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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM activation

How long should it take for my sim card to become activated?

Charged twice

Hello, I've been charged twice and I'm trying to contact customer service but apparently there's no phone number. I would appreciate if someone pass it to me.

Switching cell providers

So i want to switch from my current cell provider to public mobile but i want to do so seamlessly. Do i call and cancel my current plan first? or do i sign up with public mobile? Any suggestions? My current carrier is telus

Resolved! Is possible to get your old number back?

I've recently changed locations from one province to the next and I was looking at my profile and changed my phone #, like 5 mins ago if that, not realizing until it was TOO LATE that this is going to be horrible getting in contact with companies/gro...

Resolved! Cross Dialing and Echo

Hello, I tried to do a quick search, but couldn't seem to find anything related...so I have an iPhone 6S plus on the $30 plan and recently during my phone calls, it picks up other people's conversations. I have tested it out by dialing my home phone ...

Resolved! Didn't get 10$ referral bonus

I signed up at home yesterday and was referred by a friend. I put in his referral code when a created my account. He got his 1$/month rebate but I didn't get my 10$ bonus. Does anyone know how I can claim my 10$ bonus?

signal booster?

Hello,I live in an area that has very poor tower signal. I do not live in a rural area where it doesn't exist, there's actually 3 towers not far from me. The problem is geography. The location in my neighborhood results in unstable connection. It's a...

sim card locked

My sim card is locked, I didn't create an account so when I am trying to create one, I don't received the txt msg for the code. ( must be related to being locked I guess ) . So how I can unlock it ?

Resolved! Promotions

Just activated with public mobile at beginning of February. Was just wondering if the promotion for $0 for your first plan is still active?? If so when do I get my $$$ back for the plan that i paid for. ThanksSheldon

Rewards

What's the easiest way to get my bill down?

Resolved! SMS not sending

Hi, I just signed up a friend on Public Mobile and helping him get his phone setup. Everything seems to be working but he is unable to send SMS. Receiving SMS, calling and data seem just fine. I have set the APN settings, confirmed SMSC is correctly ...

Resolved! Can’t make outgoing calls

Hello, I'm hoping someone can help. As of this morning, I am unable to make outgoing calls. I have the $15 plan with 250 mb + 1GB bonus and 100 minutes. My account is paid current and I have not used all my minutes. I am trying to make a local call a...

Data problem

Im newbie . im able to text but the problem is my data im not able to connect to the nextwork can somebody help me.thank you

Resolved! Changing credit cards for auto payment

Hi, have a new Credit card, air miles, want to remove card i am using now and replace it with this new one. Is this possible? Thank you,Jimbo1640

My phone (LG V20) has trouble connecting correctly to towers

Hi there PM people. I have a phone which I recently changed the screen of, and since then, I am having problem with my data network. I am not sure if this might be a hardware problem, so I'm asking here. The problem: About every 20 to 30 minutes, my ...

Resolved! Porting phone number from other network

I just activated my PM sim card using online. Do I need to contact Rogers to port my phone number to PM?

Phone says not registered on network

Got a text that said I cancelled my service and going to the another provider which I didn't I don't know where it came from and I've lost my phone all together.

Resolved! Re: Choosing Phone Number

Hello, I am having a similar problem. Please help. My landlord wanted an Ottawa local area number to setup the building buzz code. I thought 613/343 codes belong to Ottawa area. But there was no area specific to Ottawa in PM site to choose. I saw th...

Resolved! Poor service

I added the $20.00 plan for a travelling add on the other day and now when I call Canada from Florida I get to talk about 35-40 seconds and the line goes dead. Cut right off. I call back and get the same thing. Look at my account and you’ll see that ...

Resolved! International sim card

If I travel to different countries, is there any sim card that would be recommended for this? Just interested to find out. I likely prefer to have a plan that has talk, text, and data on it.

Resolved! Porting number from CIK

How can I transfer my number from ClK to PM, I already have a PM temporary number .has anyone done it? thanks

No.data

I paid my bill and it shows they took my money but it hasn't updated my plan for this month

No data

Hi everyone, Been with PM for about 3 years. Generally really happy with it. Just started having a problem since I returned from the US last week. I have a large talk, text, data plan. I went to the US on Jan 26 and purchased the US roaming packag...

What is happening with this Auto Pay??

This is the 3rd time this AUTOPAY has faulted resulting in my sons phone unusable. The information is the same! What is the problem??

Resolved! Activation Error, Any Solutions?

Hi everyone, just signed on to PM yesterday and I'm having some issues with it. Activated my SIM, but it errored out at the end. From the person who referred me, they told me they can see my account was activated and I can see that I was charged on m...

Phone not receiving calls

has anybody had issues with their phone not receiving calls? I have had multiple people tell me that when they call my cell, that the call does not go through, it does not ring and the call is dropped?

Resolved! Newbie Questions.

Hi there, Considering public mobile for personal phone service after having work plans for over 20 years. Questions: 1. Work plan with Rogers. Is it possible to transfer your phone number to Public Mobile? If so, is there a fee associated? 2. For...

Keeping old number.

Hi. New to pm. Trying to keep old number 705-870-xxxx form t-bay tel. System won't let me. I have my sim and trying to register but it won't let me keep my old number. Anyone know how I can? Thx.

Purchase add-on

Long story, but due to a credit card company error, my online account is suspended for a year. I want to purchase a roaming add-on, how do I do that without being able to access my self serve account? Can I use *611?

Resolved! Data Add-on Missing

My monthly data add-on has disappeared from my account. Should have 5GB, but only showing the promotional 1GB and it is 90% used.

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