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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11134 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

$15 plan - unlimited incoming calls

Hi, so the $15 plan I had signed up for includes 100 mins Canada-wide and unlimited incoming calls. But after checking my usage history, my incoming calls are being counted towards my minutes?? 

Shannon_95 by Great Neighbour / Super Voisin
  • 519 Views
  • 4 replies
  • 0 Bravos

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I transferred my number to another provider and want to transfer back. It's been less than 90 days. I can't log in - old login doesn't work. when I try to recover the password I get this weird error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Mikepublic by Great Neighbour / Super Voisin
  • 829 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto pay

Need to change my credit card on account and there is no options when you dial *611 and you have been locked out of your account 

jbessoon by Good Citizen / Bon Citoyen
  • 617 Views
  • 3 replies
  • 0 Bravos

SIM activation won't work

I have tried to activate my new SIM and I get as far as payment and cannot proceed. I have tried three different credit/debit cards all with the same result. There is nothing wrong with my credit/debit accounts.What should I do?

rjtomkinson by Great Neighbour / Super Voisin
  • 677 Views
  • 6 replies
  • 0 Bravos

Just curious

Hi did anyone get an email saying they are one of the More is Merrier contest  winners 

Wireless signal strength/coverage

Hi, I am planning to switch to Public Mobile from Rogers. I am trying to determine if I will have a strong enough signal with Public Mobile at my home and workplace. I've asked someone that uses Koodo, and he said his signal strength at my house is n...

per_ou by Great Neighbour / Super Voisin
  • 821 Views
  • 11 replies
  • 0 Bravos

Resolved! Charged twice for Add-On

My husband's credit card was charged twice for an Add-On that I purchased today.  I wanted the roaming USA + data which came to 20.00 plus HST.  Was charged that but also was charged for a 2nd Add-On.  There doesn't appear to be a way to contact a pe...

Jill1949 by Great Neighbour / Super Voisin
  • 845 Views
  • 5 replies
  • 0 Bravos

Resolved! 400 minute not working

I thought I had this resolved, but it seems to have occured again, I have a plan with voice for anywhere in Canada and text. I got the 400 min Xmas gift from public mobile.  It gives me 400 minutes of long distance internationally. However, when I di...

Tores by Good Citizen / Bon Citoyen
  • 1099 Views
  • 12 replies
  • 0 Bravos

Resolved! Re: HOW DO I GET A COPY OF MY CALL LOG HISTORY??

I pulled over by a police officer he blemed on me that I was on the phone on September now how do I get a proof of call history for September the 9 th please any one help I really appreciate that 

khalilnadeem1 by Good Citizen / Bon Citoyen
  • 1546 Views
  • 21 replies
  • 2 Bravos

Resolved! Outgoing talk usage billing seems incorrect

Checked 30 days usage which should cover all my line's usage since started. I counted only 22 outgoing calls and almost but 3 are under 1 min, and 3 between 1 and 2 minutes, even with round up, the sum shouldn't be 66 min. What went wrong?

Resolved! Question on travel outside North America

Is it possible to purchase an international add-on for phone/long distance/data, for use outside the US and Canada.  E.g. if we travelled to Europe can we use our Public Mobile phone, or would we need to get a European SIM card and sign up with a ser...

tlrlaw by Great Neighbour / Super Voisin
  • 632 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out of my Account and system won't accept my payment

I created a online profile and accessed my account. Account shows "Your service is currently suspended due to insufficient fund.  Available Funds:  $0.00" When I try to make a payment with my valid credit card a message appears at the top "Your accou...

bill99 by Great Neighbour / Super Voisin
  • 1020 Views
  • 6 replies
  • 1 Bravos

Account is suspended

My account is suspended. My autopay is not working. Tried added or editing credit card but will not process

Smb460 by Great Neighbour / Super Voisin
  • 632 Views
  • 6 replies
  • 0 Bravos

Resolved! Network locked sim

How do I unlock a network locked sim in a Samsung J3 prime?

Krys1980 by Great Neighbour / Super Voisin
  • 964 Views
  • 6 replies
  • 0 Bravos

Resolved! Amazon Gift Card - email

Just wondering if the winners that have been contacted by email and not responded because perhaps the email went to their junk folder and deleted would be send a second reminder. Also is there a listing of the prize winners?

BEER by Town Hero / Héro de la Ville
  • 1467 Views
  • 21 replies
  • 4 Bravos

Resolved! Autopay Failed

Hi, It is saying that my plan expired due to non-payment, however I am on AutoPay. I know the linked credit card is working as my girlfriend's AutoPay is linked to the same credit card, we have the same payment due dates, and hers went through fine o...

sy95 by Great Neighbour / Super Voisin
  • 1197 Views
  • 9 replies
  • 0 Bravos

US Roaming Bundle question

Hi there,With the US roaming bundle for $20 for 10 days...what can I do when I am in the states? Can I make a call to a US number while I am in the US with no long distance charges. Can I make calls to Canada while in the US with no long distance cha...

Lisasusanhill by Great Neighbour / Super Voisin
  • 894 Views
  • 6 replies
  • 0 Bravos

Sim activation

I've entered the 19 digit number 5x to activate after being delivered few days ago and still saying it's invalid. How can I contact public mobile by phone

Jem709 by Great Neighbour / Super Voisin
  • 769 Views
  • 7 replies
  • 0 Bravos

Not Gettign Union Bank of India OTP Code

I'm not getting any one time password (OTP) codes from the Union Bank of India. When we contact them, they tell us to contact Public Mobile and tell them that this number isn't registered. When we asked for more details, they said that our provider w...

ahadtareen by Great Neighbour / Super Voisin
  • 606 Views
  • 4 replies
  • 0 Bravos

card activation

I have recently opened an account set up  new sim card transferred my number from an other provider. I can call out but no one can call in

benweeks by Great Neighbour / Super Voisin
  • 535 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out of account

Need a password reset . Will not allow me access to my account 

Lil-l123 by Great Neighbour / Super Voisin
  • 683 Views
  • 3 replies
  • 0 Bravos
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