan when roaming in the US or do I need to purchase separate data?

Resolved! Travelling to The US for 2 mths

When do I buy my Add On and are there any add ons that are longer than 10 days Also can I reduce my normal plan to a lower cost plan (eg. $15) while I am away at the same time

Resolved! No service

I dropped my phone (not hard at all) and now for some reason it's saying No Service. I reinserted the SIM card, and tried shutting it off and on but nothing works. Any suggestions?

International texting?

I am new to public mobile like very new. I live in Canada. For international texting does this include local texting. If you are in Canada it is unlimited texting. Or is that an add-on?

Spike in telemarketing immediately after I became a Public Mobile customer?

Has anyone had this experience? I became a Public Mobile subscriber not even a week now and I've experienced an immediate spike in telemarketing calls. Multiple calls per day from Ontario (I'm in Alberta). I did a reverse search on one of the numbers...

Resolved! Porting request

Hello i would like to request my porting number to change to another carrier.Reason? . if i dont pay the on time, my line gets cut the very next day, i cannot receive calls or sms. Other companies dont to that.

My Account Site is down

I am unable to get to the login screen for my account. https://selfserve.publicmobile.ca/Is there a specific website support that we can contact?Is there another link that we can go to to access our account?

Resolved! Cannot access self serve webpage

I cannot even get to the login page for self serve, it's blank everytime I try to load the webpage: https://selfserve.publicmobile.ca/ I've tried Chrome and Internet Explorer. Is there another way to access Self Serve? I am trying to get a copy of my...

I have a question to ask

For the Easyfone A4 Prime, I am unable to connect this to the internet, as I need to get the GPS and App Pinnie Talkie to work Does anyone know how to get instructions on apn edit for the Easyfone A4 Prime?

Resolved! Reception on Lake Nipissing ?

My mother in law wants to switch to PM , but needs to make sure she can make / receive emergency calls from her location on the lake . Can the community offer some insight..

My own caller ID shows as unknown - how to change that?

Although it is activated in my phone's settings, my caller ID/number does not show when I call others. How do I change that?Often times people do not answer my calls or their spam filter does not let me call them due to my hidden number. Thank you fo...

Resolved! Plan Expired - Due to Insufficient Funds on Auto Pay

Due to having not enough Funds in my account when my bill was due, my account was suspended, I just made a payment to reactivate my account .. but now it says my plan is "Expired" ... What does this mean? I currently am still able to make phone calls...

Resolved! Can not change area code and save my number

Hi !I moved from NB to AL .I need to have a local phone number ,how I can change area code (321) to Alberta area code and save my number .I changed address in my profile .Code did not change.Transfer number works only with other providers.When I trie...

US Roaming

Hey there, I was in the states recently and bought some US Data add on. It ran out in 15 minutes and I wasn't even using it. Has this happened to anyone else? I would like to be reimbursed for it but can't figure out how to contact Public Mobile dir...

Resolved! [Temporarily solved for now] How can I continue to use your services if I can not pay you ?

Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose ...

Reset phone

Can't get txt from public or the code to let nevreceive texts or calls van someone happyI'm getting annoyed, 0lease help

My rewards issues

Hi there, I have opted for public mobile plan on December and there was a deal going $10 off for 6 months. My plan is $35 but when I made a payment of $25 it says amount due is $10. I am not sure what to do with this. Please help me why am I not gett...

Resolved! Can't use my data

I renewed my plan at the start of January and although I have all my data available I cannot use any of it. My phone simply says I have no internet connection when I attempt to do something. My APN is correct and I've tried reseting my phone. When I...

pls help, I made a typo in the number i was porting

i created accounts for my husband and myself tonight. Our numbers are the exact same except for 1 digit. When porting number, im pretty sure i typed his number for both accounts. How do i go about fixing this? Both accounts were created and billed s...

Resolved! Add on

Done reset my password but I want to have some. Add on?

Resolved! Autopay problems

I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay. It said I owed 16 after rewards applied then took the regular 40. 路‍Now it says set up for auto pay with a dynamic one time payment??????? ...

iPhone 6s no voicemail notification

Phone worked fine on Koodo. After switching to Public, when there is a VM the dot is there but no audible tone. Have changed tone, reset network, wiped phone and reset completely (augh) all to no avail. Running current iOS 13.3.

Reset password email not working.

Hi I was wondering if I could get some help. My password didnt seem to save on firefox and it was a generated one. Now I do not know the password. I went to reset the password and it said it sent to my email. I got no email yet its been quite awhile....

Monthly payment reminder texts

I am on the auto monthly payment plan and would prefer to not get texts from Public Mobile Is that possible Thanks

Resolved! Will change of plan lead to loss of promotional data and minutes?

Hi Guys,I have a plan of 35$ and i want to reduce it to 25$ but in my account I have promotional offer of 5 gb data and other promotion of 400 international minutes and another 1 GB of data.i got these on Black friday week.If i change my plan will I ...

Transferring number to new account problem

Hi there.I am trying to set up a new account and when I get to the section to trasnfer my number from telus I keep receving an error. The number is able to be transferred but it asks for an alternate number and no matter which contact number i enter ...

Resolved! Text to give options.

I have seen some posts here where for whatever reason someone decides to leave before their current plan cycle is up. This is usually followed by the post here asking how to get a refund. The answer is you will not get one. This is a prepaid service....

Resolved! Roaming from other countries, Europe, Armenia for instance

Hi I am traveling to Armenia in couple of days wanted to buy a roaming add-on. Didn't find it in purchase add-on section. Any ideas? Thanks

Resolved! Compte désactivé.

Je ne peux pas accéder à mon compte. Il a été désactivé. Jai changé mon mot de passe et je ne peux toujours pas accéder à ma session. Il faut contacter le service a la clientèle.

data

i spent almost all the time connected to the wifi and i got a text sayng i used all my data. that's unreal. i did everything the robo wanted me to do and it did not work

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