Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
iPhone 7 ported a number but no service. How long does it take? Been about 30 mins but still no service. Tried phone reboot, remove and reinsert SIM etc. No luck. Tried SIM in another phone and no service either. Login to my account and it says...
Issue is fixed. It started working. Thanks everyone. Just activated the SIM card on an unlocked phone almost an hour ago for a family member. Everything says activated and connected to the Public Mobile network but I can't call out on the phone and w...
What do I do my phone says network locked sim card inserted and than it says sim network pin BLOCKED enter sim network PUK
I can't find this model in phone compatibility chart. Has anyone used this model successfully?
Having problems on New Activation, getting "No Service". Tried removing the SIM and restarting, Resetting Network Settings, etc. It's an iPhone 7, unlocked. Switching from Bell. Any help is appreciated!
Hi everyone, I'm new. After I switched to public mobile from fido, I keep receiving "New message available for download" from various friends. I had never "Tap to download". I am pretty sure they are spams. Are there anyone else encounter the same pr...
I've tried everything but still not recieving MMS data.Spoke to SIMon and it directed me to self-serve, signed up there, and still no results.I'm also wondering why my account has no info regarding my automatic bill payment, despite giving my CC info...
Hi, If let's say something like 'porting number scam' happens (where scammers ports your number to gain access to whatever account), how would public mobile handle that? Public mobile has no live support and no call center, which means you can poten...
17/02/2020 1:33Outgoing Call17/02/2020 12:20Outgoing Textas above sample, I can't be told it's pm or am, and what timezone is.It should show the time which the timezone I am in. Please
I have purchased 1gz of US data the day I got to the usa but have not been able to use it. Is there something I have to do to turn it on. I thought it would automatically work. This is the third day here and so far nothing. I have also purchased th...
I can't make and receive call recently. message is fine
I have a $15 per 30-day plan but my calls and data didn't restart a new cycle after a month? How is that possible? It should restart to 0 again after 30 days right? What should I do?
Telephone compatibility Samsung Galaxy A50, SUBMODEL SM-A505W ? Is this telephone compatible to Public Network? I bought it yesterday...and want to buy a SIM card for PUBLIC...
I just read this article: https://ca.finance.yahoo.com/news/telus-plans-with-true-north-affordability-badge-meets-liberal-governments-25-per-cent-target-scotiabank-analyst-201323696.html It says some Telus plans prices are being reduced 25% in accor...
I work in the US and live in Canada, and I have a secondary line I use for a specific purpose which is on Public Mobile. I travel back and forth between US and Canada on a daily basis. I do not want to purchase roaming travel packs for this device an...
Hello, my name is Yeqiang Qin. My phone umber is **********. I am on autopay plan every month. But why monthly payment did not get autopaid? I am so confused, Can you help?
I recharged my line yesterday, with $50 and I've not been able make or recieve calls.
This is more of a guide on how to do it. You put your make and model phone in your reply and say how its done. To start:On my Umidigi F1 to take a screenshot, simultaneously press and hold down the power on/off and the volume down button.
I'm an online word where lot of websites are offering a "Two-Step Verification (2SV)" method for increased security on the user personal account, I'm surprised to see that PM Self Serve login is still just a simple password to access your account and...
I have referred 2 friends to Public mobile. I got their $1 off each from my bill which is deducted today. but I didn't get one time $10 credit to my account for any referral. forum says it takes 24 hours max to credit from the day I referred them but...
Hi there,I have a question: So, I first joined Public Moble in Aug, 2018. I have been a loyal customer ever since. Now my question is- shouldn't I be getting $2 off for my loyalty rewards for the 2 years with Public ? (As per policy)As of ...
My sons phone will no longer receive service says it needs PUK number I don't know what to do it's been like this for the past two weeks and it's really causing the problem
SpoilerSMS is on. SMS is on.
Hello, I need to cancel a port request I made.There was a port request block on the other providers end and I decided to take a new number with PM instead. BUT I cannnot cancel my old account with Rogers until the port request is cancelled. HELP!
Hi my phone was stolen with public sim in it on 13 Feb 2020 and I report local RCMP (canadian police) on 15 Feb 2020. i know imei number and what else i need to do now? can i get back my old sim number( i order new public sim on 14 Feb 2020). how can...
Bonjour, je n'arrive pas à activer ma carte sim. Mon numéro de téléphone peut se transférer mais quand j'arrive à l'étape de paiement, ça ne fonctionne pas. On me dit que j'ai un problème avec ma carte de crédit, mais quand j'appelle ma compagnie de...
Hi, I got charged twice for the 500 minutes add on(10$ + tax istead of 5$ +tax). I've raised a ticket and a Moderator said they would revert within 48 hours. My concern is I need that 500 minutes by latest tomorrow added to my account and as of now ...
Please help! My whole family joined Public Mobile in December and we are loving it! Unfortunately, my daughter, who has the same phone as me, a samsung S7, has lost data. It was working fine, and then just decided to drop her. She has not used all ...
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