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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 13221 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 24468 Views
  • 183 replies
  • 26 Bravos

Resolved! No Service - New Activation

Just activated my new plan and have a phone number but I have inserted my sim into various devices that are unlocked and all of them do not have service. Is there anything I need to do specifically for an iphone / android to pick up service? 

shyguy123 by • Great Neighbour / Super Voisin
  • 1502 Views
  • 15 replies
  • 1 Bravos

Resolved! Potential Incompatibility | Vivo Y51

Hello, I am wondering if a Vivo Y51 is compatible with Public Mobile. A quick Google search indicates to me that it should but then the website (https://willmyphonework.net/) says it will absolutely not work. Do bands work separately or in tandem?

Obice by • Model Citizen / Citoyen Modèle
  • 1141 Views
  • 21 replies
  • 0 Bravos

Resolved! Want to use the added promotion for the same plan.

Hi,The plan that I have is $15 but the unlimited incoming call was not part of it when I signed up. Now I want to have the added promotion to my plan, but I get the message that I don't have enough money to change. What does that mean? My next pay bi...

Moon1 by • Good Citizen / Bon Citoyen
  • 892 Views
  • 8 replies
  • 0 Bravos

Resolved! Porting number from koodo prepaid account.

Hi, I have a line with koodo prepaid plan, I want to stop using koodo and port my number from koodo Prepaid plan to one of my existing public mobile account. Could you please give me some direction on how to make this happen? Thanks!

Norm777 by • Great Neighbour / Super Voisin
  • 700 Views
  • 2 replies
  • 0 Bravos

Please create emergency data plans for Coronavirus

Hello, I'm a student on tight budget, so I opted to use my data instead of purchasing home internet. I'm just careful with it, and it usually lasts. I have 8,5 Gig.  However, my school is closed, so I cannot use its internet. I'm afraid I'll run out ...

toronto12323 by • Great Neighbour / Super Voisin
  • 1135 Views
  • 21 replies
  • 0 Bravos

Resolved! OnePlus 7 Pro Data Connection Issues

As stated above, I just got a OnePlus 7 Pro and my data is not working.I've used the APN settings listed on the website and restarted the phone with no avail. 

kchisholm93 by • Great Neighbour / Super Voisin
  • 586 Views
  • 1 replies
  • 0 Bravos

Resolved! is the add on used first?

Sorry for the really obvious question, but I read around and got confused.   If my plan comes with  250 MB and I add 1G of data as an add on.  Which gets used up first?   Will the 250MB be used, and when that is gone, it will start using from the 1G ...

ichor by • Great Citizen / Super Citoyen
  • 934 Views
  • 9 replies
  • 1 Bravos

U.S. ROAMING CHARGES

That's twice in a row that i'm charged $28.25 on my visa when it should be $22.60 ? I take the $20 package for U.S.  but end up paying $5.65 extra. why?

PAUL-1913 by • Great Neighbour / Super Voisin
  • 582 Views
  • 5 replies
  • 0 Bravos

Resolved! US Roaming Talk/Text and Data

Hi,I want to help my parents add-on a package while they travel home from the US. It looks like the most data I can add is 250 MB. I doubt that will be enough data for them to use their google maps all the way home from Florida to southern Ontario. C...

Carolyn65 by • Good Citizen / Bon Citoyen
  • 2010 Views
  • 25 replies
  • 1 Bravos

Text message

I can't receive sms while on roaming plz help

Tabitha by • Great Neighbour / Super Voisin
  • 495 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: roaming

Have arrived in us. Bought roaming for my wife and my phone.  Mine works.  Hers does not

Pdhames by • Great Neighbour / Super Voisin
  • 662 Views
  • 5 replies
  • 0 Bravos

Data usage

I recently changed my plan to allow for more data. I changed to the $40 a month plan which gave me 5GB of data. After approximately 40 minutes online I received a data message warning saying I had used 50% of my data! That is ridiculous that in such ...

denise1327 by • Great Neighbour / Super Voisin
  • 646 Views
  • 10 replies
  • 0 Bravos

Resolved! Solutions

I recently asked a question in the community and was given a few different but useful answers so when it came time to click "accept as solution" I wanted to click on 2 or 3 but only had the choice to pick one.   It would be good if we could select mo...

Rosguru by • Great Citizen / Super Citoyen
  • 689 Views
  • 3 replies
  • 3 Bravos

Resolved! Setting up voicemail.

I just joined and realized I haven't set up my email. I have no idea how. Please help.Thanks

dksrottie by • Great Neighbour / Super Voisin
  • 1233 Views
  • 4 replies
  • 1 Bravos

Plan won’t add

I have activated my sim and account but the plan isn’t displayed and I can’t change it or add one

Rach1981 by • Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 0 Bravos

Alternate Number field not being accepted

I am trying to activate my SIM. Everything works until the alternate number field.  It is not accepted I tried several numbers and used the format correctly Can someone please assist??

Chloe535 by • Good Citizen / Bon Citoyen
  • 1189 Views
  • 16 replies
  • 0 Bravos

Resolved! 4G Data with Talk/Text

Do these plans no longer exist? I'm very interested in joining public mobile but very hesitant about a 3G network that is intentionally throttled. My partner used to be with P.M. and could choose different plan lengths (30/60/90 days or something lik...

DylanT96 by • Good Citizen / Bon Citoyen
  • 1087 Views
  • 7 replies
  • 0 Bravos

Activation

My line is not active since February 20 2020

Seanjon by • Good Citizen / Bon Citoyen
  • 823 Views
  • 17 replies
  • 0 Bravos

Resolved! expirercard

how do i answer sercurity question if i don't know question

84116564 by • Great Neighbour / Super Voisin
  • 610 Views
  • 5 replies
  • 0 Bravos

Resolved! Suspense of service: affecting my cycle of payment

I just tried to suspend my account by going to Self-Serve and Lost/Stolen Phone and resume again. I learned that my existing balance of the data and minutes are still intact. I am wondering about the cycle. I just paid for the service one week ago. M...

sotiff by • Good Citizen / Bon Citoyen
  • 857 Views
  • 8 replies
  • 0 Bravos

Resolved! Unable to make local calls

Hi there, First time posting to the PM forum. I'm having trouble making any outbound calls, even to local numbers. I consistently get a message saying: "Sorry, we cannot complete your call. You don't have an active long distance add-on and this call ...

iM4iZE by • Great Neighbour / Super Voisin
  • 1772 Views
  • 22 replies
  • 0 Bravos

Add ons

I set up funds on my account.  On Mar 5th $16.95 and @$22.60 were added to my account.  I used the 16.95 to purchase American roaming addon.  I should have 22.60 left on account but instead an additional $13.56 was taken from my credit card.  I have ...

cshank by • Good Citizen / Bon Citoyen
  • 595 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot Register Card

Hello All,   I've been browsing the forums here trying to fix my issue with registering my credit card to pay my bill online. I've tried just about everything listed for most people. I've put in my exact address from my statement of my credit card, I...

justincrane by • Great Neighbour / Super Voisin
  • 882 Views
  • 8 replies
  • 0 Bravos

Thinking about upgrading hardware

Hey guys and gals, I am using an LG G3 and it's 5 years old and am thinking about an upgrade in the near future. Any advice on some good phones would be appreciated. Not sure if I want to go with another LG though since the battery runs hot. I mean, ...

bk5124 by • Good Citizen / Bon Citoyen
  • 1102 Views
  • 19 replies
  • 0 Bravos
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