Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,In the credit card information input there is an option to select "Moldova Monaco" as a country. Those are two separate countries. I have a credit card with Moldova address and am unable to use it as a result. It also requires me to input a provin...
Does the US talk add-on include roaming? I do not see any way of purchasing us roaming. I am on the Canada-wide $25 plan.
Hello,Obviously this is now solved, since I'm writing it, but for others:Your self-serve username is not your community username.YOUR SELF-SERVE USERNAME IS NOT YOUR COMMUNITY USERNAME. They want you to make up a new username, not to put your email a...
Hi, if I have a phone with eSIM, can I configure the Public Mobile service on the eSIM? or it has to use the physical SIM slot. Thanks.
Hi I have just been contacted on my 'alternate number' and told to contact a moderator because I'm not receiving incoming calls. Thanks
Activated a SIM last night but this morning there is still no service. It was not a smooth activation - the phone was not unlocked properly when I began and so that was just completed this morning (an hour ago). Due to the phone being locked I think ...
Trying to upgrade my plan. The money is in my account but but the bottom change plan buttons are dead.
My data isn't working in my phone and it keeps telling me to connect to public mobile network but won't let me i paid for a whole month of data I never got to use
Hey community,Does anybody know what happened to/how to access the OLD plan picker that was on the Self Serve? The one where there were columns: term length, voice, text, data and you could mix and match to pick your own plan. How do we access this a...
Helloi purchased a SIM card on Jan.21, and today being the 30th, I am wondering if I should still expect one be delivered? Phone was stolen and I have been without a phone since Jan.20thank you order 187600
Hi, i activated my sim yesterday and opt for the 15$ plan eith promotion of 5$ off.But i have been charged with the actual amount which is 15$ plus tax.When will i see my 5$ credit in my account ??
I just noticed that PM had been overcharging me $0.50/mth (after taxes). How do they compute taxes? Isn't it based on our province? I did a calculation and it does not make sense how they compute, how do I dispute it?
Hello, I switched my phone from Bell pay as you go to PM and i am very pleased with how it is working for me. My wife is still with them and they keep increasing her plan so I was wondering how the speed and service of PM compares to BELL. We are n...
When I try to sign in to my account for the self service it just shows a blank screen. Is there a problem with the page?
I don't really know what to say at this point... https://c.mail.com/@783470527145581586/DRnfxbClSYaeDLqJoT5IYw
Just saw this on Amazon - Pixel 2 for 209.99. It is unlocked and would be a good inexpensive phone.https://www.amazon.ca/Google-Pixel-Unlocked-Certified-Refurbished/dp/B07F18GCQK/ref=as_li_ss_tl?smid=APOOES8P1X1ZJ&pf_rd_p=137d9502-30de-4e08-ba6c-cae...
Hello,I've been a public mobile member for months now (I love it!). I upgraded to a new phone through TELUS and the lady ported my number from PM to my new TELUS account. I had autopay set up through public mobile and I tried to log on to disable it ...
Hello I made an error in choosing the $35 plan istead of the $40 plan. How do I go about changing it to the $40 plan? If you are able to help & make the change for me, it would be greatly appreciated. Thank you I looked on here & noticed some people ...
I just activated a sim card but cannot make a call. Got this message "mobile network not available"
I went to log onto my account to see when my next payment was due and it said my account was disabled? I used my phone about and4 hours ago( ,cuz I'm at work) recieved a text from public mobile about being at 75% of data also today at 1230pm.
I bought the sim at the store and activated at home.I signed up for autopay as well.when will the $5 credit appear on my bill.I just signed up with public mobile today.
hi i ported my number from Bell mobility, everything went well, i receive a text saying that porting done succesfully, i try to call the number and it dosnt work what to do ?
i have forgotten my self serve password username and passwaord
My wife uses an iphone and has a plan through Telus. If I call her, it goes straight to voice mail and doesn't ring. Texts I send are not received but I get her texts and calls ok. Checked that my number is not blocked, and this is the only contact I...
Hi everyone. I am here to seek for help, thanks in advance. Was with rogers, prepaid account. I had 0 dollars on the account now, cant make phone calls and text. I decided to switch to public mobile, and I clicked the "Transfer number", get processed...
Question about my $15 plan. It said I would get $5 off. Is the plan originally $20 and I am getting $5 off for 8 months or is it $15 and $5 off for 8 months. Also is evening and weekends free? or do I only get 100 min a month and unlimited incoming ...
Has anyone else noticed that posts like this one in 2016 are showing up in the area as new solutions? Is this normal? https://productioncommunity.publicmobile.ca/t5/Getting-Started/Account-Disabled/m-p/110343#M20571
I paid last month payment with Autopay. But my account status is shown as "Plan expired".What's mean? Actally, my phone didn't work for a week.
Referral done Sunday 26th, it's now Wed 29th in the evening and I don't see any $1 referral reward in my account. How soon "should" it show up and will I get a text or ? I haven't been able to check with the other person about their $10 bonus becau...
I have been a big supporter of PUBLIC since I started a few years back. The best no frills in Canada! Not having roaming outside of north america is a pain but you can work around it, not perfect but it can be done. If you are travelling to Mexico wi...
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