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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12678 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23877 Views
  • 183 replies
  • 26 Bravos

Data traffic and Add-on

I bought 1GB add-on $30 (Data) today, but the Data flow is not available, so I charged $10 again, so the Data flow is still not available (I bought a $40 package before),Accout owing 0$. I would like to ask what happened, why is it not available afte...

g963088098 by Good Citizen / Bon Citoyen
  • 1113 Views
  • 27 replies
  • 0 Bravos

Travelling

Hi I am planning to travel to my home country for 6 months. I cant use my public mobile number there for a couple of reasons and I also don't want to lose my public number.Now I have few questions my first question is how I can cancel my account I ha...

ajavaid by Great Neighbour / Super Voisin
  • 792 Views
  • 13 replies
  • 0 Bravos

Resolved! How do I transfer from chatr?

Hi, I've entered in the account number and name on the old chatr account and went all the way to the end of the application page. However, it doesn't seem my number has been transferred to public mobile yet even tho I've seen the credit card charge w...

Shuchen by Great Neighbour / Super Voisin
  • 837 Views
  • 3 replies
  • 0 Bravos

Text not delivered

Hi there, suddenly I cannot send and received text?

Tkay by Great Neighbour / Super Voisin
  • 542 Views
  • 6 replies
  • 0 Bravos

how do I cancel service

I have switched to different provider and wish to cancel my service with public mobile

jsmcinnis by Great Neighbour / Super Voisin
  • 700 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot activate SIM

just received a new SIM card in the mail and from Public Mobile and when I try and get activated it is telling me the SIM number is not valid.??? not sure what to do now or where to go nextSola

Sola by Great Neighbour / Super Voisin
  • 1030 Views
  • 7 replies
  • 0 Bravos

Resolved! lost password

No matter what I do I can't retrieve my password.it says to reset but that doesn't work.then fb.says talk to a mod.Im without of phone service.

Mike25 by Good Citizen / Bon Citoyen
  • 991 Views
  • 8 replies
  • 0 Bravos

Resolved! Strange message when changing plans

When I try to change from a $30 to $25 plan, I get the message (see below): "This cost of this plan is higher than your current available funds.You will need to make a payment to your account to complete the plan change." I don't see why I need to ma...

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Condor by Great Neighbour / Super Voisin
  • 793 Views
  • 11 replies
  • 1 Bravos

Resolved! Text about unresolved telecom issues

Does anyone know what this is about ?  I just received a text with this info complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more about your rights as a wireless consumer

Dolphin1 by Model Citizen / Citoyen Modèle
  • 1028 Views
  • 6 replies
  • 0 Bravos

Unknown weird number 118004480006

Hello all  I've been receiving calls from 118004480006 ( the numbers usually followed by an "x" or a square or some random non number character which is really weird. But even weirder when I try to call it back I get redirect to a automated message f...

Sahkahnah by Good Citizen / Bon Citoyen
  • 920 Views
  • 12 replies
  • 0 Bravos

Resolved! Refund

Rmathers by Great Neighbour / Super Voisin
  • 924 Views
  • 9 replies
  • 0 Bravos

Resolved! I cannot get into my selfserve account

when i try to make an account it says my number is already in use, i cannot do forget password because it says my email in invalid even when they have sent me emails to that account multiple times and i need to get into my account because i didnt hav...

Cjaxon17 by Good Citizen / Bon Citoyen
  • 922 Views
  • 8 replies
  • 0 Bravos

Resolved! Koodo Promo

Got a text from Public Mobile offering me a deal if I switched to Koodo. I'm not interested in switching at the moment but I have a family member that could really use a new phone and this would be a great deal for them. Could they redeem this offer ...

annamay by Good Citizen / Bon Citoyen
  • 1925 Views
  • 21 replies
  • 0 Bravos

Resolved! porting number

hi i ported my number from previous telecom, igot ported but i am not able to recived call just able to do outgoing call, please help

