Community

Resolved! Reverse IMEI Blacklist

Hello. I've recently gone through some drama with my phone. It was stolen from the community center a week ago. I reported it stolen to public mobile moderators who blacklisted the IMEI. This took 48 hours to propagate through to the website i used t...

Resolved! pb70 Good Citizen / Bon Citoyen

I have been a customer since Dec 3 2018.  I have not received lotalty reward for December 2019 or January 2020 and there is no indication I will get one for February.

Resolved! Lost phone, replaced SIM - no more rewards?

After using the Lost Phone function, it seems AutoPay Rewards and Refer-A-Friend Rewards no longer apply. But I still receive Loyalty Reward. Is this normal?

Resolved! Ordering or Downloading PDF Pamphlet for Public Mobile

I'm wondering if there's any way I can order Public Mobile pamphlets (the three-fold ones)I recall at London Drugs they used to have Public Mobile pamphlets but, all the ones I've been to have run out.. And I'm trying to show my parents a hard-copy p...

Resolved! Data : I am very new to public mobile, how do you know how much GB you have on your phone?

Resolved! Data

We put data on our little girls phone it shows it on her account but it says no data on her phone

Resolved! Phone taken to US without a roaming plan

If I take my phone across the border to the US without a roaming plan, what will happen? If I try to make a call what happens. What about texts? Can I order roaming from the US?

Resolved! Weather Station, not a phone or device

Hey folks, I am trying to use a publicmobile SIM card in a weather station, so that it texts me the weather data - is this a posible device option? Not your typical phone. And only uses text messaging to send and recieve the weather data. 

Resolved! Lost phone

Hey folks.My daughter lost her phone in cuba.. yeh... so shes got a new one and ive ordered a new sim card. The account is active as its olny been a week. Q: how to deactivate the old and/or activate the new phone.?

Resolved! Just actived my SIM and plan, but didnt get $5 off on my plan

Just actived my SIM and got $15 plan, but i didnt see any where with $5 off my plan in my account. I am a new customer. Am I missing anything? How can I get $5 off for 8 months as it says on the promotion?

Resolved! Timezone Mismatch in Usage History - Eastern, should be Atlantic

Checking my Usage History, all recorded dates for calls, texts, etc are one hour behind the actual times of my usage events. PM is recording my events in Eastern instead of Atlantic time. No big deal, but wondering I can edit this myself or if it's f...

Resolved! New user promo not honoured in plan

Hi. I just signed up today. Everything is working great, but I'm not getting the additional 250mb of data and $5 off a month for 8 months like it stated in the $15 month plan I just signed up for. All that shows up in my plan profile is the $2 off fo...

Resolved! My Phone Was Stolen!.

My phone was stolen and I would like to cancel my subscription. How do I do this. I cannot remember the email address or password, I used to set up account.

Resolved! What to add on?

I’m going to Honduras, what do I need to add on my plan to be able to make calls and text?

Resolved! mobile data and monthly payment

Today i took a connection from public mobile. I was told by the kioske agent that there will be 10 CAD discount in my monthly bill for eight months as they have some promotion. But I can not see that in my account.Secondly i can not use the data serv...

Resolved! unable to access my account

I have had a pm account since September 2017. I have never logged onto the my account portal as I have not needed to. I want to do this now but am unbable to as my email address is not recognized. Even when I click the link from my email address to g...

Resolved! "Invalid SIM" after activation error

Hi folks,I've just tried to activate my Public Mobile SIM and associate a plan.All went well until the payment screen. Entered card details, set autopay, then clicked the Activate button - only for the browser to hang. Eventually gave up waiting for ...

Resolved! $10 referral for new account

We just signed up to Public Mobile yesterday. I used a friend's referral code for my account, then used my referral code for my spouse's account.I thought this meant my friend and I would each receive $10 for referring someone else, but my spouse rec...

Resolved! Discounts are not being applied.

I have always thought that my discounts were being applied as they appear on the Public Mobile Payment tab, but when I look at my past payment history for my credit card, I've only been getting the $2/mo autopay discount. (I just noticed that this ha...

Resolved! I have to pay for top up on January 27

I can't pay for top up till January 27, 2020 if that's ok?

Resolved! picture messaging

does picture messaging need data？

Resolved! Samsung Galaxy S20 - details on compatibility with PM?

Hi all, I'm considering purchasing the Galaxy S20 Ultra outright, and hoping to use on my Public Mobile account. A few questions I thought I'd confirm with the group:+ Will the phone work on the PM network?+ I believe the S20 will be 5G enabled - any...