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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't get service

I've registered, selected a phone number, paid initial payment, and signed up for autopay.However, when I fire up the phone, after the Nokia logo clears, it says phone restricted. I clicked the undo and it asks for a code.I tried the SIM number, my a...

Creating a ticket

I am trying to figure out how to contact a moderator through the ticket process but having trouble figuring out how to start one,I have created a community account but now I am lost,any help be greatly apprecited.Thanks in advance.

US Roaming Addon

I'm looking at going down south for 3 weeks this spring and want to purchase 20 days worth of US talk & text roaming. 1) I understand that for some reason, PM won't let me buy it all at once and insists I do it in 2, 10 day purchases, a minimum of 1...

Resolved! Unused minutes

I'm looking at the $15. 100 minute Canada-wide plan. Can anyone tell me if unused minutes carry over and accumulate on successive months?

Resolved! Does service include 3G?

I checked my Nokia 3710 flip phone, and this is what was reported:"Learn about your phone's compatibility with our network:3G 850MHz, 1900MHz (Has checkmark in front of 3G)4G LTE Device does not support 4G LTE bandsDisclaimerPublic Mobile utilizes th...

Resolved! Add On termination

Hi, I purchased an add on months ago but never used it. I can still see it on my plan. Does it charge me monthly? Because I noticed I am being deducted the same amount of my add on every month. I am enrolled in auto pay.

Community website sucks

I typed out a long question and now it's gone.

Resolved! First time login issues need to pay my bill!

Hello there.Okay my father bought a sim card and registered an account at Walmart. Everything was working well until he realized they had given him a temporary password to sign into the website and continue payment. My phone deactivated today cause o...

Resolved! change my plan

I am a new user. At the beginning, I selected a plan without US International call. Latter, I used add-one to add this feature (400 minutes US call). However, I found there is a better option, $50/mon plan with the unlimited US call. I am wondering i...

Resolved! Unstable Connection

Hello, I noticed connecting to PM including the community site was unstable this morning. I could log-in, but taking long time or time-out. It is still slow but seems OK now. Did anyone have the same issue today?

Resolved! Mysterious surprise bill!

Hi,I was recently charged a mysterious 10.35$. Reasons it's mysterious: 1- My billing date is the 27th of each month and public mobile took this amount Jan 31st; 2-I have a 101$ credit so past months have been free of charge and so will the next on...

Possible nex customer

I have a older iPhone 5SE that I am seeking to put on a new phone plan. I currently have a phone number through my employer and am retiring this month. I have had the number for almost 20 years, so obviously a lot of linkages to this # ! Obviously I ...

Resolved! Incoming USA calls

Can I receive calls from the USA if I only have the Canada plan?

$15 plan for Ontario (Ottawa)

Hi Guys, I am thinking of switching from Rogers to Public Mobile. I am based in Ottawa, ON. My questions are as follows: (Sorry about asking too many :))1. Does Public mobile have good coverage in Ottawa and the suburbs?2. For the $15 plan, how do yo...

Travelling from Canada to Cuba

I am travelling to Cuba from Canada next month, I'm wondering if there is any add ons to be able to use my phone data regularly?

How to purchase add-ons immediately

I would like to add a data add-on my account immediately. I added it and it says my account has $10 available funds. What am I doing wrong, as it is not active on my phone... TIA

trying to renew

I am trying to renew a plan for my number but I annot login to do it. when I try to reset my password I get an error messagehelp!

Re: Sorry ,your login has been disabled

Hi, i got the same massage

Plan

How can you change the date of plan

Resolved! phone compatibility

I bought an Alcatel Go Flip phone for use in medical emergencies with my elderly parents. I didn't like the Virgin Mobile plans so I bought a Public Mobile Sim card (the phone is unlocked). The phone worked with other sim cards in the store. I assume...

Resolved! sim card

Emergency calls only. What does this mean?

Resolved! Remained credit after porting number

Hello, Could you tell me what gonna happen to the remained credit with my old carrier after I port my number to PM? will it be transferred to PM? Thank you,

Additional Billing Fees/Charges

I'm looking into swapping providers (currently w/Bell).I see a plan right now on PM advertised for $40/month for 4.5GB data + unlimited text/calls within Canada. I don't need any international/roaming additions, etc etc. I already have a phone that w...

Letter to describe how number ported

Hi,Is somebody there to repond?

can you add extra data to an exiting plan

rewards

the rewards for 10$ off for 8 months is not working for me

My rewards is not posted nor applied.

I opened the accounts on Feb. 3rd, 2020 in Walmart. My plan is $40 plan with $10 discount for 8 month. Also, I set up for autopayment and $45.20 was paid through autopay. As I looked at my reward on my account, my rewards for autopay($2) is not appl...

no service

I switched over from Bell Mobility around 7:00 pm last night. It is now 9:00 am the following day and I still have no service

Dual Sim Card

Hi there, I currently have two phone lines through public mobile (one for a small business and one for personal). I heard about dual sim cards, which would be awesome for me. Would like to ask what steps would I need to do to set this up. Do I need t...

Plan Expired

It says my plan is expired, but I just made a payment. Usually the plan is activited immediately. Please help.

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