Bhagwan55555 by Great Neighbour / Super Voisin
  • 984 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting A Number

When submitting the form to port a number, how do you know it was submitted? I ask because when I submitted mine, I got no confirmation. The only thing that happened was that the Submit button was disabled but the form didn't clear itself.  I didn't ...

lenardd by Great Neighbour / Super Voisin
  • 798 Views
  • 3 replies
  • 0 Bravos

Transfert de numero

Bonjour,   J'ai essayé de transfere mon numero mais j'ai fait une erreur dans le formulaire sur le numerop de compte. Le transfert n'a pas ete fait et je veux corriger le numero de compte mais je ne sais ou le faire. Pouvez vous m'aider? 

nenela by Great Neighbour / Super Voisin
  • 583 Views
  • 4 replies
  • 0 Bravos

update data settings

I just set up my account and on the package that came with the SIM card it says I have to update my data settings after?  What do I have to do?

karah by Great Neighbour / Super Voisin
  • 1244 Views
  • 5 replies
  • 0 Bravos

2UT2 all circuits are busy

I have been trying to call Lindsay On and keep getting "2UT2 all circuits are busy." I can call other people and receive calls. Not sure what is going on. Is it a coverage issue? Any assistance would be appreciated.

boakie by Good Citizen / Bon Citoyen
  • 1448 Views
  • 27 replies
  • 0 Bravos

Restore services to port number

Hi, can you please restore my services to my phone number I can provide my account number and details, doing so will allow the mobile number to be transfered. Thank you.

auscan by Great Neighbour / Super Voisin
  • 834 Views
  • 6 replies
  • 0 Bravos

Can't dial out, can only call from contacts. Help!

Just discovered a major issue where I can not make any calls by keypad-dialing the number, I can only make calls by calling from my contacts. If I try to DIAL a number, regardless of whether they are IN my contacts, I immediately get this message: "N...

Sevinda by Good Citizen / Bon Citoyen
  • 2369 Views
  • 45 replies
  • 0 Bravos

Resolved! Prepaid Data plan is not working!

Hi. I just recently purchased Public Mobile Sim Card. It was activated at the store , but it seems like it doesn't work when I use it . Need help. Do I need to change some Settings?  

Data not working

Need to speak with a mod.  Data is not working?

Sher65 by Good Citizen / Bon Citoyen
  • 879 Views
  • 15 replies
  • 0 Bravos

Promos

I'm new to PM but my friend has been here awhile. She gets promos she says but I haven't seen any. When will PM start sending me promos like bonus data?

DG33 by Great Neighbour / Super Voisin
  • 656 Views
  • 6 replies
  • 0 Bravos

Resolved! Change Plans Month to Month

Is it best if I want to change my plan month to month to do it on the anniversary day or it doesn't matter? In the summer when we are at the cottage, we have no wifi so I would want more data on my phone. Thanks 

DG33 by Great Neighbour / Super Voisin
  • 660 Views
  • 3 replies
  • 1 Bravos

Resolved! Data Overages

What happens if I'm at the end of my data for the month. Am I charged overage or does my data stop until the next cycle? Thanks 

DG33 by Great Neighbour / Super Voisin
  • 1745 Views
  • 13 replies
  • 0 Bravos

Re: New Activation - No Service, Number Porting

@RyanB Did you contact the moderators as@Jb456 suggested? You can also contact the, directly through private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437Your SIM may have to be reset.

gblackma by Mayor / Maire
  • 738 Views
  • 11 replies
  • 0 Bravos

Resolved! Data Speeds

Can anyone comment as to what ave data speeds you're getting with PM.  Im new to PM and I noticed that when I change my preferred network type settings from 2g/3g/4g (automatic) to 2g/3g I get better speeds.  So I went from 3mbps to 7mbps roughly.  T...

gjong26 by Great Citizen / Super Citoyen
  • 711 Views
  • 4 replies
  • 1 Bravos
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